Welcome to Hook & Loom, the world's most eco-friendly rug company.

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15,303 Verified Customer Reviews

15,303 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
13K+
(89.7%)
4 Shopper Approved - Review Star
1367
(8.9%)
3 Shopper Approved - Review Star
188
(1.2%)
2 Shopper Approved - Review Star
10
(0.1%)
1 Shopper Approved - Review Star
11
(0.1%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
1250
4 Shopper Approved - Review Star
113
3 Shopper Approved - Review Star
40
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
12
Customer Service
4.7
5 Shopper Approved - Review Star
220
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
7
SHOW DETAILS

5-star reviews
13K+

5-star reviews

9 years collecting reviews

About this Company

Welcome to Hook & Loom, the world's most eco-friendly rug company.

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Shopper Approved - Verified Customer Cynthia P.
Today , MA

Would have more color choices

Product Satisfaction
3/5
Grate Organic Cotton Thick Woven Rug - 2' x 4'
Grate Organic Cotton Thick Woven Rug - 2' x 4'
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Today

Unfortunately 1 week upon receipt, one of the edges/corners of the rug is frayed. It just started to have big threads hanging out of one of the corners. I’m thinking I’ll probably have to stitch it up before the fraying gets worse. The rug is adorable. It’s not in a high traffic area and hasn’t been vacuumed at all.


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Shopper Approved - Verified Customer Joan W.
Today , NM

Beautiful rugs! I've been looking everywhere and am so happy to find your products. And excellent website!


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Shopper Approved - Verified Customer Eip
Today , TX

This was a wonderful experience from start to finish.

Product Satisfaction
5/5
Customer Service
5/5
Its a Beautiful Grey Loom-Hooked Eco Cotton Rug - 10' x 10' Square
Its a Beautiful Grey Loom-Hooked Eco Cotton Rug - 10' x 10' Square
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Today

We are very please with the quality, beauty, and colors of this rug. It arrived very well packaged and we were able to quickly open the wrapping to inspect the item. We have since purchased a second AND third rug and plan to purchase 1 more to complete the floor coverings we need in our new home. A special thank you to Alisha who helped me with issues placing my first order (I had trouble with online ordering). With her help, my additional purchases were simple for me. Alisha was very professional and friendly...an all around pleasure to work with her!


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Shopper Approved - Verified Customer THOMAS M.
Today , FL

My purchase experience was excellent. The products were easy to order and were delivered within a reasonable amount of time. The website is easy to navigate and the order confirmations/status updates were provided on a timely basis.

Product Satisfaction
5/5
Solid Black Flatweave Eco Cotton Rug - 2' x 3'
Solid Black Flatweave Eco Cotton Rug - 2' x 3'
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Today

Nice looking thick material that is easy to wash. Both the pastels and patterned rugs look good in my home.


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Shopper Approved - Verified Customer Julie H.
1 day ago , CA

Good so far, hopefully rug will ship July/August as stated


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Shopper Approved - Verified Customer Danielle W.
1 day ago , OR

Website runs smoothly for an easy shopping experience. Free shipping is definitely a plus!
Thank you!


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Shopper Approved - Verified Customer Denise N.
1 day ago , TX

I hope I found exactly what I wanted: beautiful, earth-friendly, durable, machine washable summer area rugs. I can't wait to receive these!


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Shopper Approved - Verified Customer Jennifer D.
1 day ago , FL

Absolutely love this company! I keep coming back!


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Shopper Approved - Verified Customer Robert G.
3 days ago , IL

Fast easy and clear


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Shopper Approved - Verified Customer Suzanne M.
4 days ago , WA

This is my 3rd rug I'll be buying from Hook & Loom. Very happy with quality and service.


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Shopper Approved - Verified Customer Jane H.
4 days ago , FL

Great web site, easy ordering, nice samples and great phone service to questions!!!!

Product Satisfaction
5/5
Customer Service
5/5
Herdwick Natural Wool Woven Rug - 8' x 8' Square
Herdwick Natural Wool Woven Rug - 8' x 8' Square
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4 days ago

Great rugs, great service!

Beautiful well made rug which fits perfectly in my home. Delivery was fast. Purchased additional rugs after receiving this one.


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Shopper Approved - Verified Customer lauren A.
5 days ago , WA

It was smooth sailing from ordering to delivery. I appreciate no use of plastic. I expected a rolled rug wrapped in plastic. I received a folded rug in a cardboard box. Perfect!

Product Satisfaction
5/5
Thick Woven Wool Rug - Solid Coffee - 5' x 8'
Thick Woven Wool Rug - Solid Coffee - 5' x 8'
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5 days ago

I love the quality of the wool and the weave. Feels great on my bare feet!


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Shopper Approved - Verified Customer DEBORAH A.
5 days ago , FL

My first order. Website, for me, was very user friendly.


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Shopper Approved - Verified Customer Sherry W.
5 days ago , OH

easy to follow website


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Shopper Approved - Verified Customer Elaine K.
6 days ago , NV

quick and easy


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Shopper Approved - Verified Customer Jan K.
6 days ago , ME

Easy to find pattern, sizes, pads, and order.


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Shopper Approved - Verified Customer Jane S.
1 week ago , PA

Easy !


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Shopper Approved - Verified Customer Mary D.
1 week ago , NY

Very pleased with Hook & Loom both in quality and delivery.


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Shopper Approved - Verified Customer Sherry S.
1 week ago , CA

Hook & Loom site is easy to use, great photos, swatches available to check colors in person, NICE!. 30 day return is great. I've ordered from then before, and was satisfied. This will be my second rug I bought from this site. The first one we just wore out. My favorite thing about these cotton rugs? No chemical outgassing! I'm forced to keep some items I use occasionally in the garage, bring them in to use and immediately I have to get them out of the house or get sick. And they're soft!


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Shopper Approved - Verified Customer Pamela G.
1 week ago , CA

Found product I was looking for and easy to complete purchase


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