gatorvacuum.com Reviews

Small business owner with an older Sanitaire heavy duty vacuum cleaner bought at Gator. Have had it serviced a few times at Gator over the years. Recently the belt broke and needed parts. It is COVID time! Contacted the business and found they were "safely" open. Talked to employee Benjamin who could not have been more informative, nicer and helpful. Old parts worn out in addition to belt so had a well needed tuneup - machine looks / runs brand new. Very affordable repair. This should be your choice for a local / long-time CS vendor who knows their business and cares about his clientele.

Robert, Phyllis and Benjamin were all very knowledgable and really went the extra mile to help us set up our new central vacuum unit. When our 15 year old unit stopped working, Robert replaced it, sending it along with all necessary parts to our home via door to door UPS next day service. Then, he Facetimed with my husband to install the unit, walking my husband through each step. This saved us the installation fee, yet ensured the installation was correct. Any time I've called with questions I've gotten very timely and detailed service. They are clearly experts on central vacuum systems! Highly recommend!!

I called this company and spoke with Robert regarding repairing my sewing machine. He advised me to bring the machine to the store, go behind the shop and call him. When my husband arrived the technician came out and started yelling at my husband advising him he shouldn't be here. Robert then came out and advised my husband to get out and leave. This was the worst experience ever and was totally unprofessional. I am totally confused about this entire interaction.

The most arrogant owner you will find in the business, horrible experience, customer service is non-existent.

Robert came to our home in Boca Raton and serviced the entire system (which was here when we purchased the home years ago). He was knowledgeable, professional and courteous. He charged me for vacuum bags which he promised to have sent out the next morning. They arrived the next day. I would recommend Gator Vacuum without hesitation.

Always great customer service and very helpful!

Very happy with the overall experience of buying a central vacuum. They knows what they are selling.
Thank you Benjamin for the installation, clean after his work and very polite. Good installation service!

Great local business that shows why in person is so much better than big box store or Amazon. Get excellent advice and product knowledge and fair pricing. Don't buy cheap crap and for something like a vacuum cleaner, make sure you can get it fixed. Gator can fix it instead of sending it to a landfill with more throw away and disposable products.

They repaired the motor on my central vacuum in a few hours. A week later, the motor again was having electrical issues and they replaced the unit without question.

Robert and his staff are professional and provide excellent service. Benjamin knows vacuums!! They did a great job and were quick to boot! Excellent service!

My Oreck vacuum cleaner was not working. Took it Gator for repair. So glad I did, They did a great job. Got it in good working order and it looks brand new. Very pleased with the sevice.

Very clean, professional, knowledgeable and no pressure! I now have a better quality vacuum that will last! Love the trade-in option. Thank you again :)

These guys are great! I just had my central vacuum system rebuilt and what a difference! i brought the system in, the problem was quickly diagnosed and the vacuum was ready as promised. I couldn't be more pleased with their service and professionalism. The rebuilt system works better than when I purchased it! I would highly recommend Gator Vacuum to anyone seeking their services.

My husband bought a central vacuum system and i came in the store with questions and spoke to the owner, Robert, that handled all of my questions about the system. The experience was great and i am looking forward to a long term relationship with Gator Vacuum and Sewing Co.

Shary P

I was told I needed a new $1500 system when they came to my house to diagnose. When I told them a new unit from same manufacturer was available on Amazon for $400 they suddenly said I could get a refurbished unit for same price. I was very uncomfortable so decided to go to their store and speak to the store owner before deciding what to do. At the store the owner introduced himself and was extremely rude when I told him what had happened and basically told me, good luck go do it yourself! I called another local vaccum company and their diagnosis was very different. $150 to fix a pipe in my ceiling. Wow I am glad I went with my instinct and chose NOT to do business with Gator. Beware!