hittrophy.com Reviews

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343 Verified Customer Reviews

343 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
312
(91%)
4 Shopper Approved - Review Star
24
(7%)
3 Shopper Approved - Review Star
6
(1.7%)
2 Shopper Approved - Review Star
1
(0.3%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
5.0
5 Shopper Approved - Review Star
40
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
4.9
5 Shopper Approved - Review Star
131
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Product Satisfaction
4.9
5 Shopper Approved - Review Star
128
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
250+

5-star reviews

5 years collecting reviews
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E
Shopper Approved - Verified Customer Ethan H.
01/17/2024 , Virginia

They wouldn't take my completely valid US address and the only way I could
purchase their product was through paypal. that made me annoyed and made me not want to buy off the website again. Once I was able to buy it, it broke upon arrival, but customer service resolved it quickly.

Product Satisfaction
4/5
Customer Service
5/5
Delivery
3/5

Company Response

Ethan, we're sorry to hear about the issues you had with your valid US Address. This is the first time anyone has mentioned to us that they've had this issue. We'll look into it with our Credit Card Processing company and hopefully we can make sure this won't happen again in the future for you or any other customer. In the meantime, it looks like your eagle statue is out for delivery today. We hope that it not only meets, but exceeds your expectations. If there's any issues with it, please email us first at [email protected] as we always stand behind our products. Thanks again for your review & your order. Have a good weekend!

American Eagle Statue On Rosewood Base - 4 x 12
American Eagle Statue On Rosewood Base - 4 x 12
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01/17/2024

Pretty Trophy, but fragile

Was a great deal and a beautiful statute. Unfortunately it broke upon arrival. I was able to fix it and Hittropy offered a replacement.

Company Response

Ethan, we're sorry that the small talon on your eagle statue got broken during shipping, but we're glad to hear that you were able to super glue it back on. If for some reason you couldn't easily repair it we would have gotten a new one shipped out to you ASAP as we stand behind 100% of our products. Thanks again for your order & for your honest review. Have a great week!


B
Shopper Approved - Verified Customer Brad C.
01/14/2024

Easy to use


K
Shopper Approved - Verified Customer Kole S.
01/13/2024

love them use yearly

Product Satisfaction
5/5
Delivery
5/5
Stand Alone Clear Glass Award Plaques - 6 x 8
Stand Alone Clear Glass Award Plaques - 6 x 8
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01/13/2024

it was great

Company Response

Kole, thanks for taking the time to let us know that our glass plaques are "great."  And as you mentioned, thanks for being a Hit Trophy return customer for several years now. Have a great rest of your week!


G
Shopper Approved - Verified Customer Grace E.
01/13/2024

Easy and painless


K
Shopper Approved - Verified Customer KV
01/12/2024 , MD

Hit Trophy is amazing the quality of the gift was outstanding. The shipment time even better, I love how they customer service team is so nice and quite professional. I will return as this is an amazing company.

Product Satisfaction
5/5
Delivery
5/5

Company Response

KV, thanks so much for your glowing review of the customer service that you received from our staff and the quality of the military statue that you received from us. It's even better to hear that you'll be a return customer in the future! Thanks again for your order & for taking the time to leave us a review. Have a great 2024!

Military Communications Statue
Military Communications Statue
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01/12/2024

Going away gift that continues the Tradition!

This was an amazing trophy that I got and I was more impressed when I opened the box to see how it turned out. Greatly customer service, amazing time expectations. It got here extactly when I needed. I will be a return customer

Company Response

KV, it's so great that our staff could provide you with "nice & quite professional" customer service. It's also great that the quality of our Military Communications Statue was outstanding. Thanks so much for your order and that you'll be a return customer in the future. Have a great weekend!


T
Shopper Approved - Verified Customer Tara E.
01/10/2024

One of my previous co-workers used to place our annual order, so I called in to place my order. A customer service representative helped me place the new order in a timely, professional fashion. I'm looking forward to receiving our Lighthouse Statues for our event.


A
Shopper Approved - Verified Customer Amber L.
01/08/2024

It's was pretty easy, 4 business days is all it took!!

Product Satisfaction
5/5
Delivery
5/5

01/08/2024

A beautiful showstopping piece. I love it.

Company Response

Amber, we're so happy to hear that our Large Crystal Key is a "beautiful showstoppinge piece" and that you love it. Thanks so much for your order & for taking the time to leave us a review. Have a great 2024!


D
Shopper Approved - Verified Customer Dana H.
01/02/2024

Great product and fast service.

Company Response

Dana, thanks for this order and your continued business as you've been a return customer over the years. We're always happy to help you out with your acrylic and glass award orders that you place with us. Thanks again for your order & your review. Have a great weekend!


J
Shopper Approved - Verified Customer Jessiesush
12/28/2023

Quick and easy!

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

12/28/2023

Stunning is the correct word!

Absolutely stunning.

Company Response

Jessiesush, thanks so much for your comments about our Large Crystal Key being "absolutely stunning." We're happy that it met your expectations & more! Thanks again for your order & for taking the time to leave us a review. Have a great 2024!


A
Shopper Approved - Verified Customer Abe M.
12/23/2023 , MD

Excellent shopping experience!

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5
Red Velour Walnut Clock
Red Velour Walnut Clock
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12/23/2023

Thumbs up!

Excellent quality, fast service, and great price! A pleasure to work with.

Company Response

Abe, it sounds like our Hit Trophy team did a great job by providing you "excellent quality, fast service & a great price!" Thanks taking the time to leave us a review and please keep us in mind for any engraved awards or personalized gift orders you may have in the future!


J
Shopper Approved - Verified Customer Jennifer R.
12/23/2023

This is one of the many orders that I place with Hit Trophy each & every year. Brooke and the crew always takes great care of me!


J
Shopper Approved - Verified Customer James A.
12/19/2023 , FL

Loved it

Product Satisfaction
5/5
Delivery
5/5
Black Glass Name Plate
Black Glass Name Plate
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12/19/2023

Absolutely beautiful

Company Response

James, it's so good to hear that you think our Black Glass Name Plate is "absolutely beautiful." Thanks for taking the time to leave us a review. Please keep us in mind for any future personalized gifts orders that you may have in the future. Have a great 2024!


D
Shopper Approved - Verified Customer Dhaval T.
12/19/2023 , Maryland

upon receivng and opening the trophy the base and the trophy were detached!

Product Satisfaction
1/5
Delivery
4/5
Military Communications Statue
Military Communications Statue
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12/19/2023

Broken delivery

Statue from the base was broken - statue and the plastic bottom were seperated.

Company Response

Dhaval, we're sorry to hear that our Military Communications Statue broke during transit, but we're glad to hear that you could repar the statue yourself in time for your event that was that day. Thanks for your continued business and if you ever have any breakage of items, please reach out to us and we'll do our best to get a replacement to you in time for your event. Have a great 2024!


N
Shopper Approved - Verified Customer Nicolle J.
12/15/2023

user friendly


L
Shopper Approved - Verified Customer Lauren S.
12/07/2023 , Texas

Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.

Product Satisfaction
5/5
Delivery
5/5

12/07/2023

Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.

12/07/2023

Ordered these for our annual charity golf tournament and they look amazing! Able to produce super quick and worked perfect.

Company Response

Lauren, we're so glad that our Crystal Golf Trophy worked out perfectly for your Charity Golf Tournament. It's even better to hear that "they look amazing" and our staff was able to give you al quick turnaround time on them. Thanks so much for your order & for your review. Have a great rest of your week!


M
Shopper Approved - Verified Customer Mary T.
12/05/2023

I always have trouble with the website but love your products.


W
Shopper Approved - Verified Customer William L.
12/04/2023

Always do excellent work!


A
Shopper Approved - Verified Customer Anonymous Customer
11/30/2023

Excellent customer service. Beautiful finished product. Fast shipping!

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5
Perpetual Walnut Plaque - 30 x 22 (48 Plates)
Perpetual Walnut Plaque - 30 x 22 (48 Plates)
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11/30/2023

Great customer service. Beautiful finished product.


C
Shopper Approved - Verified Customer Charles L.
11/30/2023

I am very impressed with phone conversation before ordering! Online ordering was easy to do! Thank you!!

Product Satisfaction
5/5
Delivery
5/5
Firefighter Retirement Clock
Firefighter Retirement Clock
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11/30/2023

This product is very well made and crafted beautifully! We asked for pre-holiday delivery and got it within a week of confirmation. It has been beautifully engraved and will make a great surprise for the honoree!! I would share a picture but I don’t want to ruin the surprise!


C
Shopper Approved - Verified Customer CHERYL M.
11/30/2023

They always go above and beyond

Product Satisfaction
5/5
Delivery
5/5

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