"I had the misfortune of a terminal bottom bracket failure on my Trek MTB, so took it to Bruce for a diagnosis. As the bike was approaching 5 years old, Trek no longer supported the parts required. Bruce tried his very hardest to find a fix, even carting the frame to a specialist repairer. Alas, to no avail; its time had come.
However all was not lost, as Bruce was able to provide a custom build service. He suggested 3 frames to suit my budget and preferences and then worked to transfer as much of the old mech, wheels etc (which all worked fine) from the broken Trek to a new Genesis Mantle frame. He kept me updated throughout, and consulted me on alternatives, resulting in a very impressive XC bike using new and recycled kit - at substantially below the off-the-shelf price of a pre-built Mantle. Fully recommended."