"we received one damaged piece but because we delayed opening it, we had to repay for the part. We delayed opening because we bought the item before moving. This kind of inflexibility is not best practices. I was raised in a business family and learned 'the customer is always right." For $40 you should want to keep your customer happy. And the shipping fee of $49 is huge but you have me cornered!! I am disappointed but LOVE the chairs."