Welcome to Hook & Loom, the world's most eco-friendly rug company.

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16,437 Verified Customer Reviews

16,437 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
14K+
(90%)
4 Shopper Approved - Review Star
1432
(8.7%)
3 Shopper Approved - Review Star
194
(1.2%)
2 Shopper Approved - Review Star
11
(0.1%)
1 Shopper Approved - Review Star
12
(0.1%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
1380
4 Shopper Approved - Review Star
121
3 Shopper Approved - Review Star
40
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
13
Customer Service
4.7
5 Shopper Approved - Review Star
238
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
7
SHOW DETAILS

5-star reviews
14K+

5-star reviews

10 years collecting reviews

About this Company

Welcome to Hook & Loom, the world's most eco-friendly rug company.

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Shopper Approved - Verified Customer Karen C.
05/23/2017 , PA

GREAT


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Shopper Approved - Verified Customer Elaine P.
05/23/2017 , CA

Easy to order online. Quick delivery. Quality is excellent. Both the wool and cotton are wonderful and soft to touch, and clean smelling.


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Shopper Approved - Verified Customer Mari-Vaughn J.
05/22/2017 , TX

Great customer service so far!!


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Shopper Approved - Verified Customer Patricia D.
05/22/2017 , AR

I've ordered other of your products and couldn't be more pleased. The colors are lovely and the fabric is sturdy and soft.


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Shopper Approved - Verified Customer james S.
05/21/2017 , VA

Easy shopping - good selection


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Shopper Approved - Verified Customer Lynda N.
05/21/2017 , NH

The first two rugs I purchased worked out well. I like the fact that they can be washed and have no backing. Washed up well, look great. I ordered two more sets to have on hand- or to have under foot while dirty ones are in the wash.


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Shopper Approved - Verified Customer S. R.
05/19/2017 , CO

The product and service was very good.

Product Satisfaction
4/5
Monterey Stripe Eco Cotton Rug
Monterey Stripe Eco Cotton Rug
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05/19/2017

Very well made, and a great price. Free shipping was a big plus. Color is brighter than expected, but I suspect that I'll get use to the very cheerful appearance eventually.


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Shopper Approved - Verified Customer Sarah F.
05/19/2017 , WA

Great website; loved the rugs I bought recently


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Shopper Approved - Verified Customer karen D.
05/19/2017 , FL

just a minor clarification regarding terms- thanks karen


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Shopper Approved - Verified Customer Rita W.
05/19/2017 , AZ

easy and informative


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Shopper Approved - Verified Customer Stephani R.
05/18/2017 , VA

So many choices!


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Shopper Approved - Verified Customer Heather
05/17/2017 , WA

Appreciate the samples and sourcing explanations!

Product Satisfaction
5/5
Natural Rubber Rug Pad
Natural Rubber Rug Pad
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05/17/2017

Moroccan Trellis Heathered Taupe Natural Wool Loom-Hooked Rug
Moroccan Trellis Heathered Taupe Natural Wool Loom-Hooked Rug
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05/17/2017

I can't say enough good things about this rug. It offers great cushioning, is soft, and looks beautiful in my small townhouse living room.


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Shopper Approved - Verified Customer Adele L.
05/17/2017 , NJ

Very good


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Shopper Approved - Verified Customer Cathryn P.
05/17/2017 , IL

Your website works very nicely. I do wish you had more solid colors offered in the hooked loom cotton rugs, but that's the way it goes. The ones I ordered look like they will do nicely.


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Shopper Approved - Verified Customer Matthew F.
05/17/2017 , TN

very easy


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Shopper Approved - Verified Customer Anonymous Customer
05/16/2017 , OH

Good customer service

Product Satisfaction
3/5
Natural Rubber Rug Pad
Natural Rubber Rug Pad
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05/16/2017

Shelbourne Eco Cotton Rug - Light/Dark Grey
Shelbourne Eco Cotton Rug - Light/Dark Grey
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05/16/2017

I like the rug for the kitchen, however it looks a little blue against my white cabinets, light wood floors and black stainless steel appliances. Also the edges are still curled up after about a week which people keep tripping over. I'm hoping they will lay down with time. All in all I'll keep the rugs because of the advertised ease of cleaning them with two small children


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Shopper Approved - Verified Customer Kate M.
05/16/2017 , NC

I've been looking for a dining room rug for over a month now. I've ordered 2 and sent them back and was getting pretty tired of looking until I found this article http://thesweethome.com/reviews/best-area-rugs/ that recommended Hook & Loom...awesome find!

Excited to get the rug and swatches. Your website is well designed and the images of the rugs against floors made it easier to select one.

Thanks!


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Shopper Approved - Verified Customer ES
05/15/2017 , TX

All the information I needed was posted on the website. Took longer to arrive than I thought. Very comfortable to stand on. Gave 4 stars, because I do not know how the product will hold up in the future - I just received the rugs today.

Product Satisfaction
4/5
Trinidad Stripe Eco Cotton Rug
Trinidad Stripe Eco Cotton Rug
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05/15/2017

Nice rugs

Gave 4 stars, because I do not know how well the product will hold up in the future.


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Shopper Approved - Verified Customer Heidi B.
05/15/2017 , MD

user friendly site


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Shopper Approved - Verified Customer Marian W.
05/15/2017 , PA

pleased to find area rug I can wash.
Information clear.


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