greenhousenation.com Reviews
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Ross - 12/15/2022
Need the thermostat to replace the one controlling my greenhouse heater. Ordered 12/3/22 - Website stated it was in stock. 12/9/22 - Order still pending. Called customer service. Stated it would be updated the next day - that they had no control because it ships straight from Shaefer. 12/15/22- No update - order still pending- no update or contact. Called again- stated it had been shipped and they would update my order status. Frustrated - Using temp heaters to keep my greenhouse above freezing. Should have made the 80 mile drive to pick one up from the supplier I got the last one from. Poor customer service.
Brenda H - 12/06/2022
arrived quickly, as advertised
12/06/2022 - nv
all good
Barbara S - 09/11/2021
The greenhouse ket arrived in good shape! We will be able to say more after we assemble it. So far, though, the process has been very smooth!
09/11/2021
The people at greenhouse nation and also at exaco are very helpful and thorough with answering questions prior to our purchase. We would definitely purchase here again and recommend to others!
Cathy - 09/07/2021
Just what I needed.
09/07/2021 - Tennessee
Product just as ordered and the shipping time was perfect.
LewisD - 04/13/2021
Dealing with this company has been a nightmare. i waited months from when I ordered to receive the greenhouse. upon receipt, FedEx had punctured the glass crate destroying all the glass. i was advised by Santa Barbara Greenhouses to accept this shipment as is and they would ship me another crate of glass. after 2 weeks I find out that they have done nothing. they did not make a claim with Fedex and did not ship me any replacement crate of glass. Tired of waiting, i had a local glass company make the glass for me. SB refused to make a claim to Fedex to reimburse me and told me it was my problem. I hired a contractor/carpenter to build the greenhouse for me. he found the entire run of wood cross beams in the roof were cut 3 inches too short. I called SB and they defensively said ghey dont make mistakes like that and once again told me it was my problem. Other problems with the kit were; the door frame was a inch too short for the door and made for the opposite side of the GH than I ordered from them. Their is no where to install the fan as no wood frame parts were accounted for nor was there a cut out in the wall. Get this, they haven't updated the directions in 30 yrs and are as clear as mud. only a very talented, finishing carpenter to figure out this kit. All in all, the greenhouse was built but cost me almost $2000 in local glass and wood replacements and an extra $2000 in labor cost. I would never recommend to anyone that the buy from this company. NOT because of the mistakes and damages. That can happen to any company. I wouldn't buy from them because how the treat their customers after the sale. You can't count on them to make anything right or to do anything to make sure you get what you paid for. They are the very example of the worst customer service you could ever receive in a retail transaction. BUYERS BE WARE!!!!
Greg L - 01/03/2021
It is a very nice greenhouse but extremely hard to put together and if you don't get it right then you have holes and gaps. You almost will need t hire a professional. Instructions are good but could have some written detail.
Michael - 11/05/2020
My carpenter friend and I built this well packaged and shipped greenhouse kit in Late Sept. . It is so well planned out from packaging, building instructions, the video, and the actual cedar product itself. We would suggest those who want to preserve or stain the greenhouse, treat the rafters first before assembling. Although can be treated after, it is so so much easier if you treat these particular pieces before assembly. Bottom line is it is a beauty once built and gets so many raves ! Posted completed pics of greenhouse on FB and have received numerous requests for links to this greenhouse.
Cindy N - 08/17/2020
Delivery was not as expected. Boxes not received at address requested. No notification boxes were delivered. Fedex propped the boxes up against the garage door. If we had opened the garage door without seeing the boxes it would have been a disaster. We got the boxes to the right address and spent three hours going through the inventory. Two pieces missing, two panels not the right size. I called the company and asked for the two pieces missing (not here yet). We cut the panels ourselves to the right size. We have prepared the site and I think we have correctly pre-assembled the gutters, roof ridge, and door. Instructions are pictures without word instruction. Assembling the base is next. Wish us luck!
08/17/2020 - WA
I appreciate Greenhouse Nation letting me know when the Monticello was available.
Stephen V - 04/23/2020
I found this to be a very good value for the money. Better quality then most.
04/23/2020
Very good product.
terith - 04/07/2020
I really Love this, already putting planting stuff in it and it was so easy to put together, weathered the winter really good
Tom - 10/19/2019
The bracing in this greenhouse is super. A little tricky for building but the videos really helped. Solid, solid, solid little building.
10/19/2019 - AZ
Great pricing and the web site is excellent. very informative and easy to use. Had to call customer service one time and they were very friendly and helpful. The order arrived very quickly.
Donna H - 09/08/2019
I think the greenhouse is pretty, but the doors are lightweight. when you attach the springs to the doors, they gap at the bottom.
09/08/2019 - MO
It's pretty.
Tricia F - 05/18/2019
The customer service has been amazing.
hunters R - 02/11/2019
I really love this greenhouse. Easy to set up and Nick at greenhouse nation was great with all the support and help in choosing this greenhouse for our needs.
Kaitlan - 02/11/2019
Love the greenhouse. Works great for our family. We are able to grow fresh veggies and herbs 10 out of 12 months a year.
Desert N - 01/27/2019
I had some doubts when I started this project. I had to build a one foot foundation to get it to fit next to my mobile home. I built the foundation before I received the kit. I was off by 2 1/2 inches. Once I corrected this, the kit went up very easily until the roof. I was unable to install like the instructions I was given. But once we figured out a way to install it and work around the trees, it was smooth sailing. The original door even fit. Now, with winter almost over, the inside temps are great.
LKJ - 01/21/2019
I love my greenhouse. Easy to assemble and take down every year. After many years of use, cover needs replaced. I'm hoping to get a new one from you. Not sure how to go about it though.
Larry P - 12/01/2018
It has not yet been used.
12/01/2018 - TX
I was surprised it took 2 1/2 weeks to arrive, after my credit card was charged instantly.
Rick - 09/07/2018
Very disappointed with the kit quality. Wrong sidewall top-plates shipped with unit; end unit brackets install for wrong size door; no sidewalls pre-drilled for installation; no roof panels pre-drilled for installation; no door hardware included; every joist and rafter had brackets placed in the wrong location and needed to be moved. This led to days and days of modification and installation time. After initial responses, the company no longer responded to my concerns or requests.
STEPHEN W - 04/11/2018
Great product!
04/11/2018 - WA
Great service!
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