Big props to David Alonzo. I had clicked on the link to First Business Flights really just on a whim to see what it would cost to fly business class. I had no clue anyone would call me. When he did, I was really on the fence...yes I could afford to fly business, but it was SO much more than coach (but of course, less than the quoted business fares on the airline sites per se) that I just couldn't justify it for a short trip that mine was (for a funeral in England). So I was grateful for his services, but I just couldn't pull the trigger on it. Nevertheless, he persisted, finding me a cheaper flight and then trying other things, like coach fares. He was able to find me seats on the exact flight I wanted (only one change) at a price that was great. I couldn't be happier or more grateful. And surprised.