glowbackledstore.com Reviews

Richard L - 07/18/2023

This is not a uniform lighted panel - it has lights along 1 edge and they rely on etching of the plastic plate to catch the light as it moves out from the edge. The power cable, as it enters the side of the panel is intermittent when moved with no way to fix this defect. Luckily, I only bought a 12 inch sample as I would be sending it back had I bought a full sized piece. If you think you are getting a light table, you will be terribly disappointed.

Company Response

Dear Richard,

I appreciate your feedback and would like to assure you that we take customer concerns very seriously. I've attempted to reach out to you directly through a detailed voicemail to address this matter more thoroughly, as it seems there may be some misunderstanding about the functionality of our product.

Our LED Panels operate with a specific backlighting system and are not intended to be the primary light source. We utilize various types of light guides in our production, with the particle light guide being suitable for areas requiring backlighting under 24 inches wide, and it does not feature any etched lines.

We are a premier American manufacturer of Custom LED Panels, and we invest significant time and resources into ensuring the highest quality. We pride ourselves on creating reliable, American-made products, which is why we value your feedback and want to ensure your concerns are addressed.

Understanding how our technology works can sometimes be intricate, especially when comparing it to other products on the market. That's why I would like to offer you a more in-depth discussion, not only about our product's mechanics but also the competitive landscape, to offer clarity.

Moreover, it's important to note that assessing the brightness variation across our LED panels would require the use of high accuracy illuminance meter with a small probe. We operate with state-of-the-art equipment, including illuminance meters, a spectrometer, goniophotometers, and wire processing units, to ensure our panels meet rigorous industry standards.

Once again, I appreciate your feedback, Richard. I encourage you to get in touch with us at your earliest convenience so we can continue this discussion and ensure your satisfaction with our product and services.

Kind Regards,

Arman

1 Company Review

Richard L

07/18/2023 - MA

Not as advertised and defective intermittent power connection to panel. Not a uniformly lit panel but lit from the edge with etched lines to try to disperse the light, definitely darker 2 inches from the LED strip on the edge.

Hal - 06/29/2023

These under-cabinet lights are awesome! They do as described and throw the light on to your backsplash and thus light up your entire counter top evenly. The 4000K lights are pretty white and throw a lot of lights, while the 3000K are more "yellow" and throw just a little bit less light. I wish the kelvin of these lights were on a slide switch so they can be balanced against the pendant lights in my kitchen. Also: they come with a large amount of wire and a custom plug, so be prepared to snip off all that wire and plug and attach them yourself with Wago's or some other connector, then hiding the connectors. Nonetheless, they look great and were easy to install.

1 Company Review

Hal

06/29/2023 - FL

Great telephone customer service. Need a more formal return process; I had to call and follow up on my refund. I did receive the refund for one unused light in a timely manner.

Hal - 06/29/2023

Great driver for LED lights. I wish it came with a 90 degree AC plug. Other than that, it's small and functions as described.

1 Company Review

Hal

06/29/2023 - FL

Great telephone customer service. Need a more formal return process; I had to call and follow up on my refund. I did receive the refund for one unused light in a timely manner.

Richard F - 06/11/2023

My customers love it.

1 Company Review

Richard F

06/11/2023 - New Jersey

Painless

Rodrigo M - 04/27/2023

Worked perfectly and the customer service rep was able to help me with the programming. Great product and great customer service.

Richard B - 01/28/2023

Could be made more waterproof

1 Company Review

Richard B

01/28/2023 - NY

Very efficient

Thom H - 01/12/2023

Disappointed, appeared to be a return, protective cover(assumed) was half peeled off, power pack, dimmer flopping around in box with no packing to prevent damage in shipping and no instructions, the only reason the rating is high as it is, was fast shipping and the product worked.

Company Response

Good Afternoon, sorry about this. The cover is half peeled off because they need to peel off the cover in that area where they install the white diffusing tape that you see on the edge of the LED Panel with the lights. This is why it is only partially removed on one side. The power supply is left like that so that you do not have to make the connections yourself, but we're internally discussing a different way of packaging it. We typically include an information sheet and instructions, so we apologize for leaving those out of your sample package. 

We've been manufacturing LED Panels for 10 years now and have shipped thousands of them nationwide and internationally. We've had a remarkably low rate of a panels being damaged in shipping. We've had maybe 3-5 occurrences over the course of the last 10 years. 

Thanks, 

Arman

Michael - 12/20/2022

good price

1 Company Review

Michael

12/20/2022 - CO

Great company to work with.

Michael - 12/20/2022

very cool stuff

1 Company Review

Michael

12/20/2022 - CO

Great company to work with.

Ben A - 12/08/2022

Shipping cost suck

Anthony - 12/03/2022

looking forward to installing and enjoying

1 Company Review

Anthony

12/03/2022 - DE

great

Lorrie T - 11/29/2022

I got this for a fused glass project I was making and it worked out great!!! Thanks!

Company Response

That looks awesome! 

Thanks so much for sharing! We're so happy that our LED Panels worked for your application. 

Arman 

Samaritan's P - 11/08/2022

It is a very heavy duty piece of aluminum

Douglas W - 11/07/2022

The product is as stated design and quality. However Roxy made the sale happen.

1 Company Review

Douglas W

11/07/2022 - TN

Great company. Roxy spent time with me via email that convinced me this was the best purchase for the best product.

Anonymous Customer - 10/18/2022

I had an issue with an order today and I contacted Customer Service. When I am telling you they responded quickly I mean like within less than 5 minutes. Within 10 mins altogether and several emails back and forth the Customer Service resolved my issue completely. They were so prompt and courteous in doing so (something you don't find a lot of these days) and I truly appreciated that. They did everything they could to help me.