fitnesssuperstore.com Reviews
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5.0
Overall Star
Rating
About this Company
Karla J - 09/14/2022
Communication with company was great. So far so good as far as equipment working. If it keeps up, I’ll be thrilled… it’s a nice quiet machine
1 Company Review
09/14/2022 - VA
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George - 05/09/2022
The E300 remains a mainstay of my daily workout. I am revising my ratings and comments on Fitness Superstore's delivery of the E300. Within hours of my negative rating of the delayed delivery with almost non-existent communication, the owner of the store contacted me, expressed his concern and apologized for the lack of communication (I stated in the original comments that COVID problems were a part of the delay, that the communication of those delays and attempts to resolve it was the source of my dissatisfaction). He offered me a generous option which I accepted. I purchased an Air-bike. The delivery and the communication from the Fitness Superstore staff was superb--and the Air Bike is great! So, the value of both pieces of equipment were really good. On the mis-steps, the owner stepped up and made an offer to fix the problem, the staff kept me informed, it was delivered in a reasonable time, and there is nothing anyone can ask for other than that. If I am seeking to add another machine or piece of equipment to my fitness regimen, Fitness Superstore will be my first destination.
05/09/2022 - WA
I wrote the comments below and rated it three (maybe two) stars. The owner immediately contacted me, apologized, and then followed that apology with an offer to make it right. I was impressed that this company acknowledged a lapse in service, apologized, and offered a solution. I ordered another piece of equipment, and the customer service was excellent. Good comms, good effort, and the time for delivery was reasonable. We all err. How we deal with that error matters. These people made the effort to fix the mistake and we all moved on. I appreciate that. I will go to Fitness Superstore first for my next piece of fitness equipment. Thank you! ORIGINAL EVALUATION: We live in challenging times, I get that. I purchased the machine (website said machines were available for shipment) and received an email with questions about my house needed to ensure its delivery (number of stairs, did we have a garage so it could be delivered and set up in two stages). I received an email saying they were looking for an installer in my area. Then weeks went by. Crickets. More crickets. I contacted them and asked about the progress. I was told they were having trouble finding an installer. Then time went by with no word. I finally contacted them again and said I was going to cancel the order if they couldn't deliver it. The next day, I was given a delivery date. Bottom line: transportation issues abound now and delays are to be expected. With that said, the non-existent communications combined with the weeks-long delay in delivery left a sour taste. And I would likely use the Fitness Superstore again, although I'd press them for their progress on delivering my order.
Fitness E - 04/08/2022
The equipment works very well, it’s quiet during operation and easy to use. Buying from Fitness Superstore was also a great decision. The woman that took my order was very patient with me as I tried using several gift cards, I actually used three different forms of payment and she was great handling the transaction.
04/08/2022 - MA
The sales person was very patient and handled my multiple gift card/ credit card transaction perfectly. I actually used three forms of payment without a hitch.
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