fortresssecuritystore.com Reviews

5 Stars

4.6 Overall Rating

Based on 4,154
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews

Price

5 Stars Average

Customer Service

5 Stars Average

Featured fortresssecuritystore.com Reviews

DAVID R | CA, United States | Submitted 10 Feb 2018
Verified Customer

“Website is easy to navigate, systems are separated in logical order, making browsing efficient. For some reason Total Security WiFi can only be found by searching for it by name, it doesn't appear with the rest of Total Security packages. I ordered the ANI alarm package, with additional sensors. The package arrived in just a few days, with everything I ordered. It arrived in a USPS Priority Mail shipping box, so it didn't draw attention to there being a Fortress system inside. I tested each component on the bench and found to be functional before installing. Door/window (D/W) sensors were installed using small screws (purchased separately) to ensure they stayed fastened long term. D/W sensors are small and neat looking. I purchased an RFID keypad, which I installed in the garage for convenience to disarm the system before entering the house. I found the RFID tags to be a dependable and easy way to disarm the system. The remote keyfobs do not have a coverplate like the SO2 system did, and I thought have too much potential for inadvertent actuation when in a pocket or purse along with other objects. I will probably keep one in the car glovebox just in case. The App for controlling the system using my iPhone works very well for changing settings, connecting sensors to the system main panel, arming and disarming. It does indicate actual arm/disarm state (e.g. the iPhone app will change from indicating armed to disarmed after disarming the system using the RFID keypad. However, there is no indication of status for individual zones or detector, and no indication that the system is "ready to arm" like other systems. In fact, you can arm the system with a window open unknowingly, so tour the house before leaving, it will not do your job for you. The main panel has a voice that announces arming, disarming, and which zone is alarming. However, like others have noted in their reviews, it is not loud enough to be able to understand more than two paces away. The volume for this feature is not adjustable, however the volume for the main panel alarm is (although the highest volume setting is what I would term "information" not a scary alarm. Depend on the separate alarm modules for that. Sensors came, as advertised, already mated to the main panel by Fortress. However, if you think about it, you will want to arrange the sensors into zones that make sense for your individual house and security goals. Not to worry... it was very easy to delete the sensors and reassign them to different zones as desired. Customer service by way of instant messaging and email is superb (No, I don't work for Fortress). I was able to get guidance for the two specific questions I had right away (minutes), and they were correct and solved the problem. Their customer service is available 7 days until 4:30 pm. Nice. Overall, the system components seem to work very well together, and settings for each zone make the system flexible. Forget the "you're up and running in 30 minutes" idea, unless you have one door and one window. You will want to lay things out and decide exactly where to put the sensors, try the first one slow, do it right the first time. It will take a little time, but it gets easier as it goes. I found the pet friendly motion sensors have a fairly short range ( 6-8 feet. I haven't got the glass break sensors installed yet, but I expect they will work as advertised also. I also have not set up the notification feature yet, so I don't know what that looks like. I have a sensor range issue with sensors in the garage, but will work that out, possibly by adding the available signal repeater to extend the range if needed. A very nice system for the money. I got estimates for a professional system to be installed to do the same thing. I didn't want to pay over $2000 and $40/month. There are also a lot of other systems out there on shopping sites. Many of them advertised in broken English. I selected this company because of the clear language advertising, and reviews (and the ongoing sale didn't hurt either). Download the system manual and read it first. It is written in a pretty clear, step by step format. You can find some things it doesn't talk about, but you can pretty easily contact customer support to fill in the blanks. I would recommend this company and system if you like do-it-yourself projects, want to add security for your home, and don't want to pay for professional monitoring.”

Price 5 5.0
Kenneth K | Submitted 18 Feb 2018
Verified Customer

“Always happy with your products”

Price 5 5.0
Christophe G | CA, United States | Submitted 16 Feb 2018
Verified Customer

“Everything included. I would have preferred another combination with 3 movement detectors but with the battery siren.. I had to pick package with 2 only”

Price 5 5.0
Richard N | Submitted 16 Feb 2018
Verified Customer

“EASY ORDERING PROCESS - order of security system accessories arrived in few days and complete”

Price 5 5.0
Ron K | IL, United States | Submitted 16 Feb 2018
Verified Customer

“The person I talked with was very nice and answered all of my questions”

Price 5 5.0
Customer Service 5 5.0
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