When I initially tried to log in, it kept taking me to my boat course and wouldn't let me sign in to my traffic school. I decided to make a new log in. I got in. I failed one of the quizzes 3 x because I was exhausted trying to finish as it is now 11:30pm. It then wiped all the other quizzes I passed and made me re-register. I used the chat to let them know that I paid for the guarantee to pass. They sent me a promo code then quickly closed the chat. Luckily I took a pic of the promo code or I would not have any idea what it was. Then when I went in to re-register. It only took away the basic fee. I lost the money I spent for immediate digital delivery, the study guide, and the guarantee. I now have 3 user names, over 3 hours and close to $50 wasted, and nothing to show for it.