hookandloom.com Reviews
About this CompanyWelcome to Hook & Loom, the world's most eco-friendly rug company.
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4.9
Overall Star
Rating
About this Company
Welcome to Hook & Loom, the world's most eco-friendly rug company.
Carol C - 1 week ago
I bought 3 sizes of this rug. I had never ordered from this company before. Rugs are great! Colors just perfect and the quality is greater than expected. I haven’t had to wash them yet but I expect they will be fine. I have recommended Hook and Loom to a friend who may need all cotton rugs for her new floors. If I need more rugs like this, I will certainly order from you again. Very pleased with product and speedy delivery.
1 Company Review
1 week ago - NC
Very easy,!
Donna L - 07/03/2023
Beautifully crafted rugs, as always. This is my third purchase from Hook and Loom and they never disappoint. Gorgeous, vibrant colors. They are the only company I buy rugs from because their rugs are super soft and are made from natural materials, which having 3 dogs and 2 cats, is important to me because they spend a lot of time on the floor and I don't want them on rugs treated with chemicals, as most retail rugs are. I never have to worry with Hook and Loom rugs!
07/03/2023 - CA
Love this company. This is my third purchase from them. The rugs are not only beautiful but super durable. Great for people with pets who need to clean their rugs frequently. I also love that they are made of natural materials, so I never have to worry about my pets rolling around on them.
Marcia M - 10/18/2022
Order arrived quickly and was a great price also. I love all the rugs they look great in my home. Quality seems good also.
10/18/2022 - WA
first time ordering
Laura - 10/14/2022
Just what I wanted. Colors match the pictures. Beautiful quality. Lies beautifully. Delivery was very quick and packaging is environmentally friendly.
10/14/2022 - MA
Easiest online shopping I've ever done! Timely delivery and great quality rug.
Samantha F - 08/04/2022
Looks great! And actually doesn't smell.
08/04/2022 - OH
You have great looking rugs, that are natural, don't smell and feel great on my feet. Definitely coming here first for future rugs. I wish I knew about you in the past! I also love that I could see recommendations based on my situation. I have dogs and it was nice to know which rugs worked best with them and their nails!!! That helped seal the deal
Susan B - 12/06/2021
I love my new rug! Grateful it’s washable!
12/06/2021 - OK
I was very satisfied with the whole experience......delivered on time, love the rug....impressed with the company!
S. B - 10/19/2021
Perfect rug for my husband's home office space to protect the wood floors. Even with a rug pad the door doesn't catch on this perfectly thin, but not too thin, rug. And the colors are lovely. This rug makes me happy when I look at it.
10/19/2021 - MN
Like the filter by size option
Carlieanne E - 09/17/2021
I love this rug! Super happy with the color and texture. I was looking for a more eco friendly option, and wanted a low profile rug I could easily clean. This one truly fits the bill!
09/17/2021 - NJ
My initial order shipped right away, but came wrong. Customer drive responded immediately and sent out the correct run right away with a return label for the incorrect one. I received the new order before I even had time to return the first one! I really appreciate the quick action by the service team. I will absolutely be recommending Hook & Loom to friends and family, and come back when I need another rug.
Julie C - 05/02/2021
I am very happy with these rugs! they look great in my entrances and wash beautifully. very minimal shrinkage.
05/02/2021 - SC
easy website, quick response. I look forward to getting the order.
Erin B - 04/02/2021
Gorgeous and soft. My fifth Hook & Loom rug!
04/02/2021 - LA
I have several Hook&Loom rugs and I love them!
Colleen S - 02/15/2021
Love these rugs for my kitchen. They are washable, feel good under my feet and are attractive while protecting my new floors!
02/15/2021 - CA
Very easy, very quick. Nice products. Only thing I wish is that when I returned the previous items because the color didn't look right in our room, that they would not charge return shipping fees if you order replacements, which I did. I requested this from customer service and they never responded with an answer.
Priscilla W - 11/25/2020
good service and great rug!
11/25/2020 - IL
Wonderful website. Easy to navigate and user friendly.
Tara L - 09/29/2020
Love this rug! I am using it on my front porch in front of the door. Easy care... washable...gets the sand off shoes before entering the home...it's perfect.
09/29/2020 - FL
I love these rugs. I ordered 3 before and they are great. They wash so easily in the washer/dryer which is important to me since we have several pets.
Robert S - 08/31/2020
arrived as described
Margaret B - 08/19/2020
Love your rugs! Great quality and price.
08/19/2020 - TN
Easy order, good reviews
Julie - 07/24/2019
bought the cotton weave as recommended for animals, but already there are pulled threads--very disappointed!
Merchant Response
07/24/2019 - NJ
Pleased to have guidelines for choosing type of rug---free from chemicals is the real prize! THE GUILDELINES WERE NOT HELPFU AFTERALL---MY COTTON ECO RUG IS (AFTER ONE WEEK) ALREADY FRAYED IN SEVERAL PLACES--DON'T KNOW WHAT IT WILL LOOK LIKE IN MONTHS TO COME!
Julie K - 06/12/2019
Absolutely beautiful! Well made, this rug can go with taupe or grey or blues! There were no unusual odors. I am happy with my purchase. Hope they wash up as nice as they look. I purchased 5 rugs, same colors and design and they all looked very good, match perfectly.
06/12/2019 - OH
I asked a question by email on a holiday weekend and it was answered within hours. Very good experience!!
David B - 04/23/2019
Rug is very nice, just as I expected.
04/23/2019 - WA
Nice shopping experience. Everything was smooth and convenient.
Mary B - 08/06/2017
This rug has a lot of life to it. Really perked up the room.
08/06/2017 - MD
Lady on phone to answer my questions was very helpful and pleasant. Easy to follow website. I was just disappointed that my original choice was no longer in stock. delivery was a general mess. Frustrating as usual
Caroline R - 04/29/2017
It's beautiful! It will be a while before I wash it, and how well it survives washing will determine whether I'd want to give it a fifth star. The edges may fray (the instructions say to cut any loose threads after washing), but that won't be a big deal, as long as it holds together. I love this rug for being so attractive (not garish like many other kitchen rugs) and for not having latex backing that would inevitable break apart after a few washings.
04/29/2017 - CA
The rug is beautiful, and I appreciate that Hook & Loom doesn't put latex backing on their rugs. Their patterns are all beautiful and their prices are very reasonable.
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