hookandloom.com Reviews

About this Company

Welcome to Hook & Loom, the world's most eco-friendly rug company.

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12,893 Verified Customer Reviews

12,893 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
11K+
(89.2%)
4 Shopper Approved - Review Star
1210
(9.4%)
3 Shopper Approved - Review Star
169
(1.3%)
2 Shopper Approved - Review Star
7
(0.1%)
1 Shopper Approved - Review Star
11
(0.1%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
935
4 Shopper Approved - Review Star
95
3 Shopper Approved - Review Star
29
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
12
Customer Service
4.6
5 Shopper Approved - Review Star
154
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
8
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
6

5000+ 5-star reviews
5 years collecting reviews

About This Company

Welcome to Hook & Loom, the world's most eco-friendly rug company.

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K
Shopper Approved - Verified Customer Kari W.
Today , MI

An excellent overall experience.

Product Satisfaction
5/5
Non-Skid Natural Rubber Rug Pad - 8' x 10'
Non-Skid Natural Rubber Rug Pad - 8' x 10'
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Kari W. - Today

Pairs well with carpet. Lies flat. No issues

Solid Yellow Flatweave Eco Cotton Rug - 8' x 10'
Solid Yellow Flatweave Eco Cotton Rug - 8' x 10'
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Kari W. - Today

Beautiful carpet from the get go. Soft, lovely weave, perfect shade of maize yellow, vacuums well. carpet pad works well.


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Shopper Approved - Verified Customer kathy F.
1 day ago , NM

love the diversity and quality of products as well as the company committment to eco-sound principles. So glad i found you.


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Shopper Approved - Verified Customer Carlieanne E.
1 day ago , NJ

My initial order shipped right away, but came wrong. Customer drive responded immediately and sent out the correct run right away with a return label for the incorrect one. I received the new order before I even had time to return the first one! I really appreciate the quick action by the service team. I will absolutely be recommending Hook & Loom to friends and family, and come back when I need another rug.

Product Satisfaction
5/5
Customer Service
5/5
Blue Ocean Stripe Eco Cotton Rug - 6' x 9'
Blue Ocean Stripe Eco Cotton Rug - 6' x 9'
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Carlieanne E. - 1 day ago

Excellent rug

I love this rug! Super happy with the color and texture. I was looking for a more eco friendly option, and wanted a low profile rug I could easily clean. This one truly fits the bill!


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Shopper Approved - Verified Customer Vivian H.
1 day ago , AZ

I need felt pad and wish it was available with your company.


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Shopper Approved - Verified Customer Lisa P.
1 day ago , CA

Easy order and samples were sent quickly.


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