If zero were possible, that would be my rating. I hate you people, (Alex excluded because he at least talked to me)
Your company took the rug on 11/30 to remove a red wine stain and it was promised back in 5 days. My sister was told you needed a little more time to make it perfect. 3 weeks have past, my sister and I are still being given the run around. Is the rug lost, stolen or was it further damaged during cleaning? These are the only conclusions I can draw. It is an brand new, expensive carpet. Whatever the situation, we need to talk and come to an understanding. Please stop hanging up on me or putting me on indefinite hold,. I have called you 48 times in 5 days. My sister would call but as I explained to Alex yesterday, my sister had breast cancer surgery Friday. Her second radiation treatment is today.. I need advance notice (when:if) Sean intends to return my sister's property today as promised. As I mentioned, she will be getting her treatment for cancer. Some else will need to be at the condo if Leslie is at Cedars. I am at my wits end. I need answers. You were paid $500. The rug is worth more than $7000. If you continue to refuse to speak to me you leave me no choice but to make this a police matter. It should never have come to this.