filtersmart.com Reviews

Wayne T - 02/09/2024

Although a representative advised that used items comes a different location that used items, I am still convinced that one of my tanks had been previously used. The box was open, the bottom of the tank was dirty, and when we ran water through the tank that contained the carbon, the water came out clear. The installer that I hired was convinced that the stated tank was not new. Oh well, time will tell.

1 Company Review

Wayne T

02/09/2024 - Florida

I still believe that one of the tanks had been previously used. The box was open, upon removing the tank from the box, the bottom was dirty, and the water came out clear from the carbon tank. As I advised the representative, it is obvious that nothing will be done. Only time will tell...

Lucas G - 12/08/2023

The water system is being connected so I cannot provide an answer regarding the system's performance. My greatest disappointment was the packaging since the 2 boxes containing the tanks were received improperly packaged. The first one was partially opened, and the secondo was simply wide open without any tape. I sent pictures ipon receipt and I never received a reply.

1 Company Review

Lucas G

12/08/2023 - Texas

Your website is very user friendly. Your first page offers a 10% discount for the Black Friday promotion available until today 11/26/2023 but I did not get this discount. I tried to set a chat but no answer. I would like to get the 10% offered since I am purchasing the water system within the time established by your online offer. Besides, I am paying the total amount of the purchase. Look forward hearing from you. Look forward hearing from FilterSmart.

Azadeh H - 04/27/2023

The unit was just installed and came with the wrong size O-Ring for the sediment filter. But other than that, everything else was right and installation went smoothly. Great customer support.

1 Company Review

Azadeh H

04/27/2023 - Arizona

Excellent customer service.

Kirk B - 12/13/2021

Fast shipping, good customer service, works good.

1 Company Review

Kirk B

12/13/2021 - California

There was a missing item from my order. I contacted customer service and they had it shipped out the same day. Received it in 2 days. Very satisfied with the service and product. Thanks.

Ken A - 11/18/2021

I was misled by the frequent emails and online adverstising to think I was getting 50% off my purchase. I was further misled by pictures on ads showing a system with Stainless Steel encased tanks were being sold at a certain price, when in fact the Stainless tanks were options costing another 200 dollars beyond the listed price. I am also unhappy about the poor packaging. The 2 main tanks were shipped in 2 piece cardboard boxes with an upper and lower portion, each overlapping the other by a foot or so. These boxes were not taped or strapped or fastened to each other in any manner, so when the UPS guy was carrying one up the driveway, the bottom slipped out and the unit crashed onto the pavement below. Upon removing the canisters i found not only were they mere steel sleeves that slipped over the canisters, but both had several dents or creases. There was no padding wrapped around the canisters, only a wad of paper at the bottom of the box, below the canister. And one of sleeves apparantly just slips over the canister and is loose enough to slip right off, rattle and move side to side. One canister is heavier than the other, and contains some loose "media" that you can hear shifting around inside. I inverted the canister and could hear the media flowing slowly from one end to the other. From the weight distribution and the sound, I estimate the canister is only about 1/2 full of this media. So now I wonder if my unit was a return by some other customer, and shipped back out with no inspection, or just shoddy follow through at the factory. At any rate I am reluctant to install it for fear of failure.

1 Company Review

Ken A

11/18/2021 - California

I feel I was misled and confused by innacurate and over the top advertising, bombarded by emails, and lied to about a 50% discount that doesn't exist.