Placing a order is very easy to do. It take no time at all to place an order. The only thing they don't tell you is that they don't send out your order until you sign up to be a member. When I received my order the shoes were more of a light grayish color, not what I expected. The picture also shows more padding on the inner side of the shoe , which they don't seem to have as much padding as it shows on their web page. They are well made. It took 11 days to get my order. & several times on the chat line. I suppose I might get use to the different color. They aren't the color that is shows on their web page. taupe color.