I recvd a damaged product, a camera lens and the lens was scratched in multiple places, even though it was new. I returned it immediately, and 12 days later I am still have not recvd my refund of $715 and I am very very upset and frustrated about this. I need that money to replace the lens. This is a Christmas gift and the only money that I have. I do not understand why after 12 days I still do not have my money refunded. I call every 2-3 days and I am told every time I will have it any day.