77 Verified Customer Reviews
77 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
5.0
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About this Company
George1 week ago , WA
I wrote the comments below and rated it three (maybe two) stars. The owner immediately contacted me, apologized, and then followed that apology with an offer to make it right. I was impressed that this company acknowledged a lapse in service, apologized, and offered a solution. I ordered another piece of equipment, and the customer service was excellent. Good comms, good effort, and the time for delivery was reasonable. We all err. How we deal with that error matters. These people made the effort to fix the mistake and we all moved on. I appreciate that. I will go to Fitness Superstore first for my next piece of fitness equipment. Thank you!
ORIGINAL EVALUATION: We live in challenging times, I get that. I purchased the machine (website said machines were available for shipment) and received an email with questions about my house needed to ensure its delivery (number of stairs, did we have a garage so it could be delivered and set up in two stages). I received an email saying they were looking for an installer in my area. Then weeks went by. Crickets. More crickets. I contacted them and asked about the progress. I was told they were having trouble finding an installer. Then time went by with no word. I finally contacted them again and said I was going to cancel the order if they couldn't deliver it. The next day, I was given a delivery date.
Bottom line: transportation issues abound now and delays are to be expected. With that said, the non-existent communications combined with the weeks-long delay in delivery left a sour taste. And I would likely use the Fitness Superstore again, although I'd press them for their progress on delivering my order.
1 Product Review
1 week ago
The E300 remains a mainstay of my daily workout. I am revising my ratings and comments on Fitness Superstore's delivery of the E300. Within hours of my negative rating of the delayed delivery with almost non-existent communication, the owner of the store contacted me, expressed his concern and apologized for the lack of communication (I stated in the original comments that COVID problems were a part of the delay, that the communication of those delays and attempts to resolve it was the source of my dissatisfaction). He offered me a generous option which I accepted. I purchased an Air-bike. The delivery and the communication from the Fitness Superstore staff was superb--and the Air Bike is great! So, the value of both pieces of equipment were really good. On the mis-steps, the owner stepped up and made an offer to fix the problem, the staff kept me informed, it was delivered in a reasonable time, and there is nothing anyone can ask for other than that. If I am seeking to add another machine or piece of equipment to my fitness regimen, Fitness Superstore will be my first destination.
Scott F.3 weeks ago , NC
Could not be happier! From start to finish process was flawless! Highly recommend!!
3 weeks ago
Just wanted to say thank you!!!! This was by far the largest online purchase I had ever made, (and with such a big item going coast to coast) I was a bit reluctant! All of you were VERY prompt in responding to all of my questions! Delivered on time and the installer (Marvin Evins) was just fantastic and very very efficient and knowledgeable!!! I Love this machine and will recommend Fitness Superstore to everyone and again thank you ALL FOR EVERYHING!!! HATS OFF 10/10!!!!
Katherine M.3 weeks ago
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3 weeks ago
Plastic shields came heavily scuffed in a few areas. Other than that, the machine is working well. We have only had it about 30 days at this time. Happy that it comes with a 1-year warranty as well. Company used for delivery was rude, attempted to lie to me and was confrontational about delivering it to the proper entry door. Driver made an assumption about where to deliver to, and attempted to leave a giant pallet at my front entrance where my members come in. Stating that he did in fact see I had double doors, but because my entry door was open (letting in fresh air) he decided that was where he would drop it. Driver did not ask staff where to deliver. Then proceeded to give push back about moving to the proper double doors that are for deliveries. Driver fussed about request to move saying he was unable to move it once dropped because it weighed 900lbs (odd because he very clearly moved it off his truck with no issues). We then asked to use the pallet jack ourselves, driver fussed when we requested to use his pallet jack to move it ourselves to the proper deliver area. All in all, he was difficult to deal with making things much harder than necessary. I handled this all by phone as I was away from my club. I ended my day early to come back to my facility to be sure the treadmill made it inside. If we order any other products, we will NOT allow this company to deliver again to our location. I did confirm that the delivery company was sub contracted from another company hired to deliver. This is NO reflection of the treadmill or Fitness super store.
Patrick C.3 weeks ago , UT
Everything as advertised! Very happy with every step of the process
3 weeks ago
Commercial grade, came quick and well packed, easy to assemble and use!
BM I.3 weeks ago , NC
No issues great experience
3 weeks ago
This is a great all in one gym. I purchased for my home gym and have been very pleased. I chose to install myself and although the instruction where not in the box I was able to access them on the website. The quality of the rack and pulley system is great. Things to keep in mind are that the jammer arms can only be used in two locations high/low. Also read the specs clearly you must buy the Olympic bar from superstate as traditional bars are to narrow for the squat rack arms.
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