We bought the product about a year ago, but haven't use it for our original purpose. After more than 1 year, we decided to try a new version and new functions, but the license was not working with new version.
We have contacted a support team who immediately helped us regardless our free upgrades subscription was expired. We are very happy with the support services, this is how it should work! We are now starting to use the product and it now seems to be applicable for our purposes.