"Normally I dont usually do this but I don't want to miss the opportunity to extend my heartfelt thanks and appreciation to Samantha who went above and beyond to help me through one of those unexpected and challenging travel adventurous. I loved the arrangements she secured for my travels from San Diego to Tel Aviv. The flights and seats were wonderful!!! The trip from NYC to Rome was particularly amazing. First/Business flight to from Rome to Tel Aviv and Tel Aviv to Paris are underwhelming but nothing you can control. Those flights feel like economy with the exception that they keep the seat in the middle empty. They offer no entertainment but it was acceptable.
Where Samantha went the EXTRA - way beyond what I could have hoped for was on my return trip. My flight from Paris to Seattle was delayed which meant I would not make my connection from Seattle home to San Diego. I took a chance and emailed Samantha explaining my situation and was so relieved and so so pleased that she responded (it was midnight or later her time). I tried calling the phone number you provide but no one answers and while I left 3 messages, no one returned those messages for assistance. In France, Delta representatives said they could not help me since I purchased the ticket through your company. They referred me to you folks and luckily I found Samantha's email and she was EXTRAORDINARY! Going forward, I would only use Samantha given this experience. She reassured me and by the time I landed in Seattle, she had arranged for a safe connection home to San Diego and maintained the first class tix I had purchased. I simply cannot sing her praises enough! I will recommend her to all my friends and colleagues.
Thank you for reaching out. She made my travels memorable and her service was simply THE BEST! Many thanks!"