2,949 Verified Customer Reviews
2,949 Customer Ratings and Reviews
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4.9
Overall Star
Rating
5-star reviews
03/23/2018 , CT
Our church, Saugatuck Congregational, had a devastating fire in which we lost two Steinways. Sara Faust was one of people who came to assess the damage to our pianos. They were a total loss. As we began our search for a new Steinway for our Sanctuary, Faust Harrison was one of the places in which we went to see/hear/ play some Steinways. Sara took us for a tour of the factory, explained the process of rebuilding pianos and listened intently as to what we were looking for in a piano. As soon as I began playing the 1908 Model A I knew we had found what we were looking for. It had a soul like no other. The committee members got goose bumps and tears formed in their eyes. This piano was going to have a home in Westport, CT. I have been playing and trying out Steinways since I was twelve years old. This makes the top three I have ever played! A beautiful instrument rebuilt with such care. I cannot wait for it to move into our new Santaury this December. Thank you, Sara! You and your entire team, of which I enjoyed meeting and talking with, have outdone themselves with this instrument.
03/23/2018
Before buying a piano, make sure you visit Faust. Very quickly, they will assess your needs and recommend the piano of your dreams. And this is real. I am a living proof of that. I bought two pianos from them, an upright and a grand. I even bought a house to put the grand. Both pianos are performing amazingly. Finally, do not believe that all pianos are the same. It's simply not true. You need to find the right piano for you. The piano of your dreams will bring you so much joy. Good luck. Marc from New Haven CT
03/22/2018 , CT
Incredible experience with Erica in choosing our new piano at Faust Harrison Pianos! Her knowledge of the pianos was impressive and she masterfully helped us to choose the perfect piano for our home.
03/22/2018 , MO
Best pianos, super interesting salesman, warm atmosphere and best selection in the city.
Im very mch looking forward to come back and get the piano from that store. unfortunately I moved out from NY but Im gonna do best I can to come back.
03/22/2018 , NY
Just had my new Yamaha GC2 delivered. I must say that Faust Harrison Pianos in White Plains did a great job from beginning to end. My purchase was not the easiest to complete considering the baby grand had to be carried up 5 flights of stairs and the old piano had to be carried down 5 flights. Everyone was delightful and very pleasant to work with. Dean on the sales floor and Chris who did the financing and setting up of the delivery were both knowledgeable and on top of every aspect of my purchase. Faust Harrison is very fortunate to have these guys working on their team. Also, Faust Harrison recommended a Safeway Piano Moving who was the best piano movers I have seen yet. I have moved several times and these piano movers are definitely specialists in piano moving. Jeff and his team worked hard and efficiently and moving forward don't think I would use anyone but them. All in all from beginning to end dealing with Faust Harrison was a pleasure and they have a wonderful showroom of pianos for you to try out carrying many different brands, new and used, different sizes. There is something for everyone there if you are in the piano market.
03/22/2018 , CA
When my mother passed away, we were faced with the daunting task (among others) of selling her piano which was in New York, while we are in California. We hired an appraiser who told us the bad news that the piano had been neglected for years and was probably only sellable to a dealer who could restore it to playable condition. After searching the web and asking around, Faust Harrison came up as the most reputable dealer in the area. I worked primarily with Josh Faust. Despite the challenge of being on opposite sides of the country, he made the process go smoothly and painlessly. Within days, they sent a professional team of movers to pick up the piano from my mother's apartment, and paid a fair price. Highly recommended.
03/22/2018 , NJ
The rebuilt Steinway A is unbelievable! When I practice, I'm surrounded by the most glorious sound. The action is dead even and incredibly responsive. When my piano tuner came for the post-sale tuning, he said he could always tell your work. Not only is the mechanism flawless when the piano arrives, but years down the road it's still perfect. And the cabinet is a work of art: every edge, every corner sharp and complete, with a glowing finish. No one focuses on detail the way you do. No one bothers anymore. You are truly unique--and I'm a happy beneficiary of your dedication. The instrument is superb. Thank you!!!!
03/22/2018 , CT
Wonderful experience buying our first piano. Steve was knowledgeable, patient and very informative. He knew his pianos. I would highly recommend coming here whether you are an experienced pianist or a beginner.
03/22/2018 , RI
Buying my Clavinova from Erica was a pleasure. She is highly knowledgeable, engaging, and attentive. Her enthusiasm is contagious and I can hardly wait to receive my new instrument!
03/22/2018 , NY
Very helpful every step of the way, made it easy to fall in love with my beautiful piano. Everyone was kind and accommodating, especially Dmitri. They got the piano to me in two days - I couldn't believe it! The movers were wonderful, careful and very professional. They sent a nice follow up email also. I love my Yamaha NU1 hybrid piano!!! If you are buying a piano don't go anywhere else.
03/22/2018 , NY
I recently went into Faust Harrison seeking a hybrid piano. During my second visit, I realized that while I loved many features of the AvantGrand N2, I missed the sound of my acoustic piano. Dmitri, the sales assistant, was able to help me find an instrument that captured the beauty of an acoustic with the versatility of a high-level digital instrument. My new Yamaha U1 SH - a "silent piano" - arrived last Saturday, and I am just delighted with it. Faust Harrison has a tremendous selection of wonderful instruments. Their sales team is committed to providing the time and information you need to make an informed decision about an instrument that will be part of your life for decades to come.
03/22/2018
We have now bought two pianos from Dmitri Shelest. First a Yamaha upright a few years back. And then recently we went back to Dmitri to upgrade to a FH re-built Steinway Model M through Faust Harrison's trade-in plan. Dmitri made it a great experience. A perfect gentleman. His patient demeanor kept us from feeling pressured, such that we were able to genuinely trust the opinions he gave about the various models and units. In addition, his exceptional playing demonstrations gave us great insight into the characteristics of each piano.
03/22/2018
It was a pleasure buying a piano from Faust Harrison. Dean was so knowledgeable,courteous, personable, nice and with no pressure. He encouraged me to try as many pianos as I wanted, no rush. And when I finally had it down to two pianos, Paul, the head technician (very knowledgeable) helped me decide with his technical knowledge of the pianos, the company and his experience as a pianist. Altogether doing business with Faust Harrison Pianos couldn't have been better.
03/22/2018 , CA
The quality selection of instruments, combined with professional staff, is a paradigm for piano shops to emulate. Novice and professional pianists alike owe it to themselves to experience this candy-land of revered pianos.
03/22/2018 , NY
Excellent job.
Accurate.
Punctual.
Knowledgable.
Thank you.
03/21/2018
My first piano easily done! A brand new Yamaha student model perfect for a senior learning for the first time. Dean was wonderful.
03/21/2018
Easy and all good
03/21/2018
Very happy with this work!
Thanks!
03/21/2018 , NY
I initially worked with Dmitri Shelest on the purchase of a Yamaha Silent Piano for the orchestra pit for the Broadway production of Disney's Aladdin. He was so incredibly helpful that I decided to work with him again when it was time for me to replace my own personal piano. Several months ago I purchased a Yamaha U1SH upright piano with Silent feature and was assisted by Dmitri Shelest and Josh Faust. The process went as smoothly as could be, customer service was top notch every step of the way, and I'm very pleased with the price. I absolutely love my U1SH piano, which I now use as a MIDI controller in my home rig. I'll absolutely be returning to Faust Harrison when it's time to purchase another piano, and I'll always continue to recommend Faust Harrison to anyone in the market for a piano. Thank you again for everything!
03/21/2018 , NY
Our Faust Harrison rebuilt vintage 1900 Victorian Ebony Steinway B is truly superb!! Sara and her staff are amazing! I own a large NYC music studio and we already had many of the finest pianos from one of the oldest and most famous German builders including a 7' 7" Semi Concert Grand and a 6' 11" Grand. In my business I must be very critical of both the tone of the piano and the build quality to be sure the pianos perform to very high levels that are required in a studio. That is why in the past I have always purchased German pianos from the finest builders and they have always served my studios well. That said the Faust Harrison Rebuilt Steinway B is truly a work of art and this magnificent piano is on another level completely!! The full warm tone and harmonic complexity is staggeringly beautiful and yet there is detail and clear note articulation within the fullness. The responsiveness and dynamic range are truly wonderful with exquisite touch sensitivity and feel in the action. One of the most amazing things is the superb voicing of the piano where every note feels perfectly balance and weighted just right so that the individual notes blend into a seamless whole which is a very rare thing indeed. The final icing on the cake is the rich resonance and sustain that I have only heard when wood has aged and seasoned over many many years. This is what makes finding a properly rebuilt vintage piano so worth the effort over buying a new piano. With this Vintage Steinway the expert craftsmen at Faust Harrison have done an impeccable job on everything. When I was buying this piano I mainly talked to Sara about sound and playability being my main goal. Yet the beauty of the detail work and the quality of the Ebony finish are also exquisite. Faust Harrison has taken an old treasure and made it even more desirable through their careful, meticulous rebuilding and refinishing. Lastly the staff including Sara, Sam and Eva did a great job of taking care of me and all the details including the delivery. Everyone at Faust Harrison should be very proud of how perfectly they rebuild Vintage Steinways. They are truly fine builders and gifted artists in their own right, and are creating what may very well be the finest sounding and playing instruments. It has been proven to me that Faust Harrison Rebuilt Steinways really are better and I want to thank Sara and her staff for the wonderful piano.
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