1 week ago
The response rate has been very fantastic
I'm purchasing domain names for a client on their account. I share this only to be helpful, but your system is extremely difficult and clunky to use. I've literally purchased hundreds of domain names from many different registers and I couldn't figure out how to purchase from you after I was already logged into the client's account. When someone is logged in, there is no tab or menu item to purchase domains. I literally had to go back to the home page, and even then, I only found a small link in the footer mentioning new domains. Your knowledge library was useless as well as it had nothing on that topic. Once I finally found the page to purchase the domains, I had to purchase them one at a time and had to keep going back to the page and refresh it to purchase the domain name with a new TLD. Each time I got a message saying the purchase was successful, but when I log into the account and look at the domains list, the new domains are nowhere to be found. Maybe it just takes a bit for them to update, but with a system this unusual, it's not very reassuring when nothing can be found.
Always a pleasure
It was clear, simple, easy.and smooth.
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