glowbackledstore.com Reviews

About this Company

GlowbackLED is an industry leading custom LED lighting manufacturer located in Miami, FL. We specialize in custom LED light panels for backlighting translucent stones, artwork, stained glass, and resin. We manufacture a robust product line of recess linear, surface linear, and pendant (suspended or hanging) linear LED light fixtures. We also stock a wide selection of high quality linear LED lighting components such as Aluminum Housings, High Quality LED Strips, Power Supplies, Controllers, and more. We proudly pair our vast product offerings with industry leading project management and support! We partner with our our clients to deliver an exceptional purchasing experience from design and plannng through to post installation support. 

Filter
Filter
16ft 24VDC Pro High-Output 24VCS22300CRI Flexible LED Strip
Shopper Approved - Verified Customer
16ft 24VDC Pro High-Output 24VCS22300CRI Flexible LED Strip
See more product reviews

Vincent R - 4 days ago

Custom vanity lighting.

I don’t have any expensive equipment to test it, but the lumens and CRI appear to be as described. Most importantly, my customer loved the brightness and color rendering.

Vincent R

4 days ago - Oregon

I was able to build custom lighting around the mirror of a custom made vanity cabinet using your product. The lumens and CRI rivaled the best commercial products. Customer was very happy. Thanks!


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "U" 94in High-Output Capable
See more product reviews

Vincent R - 4 days ago

This channel worked perfectly with the LED strip. I bought for a continuous light band on either side of a vanity. It’s high watt rating allowed me to make two custom light fixtures that my customer loved.

Vincent R

4 days ago - Oregon

I was able to build custom lighting around the mirror of a custom made vanity cabinet using your product. The lumens and CRI rivaled the best commercial products. Customer was very happy. Thanks!


Extra End-Cap Pair for Aluminum Profile H for LED Strips
Shopper Approved - Verified Customer
Extra End-Cap Pair for Aluminum Profile H for LED Strips
See more product reviews

RK - 3 weeks ago

Delivered promptly

RK

3 weeks ago

Fast shipping


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "D" 8 ft Recessed Application
See more product reviews

Jeff K - 08/11/2023

Profile exactly what I needed for my closet cabinets I’m designing.

Jeff K

08/11/2023 - North Carolina

Great experience


4ft | LVLBP33 Surface Mount High Output Linear LED Fixture
Shopper Approved - Verified Customer
4ft | LVLBP33 Surface Mount High Output Linear LED Fixture
See more product reviews

Duane C - 07/19/2023

Solid company with excellent customer care.

The service is very good. I left a minor feedback commenting that I wished the fixture I desired was available in an emergency type fixture and someone got back to me almost immediately. Nice to see a company take their surveys with pride. That is something I rarely see with distributors and suppliers. Well done.

Duane C

07/19/2023

Based on the immediate response to my survey query I can imagine that if I had a real problem that they would be all over it. So far I am impressed and would buy from them again.


White 12
Shopper Approved - Verified Customer
White 12" x 12" LED Panel Sample Kit
See more product reviews

Richard L - 07/18/2023

Not as advertised plus defective

This is not a uniform lighted panel - it has lights along 1 edge and they rely on etching of the plastic plate to catch the light as it moves out from the edge. The power cable, as it enters the side of the panel is intermittent when moved with no way to fix this defect. Luckily, I only bought a 12 inch sample as I would be sending it back had I bought a full sized piece. If you think you are getting a light table, you will be terribly disappointed.

Company Response

Dear Richard,

I appreciate your feedback and would like to assure you that we take customer concerns very seriously. I've attempted to reach out to you directly through a detailed voicemail to address this matter more thoroughly, as it seems there may be some misunderstanding about the functionality of our product.

Our LED Panels operate with a specific backlighting system and are not intended to be the primary light source. We utilize various types of light guides in our production, with the particle light guide being suitable for areas requiring backlighting under 24 inches wide, and it does not feature any etched lines.

We are a premier American manufacturer of Custom LED Panels, and we invest significant time and resources into ensuring the highest quality. We pride ourselves on creating reliable, American-made products, which is why we value your feedback and want to ensure your concerns are addressed.

Understanding how our technology works can sometimes be intricate, especially when comparing it to other products on the market. That's why I would like to offer you a more in-depth discussion, not only about our product's mechanics but also the competitive landscape, to offer clarity.

Moreover, it's important to note that assessing the brightness variation across our LED panels would require the use of high accuracy illuminance meter with a small probe. We operate with state-of-the-art equipment, including illuminance meters, a spectrometer, goniophotometers, and wire processing units, to ensure our panels meet rigorous industry standards.

Once again, I appreciate your feedback, Richard. I encourage you to get in touch with us at your earliest convenience so we can continue this discussion and ensure your satisfaction with our product and services.

Kind Regards,

Arman

Merchant Response

glowbackledstore.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Richard L

07/18/2023 - MA

Not as advertised and defective intermittent power connection to panel. Not a uniformly lit panel but lit from the edge with etched lines to try to disperse the light, definitely darker 2 inches from the LED strip on the edge.


LED BAR for Under Cabinet Lighting 48 inch
Shopper Approved - Verified Customer
LED BAR for Under Cabinet Lighting 48 inch
See more product reviews

Hal - 06/29/2023

These under-cabinet lights are awesome! They do as described and throw the light on to your backsplash and thus light up your entire counter top evenly. The 4000K lights are pretty white and throw a lot of lights, while the 3000K are more "yellow" and throw just a little bit less light. I wish the kelvin of these lights were on a slide switch so they can be balanced against the pendant lights in my kitchen. Also: they come with a large amount of wire and a custom plug, so be prepared to snip off all that wire and plug and attach them yourself with Wago's or some other connector, then hiding the connectors. Nonetheless, they look great and were easy to install.

Hal

06/29/2023 - FL

Great telephone customer service. Need a more formal return process; I had to call and follow up on my refund. I did receive the refund for one unused light in a timely manner.


24V 60W Phase Dimmable Electronic LED Driver
Shopper Approved - Verified Customer
24V 60W Phase Dimmable Electronic LED Driver
See more product reviews

Hal - 06/29/2023

Great driver for LED lights. I wish it came with a 90 degree AC plug. Other than that, it's small and functions as described.

Hal

06/29/2023 - FL

Great telephone customer service. Need a more formal return process; I had to call and follow up on my refund. I did receive the refund for one unused light in a timely manner.


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "DT1" 94in Slim Recessed Linear LED Housing
See more product reviews

Richard F - 06/11/2023

My customers love it.

Richard F

06/11/2023 - New Jersey

Painless


O M N I RF Wireless Glass Touch Panel Controller for RGB/RGBW LED Strips
Shopper Approved - Verified Customer
O M N I RF Wireless Glass Touch Panel Controller for RGB/RGBW LED Strips
See more product reviews

Rodrigo M - 04/27/2023

Worked perfectly and the customer service rep was able to help me with the programming. Great product and great customer service.


24V 96W Phase Dimmable Electronic LED Driver
Shopper Approved - Verified Customer
24V 96W Phase Dimmable Electronic LED Driver
See more product reviews

Richard B - 01/28/2023

Could be made more waterproof

Richard B

01/28/2023 - NY

Very efficient


White 12
Shopper Approved - Verified Customer
White 12" x 12" LED Panel Sample Kit
See more product reviews

Thom H - 01/12/2023

Disappointed

Disappointed, appeared to be a return, protective cover(assumed) was half peeled off, power pack, dimmer flopping around in box with no packing to prevent damage in shipping and no instructions, the only reason the rating is high as it is, was fast shipping and the product worked.

Company Response

Good Afternoon, sorry about this. The cover is half peeled off because they need to peel off the cover in that area where they install the white diffusing tape that you see on the edge of the LED Panel with the lights. This is why it is only partially removed on one side. The power supply is left like that so that you do not have to make the connections yourself, but we're internally discussing a different way of packaging it. We typically include an information sheet and instructions, so we apologize for leaving those out of your sample package. 

We've been manufacturing LED Panels for 10 years now and have shipped thousands of them nationwide and internationally. We've had a remarkably low rate of a panels being damaged in shipping. We've had maybe 3-5 occurrences over the course of the last 10 years. 

Thanks, 

Arman


16ft 24VDC Pro Medium-Output 24VCS0624COB Flexible COB LED Strip
Shopper Approved - Verified Customer
16ft 24VDC Pro Medium-Output 24VCS0624COB Flexible COB LED Strip
See more product reviews

Michael - 12/20/2022

great product

good price

Michael

12/20/2022 - CO

Great company to work with.


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "DT3" 94in Slim Recessed Linear LED Housing
See more product reviews

Michael - 12/20/2022

very cool stuff

Michael

12/20/2022 - CO

Great company to work with.


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "H" 8 ft (94")
See more product reviews

Ben A - 12/08/2022

Shipping cost suck


White 12
Shopper Approved - Verified Customer
White 12" x 12" LED Panel Sample Kit
See more product reviews

Anthony - 12/03/2022

looking forward to installing and enjoying

Anthony

12/03/2022 - DE

great


White 12
Shopper Approved - Verified Customer
White 12" x 12" LED Panel Sample Kit
See more product reviews

Lorrie T - 11/29/2022

It worked!

I got this for a fused glass project I was making and it worked out great!!! Thanks!

Company Response

That looks awesome! 

Thanks so much for sharing! We're so happy that our LED Panels worked for your application. 

Arman 


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "P8" 8ft (94")
See more product reviews

Samaritan's P - 11/08/2022

Aluminum channel

It is a very heavy duty piece of aluminum


16ft 24VDC Pro High-Output 24VCS28120 Flexible LED Strip
Shopper Approved - Verified Customer
16ft 24VDC Pro High-Output 24VCS28120 Flexible LED Strip
See more product reviews

Douglas W - 11/07/2022

The LED stripe made this $5000 light work again.

The product is as stated design and quality. However Roxy made the sale happen.

Douglas W

11/07/2022 - TN

Great company. Roxy spent time with me via email that convinced me this was the best purchase for the best product.


Aluminum Profile
Shopper Approved - Verified Customer
Aluminum Profile "D" 8 ft Recessed Application
See more product reviews

Anonymous Customer - 10/18/2022

Great Customer Service

I had an issue with an order today and I contacted Customer Service. When I am telling you they responded quickly I mean like within less than 5 minutes. Within 10 mins altogether and several emails back and forth the Customer Service resolved my issue completely. They were so prompt and courteous in doing so (something you don't find a lot of these days) and I truly appreciated that. They did everything they could to help me.


Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business   glowbackledstore.com

© 2023 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2023