hittrophy.com Reviews
343 Verified Customer Reviews
343 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
01/17/2024 , Virginia
They wouldn't take my completely valid US address and the only way I could
purchase their product was through paypal. that made me annoyed and made me not want to buy off the website again. Once I was able to buy it, it broke upon arrival, but customer service resolved it quickly.
Company Response
Ethan, we're sorry to hear about the issues you had with your valid US Address. This is the first time anyone has mentioned to us that they've had this issue. We'll look into it with our Credit Card Processing company and hopefully we can make sure this won't happen again in the future for you or any other customer. In the meantime, it looks like your eagle statue is out for delivery today. We hope that it not only meets, but exceeds your expectations. If there's any issues with it, please email us first at [email protected] as we always stand behind our products. Thanks again for your review & your order. Have a good weekend!
01/17/2024
Was a great deal and a beautiful statute. Unfortunately it broke upon arrival. I was able to fix it and Hittropy offered a replacement.
Company Response
Ethan, we're sorry that the small talon on your eagle statue got broken during shipping, but we're glad to hear that you were able to super glue it back on. If for some reason you couldn't easily repair it we would have gotten a new one shipped out to you ASAP as we stand behind 100% of our products. Thanks again for your order & for your honest review. Have a great week!
01/14/2024
Easy to use
01/13/2024
love them use yearly
01/13/2024
it was great
Company Response
Kole, thanks for taking the time to let us know that our glass plaques are "great."Â And as you mentioned, thanks for being a Hit Trophy return customer for several years now. Have a great rest of your week!
01/13/2024
Easy and painless
01/12/2024 , MD
Hit Trophy is amazing the quality of the gift was outstanding. The shipment time even better, I love how they customer service team is so nice and quite professional. I will return as this is an amazing company.
Company Response
KV, thanks so much for your glowing review of the customer service that you received from our staff and the quality of the military statue that you received from us. It's even better to hear that you'll be a return customer in the future! Thanks again for your order & for taking the time to leave us a review. Have a great 2024!
01/12/2024
This was an amazing trophy that I got and I was more impressed when I opened the box to see how it turned out. Greatly customer service, amazing time expectations. It got here extactly when I needed. I will be a return customer
Company Response
KV, it's so great that our staff could provide you with "nice & quite professional" customer service. It's also great that the quality of our Military Communications Statue was outstanding. Thanks so much for your order and that you'll be a return customer in the future. Have a great weekend!
01/10/2024
One of my previous co-workers used to place our annual order, so I called in to place my order. A customer service representative helped me place the new order in a timely, professional fashion. I'm looking forward to receiving our Lighthouse Statues for our event.
01/08/2024
It's was pretty easy, 4 business days is all it took!!
01/08/2024
A beautiful showstopping piece. I love it.
Company Response
Amber, we're so happy to hear that our Large Crystal Key is a "beautiful showstoppinge piece" and that you love it. Thanks so much for your order & for taking the time to leave us a review. Have a great 2024!
01/02/2024
Great product and fast service.
Company Response
Dana, thanks for this order and your continued business as you've been a return customer over the years. We're always happy to help you out with your acrylic and glass award orders that you place with us. Thanks again for your order & your review. Have a great weekend!
12/28/2023
Quick and easy!
12/28/2023
Absolutely stunning.
Company Response
Jessiesush, thanks so much for your comments about our Large Crystal Key being "absolutely stunning." We're happy that it met your expectations & more! Thanks again for your order & for taking the time to leave us a review. Have a great 2024!
12/23/2023 , MD
Excellent shopping experience!
12/23/2023
Excellent quality, fast service, and great price! A pleasure to work with.
Company Response
Abe, it sounds like our Hit Trophy team did a great job by providing you "excellent quality, fast service & a great price!" Thanks taking the time to leave us a review and please keep us in mind for any engraved awards or personalized gift orders you may have in the future!
12/23/2023
This is one of the many orders that I place with Hit Trophy each & every year. Brooke and the crew always takes great care of me!
12/19/2023 , FL
Loved it
12/19/2023
Absolutely beautiful
Company Response
James, it's so good to hear that you think our Black Glass Name Plate is "absolutely beautiful." Thanks for taking the time to leave us a review. Please keep us in mind for any future personalized gifts orders that you may have in the future. Have a great 2024!
12/19/2023 , Maryland
upon receivng and opening the trophy the base and the trophy were detached!
12/19/2023
Statue from the base was broken - statue and the plastic bottom were seperated.
Company Response
Dhaval, we're sorry to hear that our Military Communications Statue broke during transit, but we're glad to hear that you could repar the statue yourself in time for your event that was that day. Thanks for your continued business and if you ever have any breakage of items, please reach out to us and we'll do our best to get a replacement to you in time for your event. Have a great 2024!
12/15/2023
user friendly
12/07/2023 , Texas
Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.
12/07/2023
Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.
12/07/2023
Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.
Company Response
Lauren, we're so glad that our Crystal Golf Trophy worked out perfectly for your Charity Golf Tournament. It's even better to hear that "they look amazing" and our staff was able to give you al quick turnaround time on them. Thanks so much for your order & for your review. Have a great rest of your week!
12/05/2023
I always have trouble with the website but love your products.
12/04/2023
Always do excellent work!
11/30/2023
Excellent customer service. Beautiful finished product. Fast shipping!
11/30/2023
Great customer service. Beautiful finished product.
11/30/2023
I am very impressed with phone conversation before ordering! Online ordering was easy to do! Thank you!!
11/30/2023
This product is very well made and crafted beautifully! We asked for pre-holiday delivery and got it within a week of confirmation. It has been beautifully engraved and will make a great surprise for the honoree!! I would share a picture but I don’t want to ruin the surprise!
11/30/2023
They always go above and beyond
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