199 Verified Customer Reviews
199 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
5.0
Overall Star
Rating
About this Company
Today
Very pleased with the customer service from the fitness superstore. I ordered an add-on to a product I already had and the service desk follow up with me just to ensure that I have the exact right fitment before they place the order. This is the type of proactive customer service that really makes me want to continue to work with a company like this. The shipping was fast and all my questions were answered quickly. Highly recommend working with this company.
3 days ago , ON
They had exactly what we needed for the best price!
Ron P.5 days ago , OH
Great product would buy again from company
1 Product Review
4 days ago
Gym quality!
Stuart D.5 days ago , VA
Easy purchase and quick delivery.
5 days ago
Needed a 5 lb plate for my Body Solid. Best price was here! Works great.
Robert H.5 days ago , NJ
Fitness super store had great communication and helped prior to my purchase with a discount code that wasnt working. The discount code was not the driving factor for the purchase but was much appreciated. The cost was cheaper that other outlets online
James H.2 weeks ago , VA
The fitness super store was very easy to deal with and made the purchase experience simple and complete. Install team did a great job.
2 weeks ago
Lat pull down machine is great. Fit in our gym and met all our expectations.
Michael M.3 weeks ago , VA
Very easy to do business with fitness superstore
3 weeks ago
Very good condition and works well!
Staria B.3 weeks ago , OK
My first call was an inquiry about purchasing an ARC trainer customer service was great at answering all my questions. I purchased the machine and was contacted by customer service for shipping info they were again accommodating in answering my questions and emails. By the time they shipped it and it arrived at the shipping facility they had a delivery guy set up to pick it up and install it in my room of choice. I was concerned about getting it through the door to the room it was to go in but the delivery guys were true pro's they made it work and I was thrilled with all of it. I highly recommend the Fitness superstore for anyone who is looking to purchase quality workout equipment.
3 weeks ago
The Arc trainer has always been my favorite machine to work out on at the gym, for a couple of reasons I have Knee problems and also several spinal surgeries. I am limited on what I can do for Cardio the ARC Trainer fits the best for me it. Simply put it's a great cardio machine and buying it recondition was a great value and the customer service was flawless.
Glenn S.3 weeks ago , GA
.
3 weeks ago
Great experience with Fitness Superstore, as always. This piece is commercial grade and looks great in our home gym
3 weeks ago , NC
The shopping experience with fitness superstore was easy, delivery was quick and on time.
3 weeks ago
This piece of equipment is not very functional. The pulley system is jerky and doesn't give good steady resistance. Even though the foot plate on the leg press is adjustable, still doesn't adjust enough to provide good range of motion unless you're around 6 feet tall. Anyone shorter and your range is very limited. on the other tower, the chest press is not adjustable (neither is the back or the seat position), so unless you're a bigger person you won't get much range since you end up sitting so far back. To use any of the other workouts on that side like the high pulley system or the butterfly station the chest press bars are always in the way. I get so frustrated with this whole gym system each time I try to use it. Had bought it for myself 5'5" woman and teens trying to save a little bit of money and be able to have 2 stations going at once. Completely regret the choice. Also, the space saving corner placement was nice, but to reach the weight adjustment on the leg press side you have to leave it quite a few feet off the wall in order to adjust it.
Shelle4 weeks ago , UT
Customer service and website were great. Product ordered came as pictured on the website. Would use fitnesssuperstore.com again in the future.
4 weeks ago
The rack is a great addition to our home gym. Keeps the plates off the floor and organized. It was missing a piece for assembly. We had to go to our local hardware store to get it.
Corey C.4 weeks ago , OH
Quality gym products at competitive pricing.Overall satisfied with the purchase.
4 weeks ago
Bought this for me and my boys and we love it.A versatile piece of equipment.Only con was no coupons or discounts when purchased.
02/21/2023 , NC
I had a great overall experience with fitnesssuperstore.com. They were very responsive with my questions and shipped all attachments/products in a timely manner.
02/16/2023 , MS
From start to finish our experience was off the chain!! From the first email and phone call it was a first class experience.
Everyone made you feel like you were important.
That is a lost art in most big business today.
Thank you once again for making us feel like family.
City of Morton Fire Chief
Joel Davidson
Justin H.02/13/2023 , TX
Great ordering process. Had a little trouble with the local delivery company but got it worked out and delivered in a timely manner.
02/13/2023
Works as it should, great addition to our company gym.
Sherry X.02/13/2023 , WA
Product arrived on time and quality is as expected!
Customer service experience was great too!
02/13/2023
Great product delivered on time and as expected!
02/13/2023 , MD
I've made several purchases from Fitness Superstore. Kyrin and Jonathan have always been helpful and professional. I highly recommend purchasing from the Fitness Superstore for all your gym equipment needs.
02/10/2023
Outstanding service, logistics & delivery. All aspects of the equipment were as advertised, and quality is excellent. When I called with questions, I was treated with courtesy and the staff was very professional. I will be using Fitness Superstore in the future for my gym equipment needs.
Robert S.01/23/2023 , CA
Fitness Superstore was very responsive and delivered the product rapidly and with expertise.
01/24/2023
I have a soft spot for the Arc Trainers, they're the only "elliptical" machine that don't make my feet go numb after an hour long exercise and I don't have great joints, but I've managed to continue exercising through injuries using this machine so I knew I always wanted one. Delivery was swift and good, the guys were able to get the machine through the door by removing the handles and reattaching them inside and they were very careful. The machine itself is why this purchase loses 1-star. The touch screen is a little weird compared to other Cybex Arc Trainers I've used, it seems like the edges of the screen don't register any inputs so you have to touch just a few centimeters away from the edge of the screen (toward the middle) to push the buttons that are on the edge, not a huge deal, but I haven't tackled the troubleshooting on that. The machine also had several loose set-screws and one of them fell out of the bottom of the machine and caused a decent amount of noise during exercise, but I was able to read through the manual and find where they belonged and tighten them all up, but I can't imagine this would be easy for an average user who didn't consider themselves handy. Finally, the last bit of troubleshooting has been a squeaky belt, which there is very little information about anywhere, but I did manage to find a YouTube video where another reseller recommends opening the machine and lubricating the metal wheels with the rubber belts with just some standard waxy bar hand soap and that cleared up that squeaking. Overall I'm happy with the purchase, I have up to 3 people using the machine daily and it gets 1-2 hours of use and the problems have all been relatively easy to fix, I'm sure Fitness Superstore would have sent someone out, but I live far away and only wanted to call them out if it really was a problem I didn't think I could fix myself. I may tackle the touch-screen next, but mostly I just want the machine to run smooth for the duration of the exercise.
01/20/2023 , OR
Had a good experience purchasing from Fitness Superstore
01/20/2023
This machine has been one of the best purchases I have made. Very happy with it and would recommend. This is the best deal on a plate pulley system setup.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You
© 2023 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2023