After shopping around for the perfect safe for my home, I stumbled upon this site. What made them so appealing was the price was at least $20-$30 cheaper than retail and they had free shipping. After placing my order all I received was a confirmation number. I was expecting my portable safe to be shipped at least 5-7 business days to me but never heard anything or seen as much as an e-mail or anything. So I called customer service and come to find out there was a "security issue" and my order was temporarily on hold because my billing and shipping addresses were different. After clarifying that was intentional they said they would b sending me tracking info and order details soon. I never received any details regarding that information about my order so I made at least 2 more calls to them within a span of about 3 weeks. I was really close to just cancelling my order but it finally arrived a month later. The money I saved and the free shipping was not worth waiting for it for a whole month. I could have at least gotten some updated information or tracking details, but I didnt even get that. If you need to have something soon, like a safe for your firearm, you're better off looking somewhere else unless they fix their communication issues.