hookandloom.com Reviews
About this CompanyWelcome to Hook & Loom, the world's most eco-friendly rug company.
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4.7
Overall Star
Rating
About this Company
Welcome to Hook & Loom, the world's most eco-friendly rug company.
CCT - 09/30/2022
The rug arrived on time and was beautiful; however, the rug had some imperfections. Customer service was easy to work with and was in constant contact with me until the issue was resolved. They happily would have sent me a replacement, but instead I opted for a discount to keep the rug as is. Even with the minor imperfections, this rug is still very high quality and beautiful. For a non-toxic, high quality product at this price point you can't go wrong. Highly recommend Hook & Loom!
1 Company Review
09/30/2022 - CA
Fantastic experience. Wonderful customer service and great product!
Susan K - 10/22/2021
The carpet is exactly what I wanted. It is perfect. I worry about substances used in processing carpets and all textiles, so I appreciate the care Hook & Loom uses i processing
10/22/2021 - CT
Hook & Loom does a great job of processing the wool they use. I appreciate the care and cleanliness of their prouct
Dorothea S - 02/22/2021
This rug is beautiful and is a pleasure to walk on.
02/22/2021 - MA
very easy to use website, and prompt answer to my question
Dawn R - 11/25/2020
wow, I really can't say enough good things about this rug! The quality and the price for the quality are really spot on. Beautiful rug all around. Great customer service, quick to send samples and quick to respond to any questions.
11/25/2020 - FL
Beautiful quality rug!.Beautiful thickness and the natural color is the most gorgeous cream color.The price for the quality is really spot on(compared to "high end" rugs). I love what this company is all about. Wonderful customer service, very quick to respond and quick to send samples. I love this rug and would buy over and over again!
Jillian H - 09/29/2020
This is a beautiful rug! I love it. Soft and pretty in my sitting room. Definitely worth the price, and I feel good knowing it's not full of toxins that are harmful to us and the planet.
09/29/2020 - ME
easy to navigate, can't wait to get my rug!
Aida W - 04/16/2020
Beautiful rug. Bought the largest size. Very happy with purchase just wish in fact it was even bigger to almost completely fit the whole bedroom. Ordering and delivery was very easy and well coordinated- would look to do more purchasing in future.
04/16/2020 - NY
Very clear ordering and smooth process for a beautiful carpet - well made no chemical smells!! Wish could have even larger size to more completely fit bedroom. But it is gorgeous rug! Would purchase again without hesitation
MATTEO C - 05/21/2019
At least on knot undone and a stain on the rug, I didn’t even fully unroll it yet!!!
Merchant Response
05/21/2019 - TX
Rug pad not fit/too big for the rug size, and at least one undone knot and one stain near the rugs border which will be therefore visible. I'll likely just keep it because I can't possibly re roll it up and package it. :/
Marla K - 01/29/2019
Very happy with my rug, it is beautiful! I was afraid that there would be a lot of shedding, but there is not, very little. Delivery was also quick! Thank you!
Bjorn C - 07/21/2018
Perfect. It has been known that the usual carpets flood your home with toxic and cancerous gases but Hook and Loom's give so much quality and comes natural without the the usual toxicity and VOCs. It is a option very friendly to your indoor environment and health
07/21/2018
thank you!
Extremely S - 05/29/2018
I have been living with this lovely rug for about 4 months, now. And it is a total delight! The weave is so deep and luxurious that I now go barefoot as often as possible! The carpet is deep and squishy under my toes. But holds it's shape perfectly in spite of its being a large piece. I bought this light color as a treat in my later years. I love a light floor, and the cream color is identical to the samples I ordered Clean up has been easy, I had a couple of soiled spots through my own carelessness, but they came completely out with only water. Vacuuming is easy and very effective. But mostly, this is a fabulous handmade carpet for anyone who is looking for a pure and natural and environmentally clean addition to decor in any setting. I put mine in front of a Louis XV robin's egg blue armoire. Gorgeous. No outgassing, no chemical backing, just pure wool. Infinitely superior in quality than anything else I considered purchasing. Adds sophistication. Great product, with great pricing. Will definitely purchase again from Hook and Loom. Note: get the samples, and then stand on them. You will see what I mean. Also, great, personal customer service from beginning to end.
05/29/2018
Very happy with the swatch selection sent to my home. Helped me finalize my selection because I could walk on the samples and see how wonderfully thick and springy they were. Also grateful for being able to email questions back and forth. Extremely helpful.
Lauren - 01/22/2018
Love this rug in our bedroom. So elegant, and very soft!
01/22/2018 - PA
We do need to return a rug that we got -- I love it but my husband doesn't. Too bad!
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