hookandloom.com Reviews
About this CompanyWelcome to Hook & Loom, the world's most eco-friendly rug company.
28 Product Ratings and Reviews
4.7
Overall Star
Rating
About this Company
Welcome to Hook & Loom, the world's most eco-friendly rug company.
Brittany - 1 week ago
Returned this rug as it didn't fit my space as I had hoped, however the quality was wonderful! Color is clearly shown on the website and the texture in person was so soft. Will order again in the future
1 week ago - TX
great customer service! very thankful for the fast and friendly help I received
Ms. R - 01/07/2024
This small rug is sturdy, good-looking, and a good value. your color sample shows a color considerably more toward olive than it turned out to be, but it’s a nice color.
01/07/2024 - CO
I had a wide choice of color! Also, very prompt delivery. For the rest, see my product review.
Allie O - 09/07/2023
High quality and beautiful rug. I have cats so I am very happy it is washable. Using a rug mat is necessary. I will definitely order more of these rugs in future!
09/07/2023 - NY
Excellent service and product
Carrie - 09/04/2023
So happy to be able to get rugs made from recycled cotton, and at a reasonable price. This was not my first purchase, and it will not be my last.
09/04/2023 - NH
Hook and Loom provided amazingly quick and helpful responses to questions I submitted online before making my purchase. Shipping was prompt, and I really like the products.
carol S - 08/03/2023
Well made and good looking
Sheila E - 07/13/2022
This is a well made rug that holds it shape.
07/13/2022 - CA
Website easy to navigate. I emailed a question about potential shrinkage and received a prompt, detailed response. Product arrived on time and was packed with care. Rug was exactly as described and was very well made. Has a well defined shape and appears substantial for rugs of this type.
Judy - 05/11/2022
Love this rug! It’s just the right size for our mudroom, good color, and stays in place. I have not washed it yet, but went ahead ad ordered a second one in orange.
05/11/2022 - IL
Great selection. Thanks for free shipping!
Suzanne - 03/26/2022
Liked the rug but the color was totally different than the photo and thus nit a good match for my needs.
03/26/2022 - NY
Good service- just photo color totally different from color of the rug - disappointed. Returned rug and received credit refund.
Susan D - 01/26/2022
“I received two well built rugs for my kitchen. They are well made and lay flat in front of my kitchen door. Absorb any water from rain or snow. Can’t say enough about them and will definitely buy other s from this company as needed!”
01/26/2022 - MA
Love your rugs! It was so simple ordering the two I purchased! Susan Deren - Massachusetts
Suzanne P - 10/03/2021
This rug appears to be well made. It lays flat on the floor in a traffic area entering my bedroom. It feels comfortable to my feet, but not as cushioned as my loom-hooked rug.
10/03/2021 - VA
The Hook & Loom website was laid out well and easy to use. There was a nice selection of colors, weaves, and size options. I am satisfied with the products that I purchased and the overall purchasing process.
Allison - 10/01/2021
Lovely color and high quality rug.
10/01/2021 - MN
Really love all our rugs from Hook and Loom!
Susan Z - 06/03/2021
I have previously purchased rugs from H&L. After a year they still look like new. Well made, machine washable and affordable, I did not hesitate to purchase again. All the rugs are in high traffic areas in my home and I am completely satisfied. Thank you Hook and Loom!
06/03/2021 - NJ
I have shopped here before, and the rugs are awesome! Natural, nice looking, easy to clean, good price, and very friendly customer service. Thank you!!!
Susan K - 05/28/2021
This is a lovely rug. Not only did it meet my decorating need, it also gives me peace of mind that it is non toxic and environmentally favorable. Thank you for being good stewards of the earth.
05/28/2021 - CA
Easy to order online for a product that is non toxic.
Eve M - 05/19/2021
I love these rugs. It took me a lot of searching to finally find what I was looking for- well made, beautiful rugs for my kitchen and bathrooms that can be washed in a machine. I bought a third one after getting my first two.
05/19/2021 - MI
Easy to navigate the site
Nancy M - 05/02/2021
Looks worn, not what I expected
Lynne M - 04/05/2021
Its a nice runner without a rubber backing, which makes it easy to clean.
04/05/2021 - IL
The only drawback is the extended time between ordering and delivery.
Andrea W - 03/19/2021
This was more Hunter green than the photo online indicated. But still...nice
03/19/2021 - MA
This is my second order with you. My current flatweave rug washes up beautifully. I'm looking forward to receiving this order. ***I wish it was clear if I will get my available items shipped ASAP, and my back order items as a second package. That would be my preference.
Paul Z - 01/23/2021
The color and craftsmanship are perfect. Easy to keep clean as well.
Marilyn S - 12/27/2020
Prompt delivery, great quality, exactly what we wanted.
12/27/2020 - NC
I emailed Tanya concerning whether the rug could arrive prior to Christmas and she answered very promptly with a YES. Very much appreciated.. The rug came promptly, great price, quality product.
Corrine F - 10/23/2020
Using this one on my screened in porch. Love that it is machine washable even though I have not yet washed it.
10/23/2020 - PA
Great customer service! They worked with me on size and I can't wait to get my order!
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