ghostcontrols.com Reviews

About this Company

GHOST CONTROLS® is a leading designer and manufacturer of innovative solutions for the North American gate automation market. Our gate openers and accessories are low voltage (DC) and solar optimized for environments without access to AC power and require minimum maintenance and installation expertise for the do-it–yourself installer. GHOST CONTROLS® products are designed and manufactured with pride, delivering the highest quality product and customer support in the industry. To ensure we deliver on our promise, we provide in-house and online support, and stand by our products with unprecedented limited lifetime warranties on the motor and gear assembly.

 

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10,611 Verified Customer Reviews

10,611 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
9102
(85.8%)
4 Shopper Approved - Review Star
1097
(10.3%)
3 Shopper Approved - Review Star
289
(2.7%)
2 Shopper Approved - Review Star
58
(0.5%)
1 Shopper Approved - Review Star
65
(0.6%)

Would Buy Again
4.8
5 Shopper Approved - Review Star
9311
4 Shopper Approved - Review Star
940
3 Shopper Approved - Review Star
244
2 Shopper Approved - Review Star
57
1 Shopper Approved - Review Star
59
Would Recommend
4.8
5 Shopper Approved - Review Star
9228
4 Shopper Approved - Review Star
1011
3 Shopper Approved - Review Star
262
2 Shopper Approved - Review Star
40
1 Shopper Approved - Review Star
70
Product Satisfaction
4.8
5 Shopper Approved - Review Star
1787
4 Shopper Approved - Review Star
228
3 Shopper Approved - Review Star
61
2 Shopper Approved - Review Star
23
1 Shopper Approved - Review Star
21
Customer Service
4.5
5 Shopper Approved - Review Star
488
4 Shopper Approved - Review Star
54
3 Shopper Approved - Review Star
32
2 Shopper Approved - Review Star
23
1 Shopper Approved - Review Star
28
SHOW DETAILS

5-star reviews
9,000+

5-star reviews

About this Company

GHOST CONTROLS® is a leading designer and manufacturer of innovative solutions for the North American gate automation market. Our gate openers and accessories are low voltage (DC) and solar optimized for environments without access to AC power and require minimum maintenance and installation expertise for the do-it–yourself installer. GHOST CONTROLS® products are designed and manufactured with pride, delivering the highest quality product and customer support in the industry. To ensure we deliver on our promise, we provide in-house and online support, and stand by our products with unprecedented limited lifetime warranties on the motor and gear assembly.

 

Video Reviews

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B
Brian S.
01/31/2024

Issue resolved.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Premium Wireless Keypad - AXWK
Premium Wireless Keypad - AXWK
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01/31/2024

Edit review - Trina at Ghost said they changed their stance on offering the keypad shrouds 'recently'. They are sending a new one. Thank you! Service was great, after leaving the initial 1-star review, they got in touch and sent a new shroud. Issue resolved.


R
Shopper Approved - Verified Customer Robert T.
11/24/2023 , South Carolina

Too many questions. Make the survey easier

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5

C
Cris
11/22/2023 , Minnesota

The gate opener works fine and was straight-forward to install. I have been unable to upgrade to bluetooth/WiFi access because of an older-model controller included in my kit. I was finally contacted by customer service and swapped out the older control board. I can now do the WiFi/Bluetooth upgrade module. A few stumbles, but they made it right. Thanks!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Ghost Multi Connect Kit for Bluetooth Access - AXMC-R
Ghost Multi Connect Kit for Bluetooth Access - AXMC-R
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11/22/2023

After some stumbles, they made it right

Originally, I wrote a less-than-stallar review because my (new) TSS1 kit was shipped with an older control board that is incompatible with the AXMC-R. Ghost loses 1 star as they didn't respond to my request for support via the web portal, but did reach out when I left a review... :) Ghost support rep verified my order info and shipped out the correct control board along with a return lable for the older one. I am now able to install the module to get WiFi and Bluetooth access (have not done it yet).


J
Shopper Approved - Verified Customer Joseph H.
11/18/2023 , Arkansas

Was easy to find the part I needed and ordering was very streamlined.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Replacement Single Control Board - AXBSW
Replacement Single Control Board - AXBSW
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11/18/2023

The item was exactly as described and worked without issue.


T
Shopper Approved - Verified Customer Thomas R.
11/17/2023 , Tennessee

Overall the experience was good

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
1/5
12-Volt Multi-Use Sealed Lead Acid Battery - AXBT
12-Volt Multi-Use Sealed Lead Acid Battery - AXBT
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11/17/2023

Gate malfunction issues

Did not solve the problem with the gate actuation, so we’re still working on a solution.


E
Shopper Approved - Verified Customer Eddie O.
11/16/2023 , Florida

I received reliable and professional support from the team.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Dual Smart Gate Upgrade Bundle with Wi-Fi and Bluetooth Access - AXMCDB
Dual Smart Gate Upgrade Bundle with Wi-Fi and Bluetooth Access - AXMCDB
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11/16/2023

Outstanding product and great support team

This is a must have addition to your gate. My driveway is about 600 feet from the main house I with this device, I am able to open and close the gate remotely from enywhere. Ghost Controls technical staff were very responsive and professional when I called for support. The presale and post sale support is great. I highly recommend Ghost Control products because the stand by their products.


R
Shopper Approved - Verified Customer Russell J.
11/16/2023 , Oklahoma

Great customer service although sometimes it takes forever to get thru on the phone.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Replacement Second Arm for T-Series with 32 ft. cable - TXX2
Replacement Second Arm for T-Series with 32 ft. cable - TXX2
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11/16/2023

No feedback at this time


S
Shopper Approved - Verified Customer Stanton H.
11/16/2023 , California

Great products and thank you for the military discount!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
ZombieLock Automatic Gate Latch/Lock - AXZL
ZombieLock Automatic Gate Latch/Lock - AXZL
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11/16/2023

Love this product


J
Shopper Approved - Verified Customer Justin S.
11/15/2023 , Florida

Great product. Quick delivery.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5

K
Shopper Approved - Verified Customer Kenneth W.
11/15/2023 , Florida

Easy to use. Great product

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5

M
Shopper Approved - Verified Customer Melanie L.
11/13/2023 , Montana

Everything has worked great from start. Love this system.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Dual Smart Gate Upgrade Bundle with Wi-Fi and Bluetooth Access - AXMCDB
Dual Smart Gate Upgrade Bundle with Wi-Fi and Bluetooth Access - AXMCDB
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11/13/2023

Amazing upgrade to my ghost controls system

I'm so happy with this purchase. I installed it myself in under an hour. I love having access to my gate from anywhere via the app on my phone.


C
Shopper Approved - Verified Customer Curtis S.
11/13/2023 , Missouri

Great experience

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5

G
Shopper Approved - Verified Customer Gary H.
11/13/2023 , Tennessee

Website is a little hard to navigate. Waiting for customer service to contact me regarding issues.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
2/5
Customer Service
2/5

Company Response

We apologize for the wait for service. Our office has been closed for the Observation of Veterans Day so support has been catching up on all left voicemails. We would love to reach out to you. Please email [email protected] with your contact information so we can get your problem addressed and resolved. Thank you for leaving your review.

Ghost Multi Connect Kit for Bluetooth Access - AXMC-R
Ghost Multi Connect Kit for Bluetooth Access - AXMC-R
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11/13/2023

Unable to connect the bluetooth, used the Remootio app, used two different cell phones, never paired.

5-Button Premium Remote - AXP1
5-Button Premium Remote - AXP1
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11/13/2023

Only one of the two I bought works. One learned from the main remote after 2-3 tries; the second remote never learned even after 10 tries.


G
Shopper Approved - Verified Customer Greg W.
11/12/2023 , Texas

East setup and configuration.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5

T
Shopper Approved - Verified Customer Thao L.
11/12/2023 , Colorado

Very helpful

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
4/5

J
Shopper Approved - Verified Customer JAMES B.
11/12/2023 , Florida

Ordering was easy.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5

R
Shopper Approved - Verified Customer Renea C.
11/12/2023 , Texas

The tech support is top notch! I've had to call about remote contols issues and once I installed my replacement arm opener. I took off the zombie lock and didn't realize a step to remove from the contol panel started causing problems. Everyone there is ALWAYS so patient and kind. I've never been disappointed and they always get my problem solved. A+ experiences everytime.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Replacement First Arm for T-Series with 6 ft. cable - TXX1
Replacement First Arm for T-Series with 6 ft. cable - TXX1
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11/12/2023

Great replacement part

My daughter ran into our gate causing damage to the arm opener mechanism. I was so glad to find a replacemnt part so I didnt have to replace the entire unit. Saved money and got my gate up and running in 30 minutes!


J
Shopper Approved - Verified Customer James G.
11/12/2023 , New Mexico

Excellent

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
iSmartgate LITE Standard Gate Kit - ISGLSGK
iSmartgate LITE Standard Gate Kit - ISGLSGK
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11/12/2023

Please authorize the return. Thank you.

I need to return this item as my install is remote and is solar.


K
Shopper Approved - Verified Customer Kevin H.
11/12/2023 , Kentucky

I have just received the order so I can only comment on the fast shipping, robust packaging, pre-ordering technical support, and ease of ordering experience. I am very satisfied so far.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5
Preprogrammed Set Up Fee for Accessories - PRAX
Preprogrammed Set Up Fee for Accessories - PRAX
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11/12/2023

I have not finished installation, but if it works as promised, this will save some time.

GHOST PRO Series Dual Automatic Gate Opener Kit - LDM2
GHOST PRO Series Dual Automatic Gate Opener Kit - LDM2
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11/12/2023

I have not finished installation but everything came packed very well and seems to be heavy duty.

Universal Tube Bracket Kit - AXTB
Universal Tube Bracket Kit - AXTB
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11/12/2023

As with all of the brackets that I ordered, this is heavy duty and very well made.


D
Shopper Approved - Verified Customer Douglas S.
11/11/2023 , Florida

You all are awesome and tech support is unbelievably great.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Premium Wireless Keypad - AXWK
Premium Wireless Keypad - AXWK
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11/11/2023

The wireless keypad was easy to program.

ZombieLock Automatic Gate Latch/Lock - AXZL
ZombieLock Automatic Gate Latch/Lock - AXZL
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11/11/2023

Great lock

The only issue I had at the time of installation was the lock did not activate the lock. It was not until I turned off the power switch and turned it back on to receive signal to activate.


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