I was recently in the market for a vacuum cleaner. My needs were specific - I needed something lightweight and powerful that could pick up cat hair without clogging up the vacuum and brush. After purchasing two vacuums on Amazon, being dissatisfied and having returned them, I was recommended by my friend to visit Gator Vacuum. There I was given expert advice pertaining to my needs, was shown several different models and was able to try them out in the store. I then decided upon a Miele canister vacuum and was told I could return it within 24 hours, no questions asked. Well, as it happened, I loved the vacuum and kept it. It was lightweight, had a bunch of attachments for different tasks, and did the cleanup job with the cat hair. I still love shopping online, but sometimes you really do need to see and try a product in person. I am happy with the vacuum and the service and expertise I received at Gator Vacuum.