Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
About Guest ReservationsGuest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide. Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations ReviewsGuest Reservations is a safe and trusted way to book hotels online, and has a 4.5/5.0 Customer Review Rating across the web. Guest Reservations leads by example with top customer service and reviews. Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Read more featured Guest Reservations Reviews.
Is Guest Reservations Legit?Guest Reservations has top customer service, travel satisfaction, and positive reviews. Many Guest Reservations customers are satisfied with their purchases and enjoy Guest Reservations's exclusive deals, leading customer service, and huge selection of hotels as an independent travel network.
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81,668 Verified Customer Reviews
81,668 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.5
Overall Star
Rating
5-star reviews
Patricia1 day ago , TN
123
Denise L.3 days ago
Quick and easy
Robin K.3 days ago
Thank you!
Donna R.3 days ago
Staying here to be ready for my surgery in the am at Baton Rouge General. I live out of the area. Wonderful proxemity to hospital and excellent customer service!!
Michael4 days ago
The additional fees that were tacked on to a $263 room rate for one night is absolutely ridiculous. Why do you have fees that total $132? It's deceptive.
Company Response
Hi Michael,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Kilian B.4 days ago
Price does not correspond: it said 175/night on your website
you then charged 120 euro extra FOR FEES (!!!!), are you nuts??
I ENDED UP PAYING 478 EUROS FOR SAME EXACT ROOM ON BOOKING.COM AT 368
it's FRAUD
P.S. ON YOUR EMAIL YOU ALSO SAY: "BEST RATE POLICY - CALL AND WE REIMBURSE YOU"
BS...YOU ONLY GAVE 70$ BACK
it's FRAUD
Company Response
Hi Kilian,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Robert S.4 days ago
All went well. Easy to use
Gail H.4 days ago
First time so we will see
Jean G.6 days ago , New York
I don't like the $95 fee.
Stephen S.6 days ago
It worked
Brainard M.6 days ago
Excellent
Lisa T.6 days ago
Easy to make reservations. Thank you.
BRUCE E.6 days ago
So Far so good
Anonymous Customer6 days ago
5165561
Laura S.6 days ago
Quick and easy thank you
Ron V.6 days ago
Always good service
JANE W.6 days ago
It was good - thank you
Nidal M.6 days ago
so far it was nice and easy. i hope i will not face any dificulties or different room than what i looked at while booking
Van S.6 days ago
Good
Martina6 days ago
Very satisfied
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