guestreservations.com Reviews

About this Company

Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

About Guest Reservations

Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide. Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.  

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews

Guest Reservations is a safe and trusted way to book hotels online, and has a 4.5/5.0 Customer Review Rating across the web. Guest Reservations leads by example with top customer service and reviews. Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Read more featured Guest Reservations Reviews.

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Guest Reservations has top customer service, travel satisfaction, and positive reviews. Many Guest Reservations customers are satisfied with their purchases and enjoy Guest Reservations's exclusive deals, leading customer service, and huge selection of hotels as an independent travel network.

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81,668 Verified Customer Reviews

81,668 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

5 Shopper Approved - Review Star
60K+
(74.2%)
4 Shopper Approved - Review Star
11K+
(13.7%)
3 Shopper Approved - Review Star
4218
(5.2%)
2 Shopper Approved - Review Star
1020
(1.2%)
1 Shopper Approved - Review Star
4635
(5.7%)

Customer Service
4.1
5 Shopper Approved - Review Star
490
4 Shopper Approved - Review Star
108
3 Shopper Approved - Review Star
53
2 Shopper Approved - Review Star
29
1 Shopper Approved - Review Star
100
SHOW DETAILS

5-star reviews
60K+

5-star reviews

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P
Shopper Approved - Verified Customer Patricia
1 day ago , TN

123


D
Shopper Approved - Verified Customer Denise L.
3 days ago

Quick and easy


R
Shopper Approved - Verified Customer Robin K.
3 days ago

Thank you!


D
Shopper Approved - Verified Customer Donna R.
3 days ago

Staying here to be ready for my surgery in the am at Baton Rouge General. I live out of the area. Wonderful proxemity to hospital and excellent customer service!!


M
Shopper Approved - Verified Customer Michael
4 days ago

The additional fees that were tacked on to a $263 room rate for one night is absolutely ridiculous. Why do you have fees that total $132? It's deceptive.

Company Response

Hi Michael,

 

We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.

 

We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.

 

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised.  Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

 

Sincerely,

Chantal Reynolds

Guest Reservations Customer Care


K
Shopper Approved - Verified Customer Kilian B.
4 days ago

Price does not correspond: it said 175/night on your website
you then charged 120 euro extra FOR FEES (!!!!), are you nuts??
I ENDED UP PAYING 478 EUROS FOR SAME EXACT ROOM ON BOOKING.COM AT 368

it's FRAUD

P.S. ON YOUR EMAIL YOU ALSO SAY: "BEST RATE POLICY - CALL AND WE REIMBURSE YOU"
BS...YOU ONLY GAVE 70$ BACK

it's FRAUD

Customer Service
1/5

Company Response

Hi Kilian,

 

We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.

 

We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.

 

We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.

 

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised.  Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

 

Sincerely,

Chantal Reynolds

Guest Reservations Customer Care


R
Shopper Approved - Verified Customer Robert S.
4 days ago

All went well. Easy to use


G
Shopper Approved - Verified Customer Gail H.
4 days ago

First time so we will see


J
Shopper Approved - Verified Customer Jean G.
6 days ago , New York

I don't like the $95 fee.


S
Shopper Approved - Verified Customer Stephen S.
6 days ago

It worked


B
Shopper Approved - Verified Customer Brainard M.
6 days ago

Excellent


L
Shopper Approved - Verified Customer Lisa T.
6 days ago

Easy to make reservations. Thank you.


B
Shopper Approved - Verified Customer BRUCE E.
6 days ago

So Far so good


A
Shopper Approved - Verified Customer Anonymous Customer
6 days ago

5165561


L
Shopper Approved - Verified Customer Laura S.
6 days ago

Quick and easy thank you


R
Shopper Approved - Verified Customer Ron V.
6 days ago

Always good service


J
Shopper Approved - Verified Customer JANE W.
6 days ago

It was good - thank you


N
Shopper Approved - Verified Customer Nidal M.
6 days ago

so far it was nice and easy. i hope i will not face any dificulties or different room than what i looked at while booking


V
Shopper Approved - Verified Customer Van S.
6 days ago

Good


M
Shopper Approved - Verified Customer Martina
6 days ago

Very satisfied


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