Hostek has always been very helpful and responsive, but recently I wanted to move our websites from ColdFusion 2016 to 2018. The install went without a hitch, as expected, and Hostek was great in explaining what they did. They even set up a feature where I could select which version of CF a given site would use, at the click of a button and with no manual configuration of the website connector needed on my end.
Also, there were some issues with some of our sites not loading under CF 2018. As it turned out, the problems were caused by the open-source content management system we were using, and were not related to CF or Hostek. Hostek still took the time to quickly identify the problem, inform me about it, and even pointed me to discussions on the CMS manufacturer's website. That is truly above and beyond, and I had my site back online within a few minutes.
Oh I forgot to mention -- except for the CMS issue, all of this great support took place *over the weekend.*
As the sole IT person on staff at our small non-profit, the great product and support we always get from Hostek is very important. I really appreciate it, and I also appreciate that Hostek is always there to support the ColdFusion community! Keep up the great work, Hostek!