faustharrisonpianos.com Reviews

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2,920 Verified Customer Reviews

2,920 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
2754
(94.3%)
4 Shopper Approved - Review Star
116
(4%)
3 Shopper Approved - Review Star
30
(1%)
2 Shopper Approved - Review Star
14
(0.5%)
1 Shopper Approved - Review Star
6
(0.2%)

Customer Service
4.8
5 Shopper Approved - Review Star
762
4 Shopper Approved - Review Star
35
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
11
SHOW DETAILS

5-star reviews
2,500+

5-star reviews

6 years collecting reviews
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N
Noi S.
12/21/2018 , NY

The staff as the CT store was very helpful. We had all the time we needed to make sure we're getting the piano we wanted. I highly recommend Faust Harrison for your next piano

Customer Service
5/5

L
Lana T.
12/18/2018 , NY

Kevin did an excellent job tuning my piano. He asked me if I had any questions about my piano.
He spent a lot of time tuning the piano and was very interested in making me happy with the sounds of my piano.
I felt very comfortable with his abilities in tuning my piano and felt after his tuning my piano sounded much better.
I will call him back in 6 months.
He was really very nice and smart. He understood my dissatisfaction and discussed some option for me.

Wonderful service!!!
Lana tomao

Customer Service
5/5

R
Roberta
12/18/2018

I appreciated Beau getting back to me about humidity issues and other piano care advice.


P
PH
12/18/2018 , NY

I am extremely impressed with Faust Harrison customer relations! Very soon after they learned that I had an issue with my piano, I received a call from Beau, their service manager, who assured me that he would have a technician out to my house the next day to have the issue resolved He was true to his word -within 24 hours, the matter was resolved... I highly recommend Faust Harrison-Beau to anyone owning a piano... Peter Haupt


D
Dr. H.
12/18/2018 , CT

The piano tuner, Bobby, was right on time. He was professional and did an excellent job. He answered the questions that I had and was courteous. A fine experience.


K
Kenneth H.
12/14/2018 , MN

Sara Faust and I have known each other since I bought my Steinway D 1908 from her in 1983. It was at that time she was just starting down the path of becoming the premier piano restorer in the US. Even then her technical knowledge of piano mechanics was formidable. Moreover it was clear she was at heart an artist who appreciated and sought out beautiful piano sound above all else. But she made it clear that without proper technical balance, maintenance, and restoration, the aesthetic that she sought in every instrument could never be achieved. Guided by that mantra, she has consistently over the years enhanced and refined her expertise letting it determine the path for each piano that comes into her business. Her business is not a factory but a real place where Art and great music rule and where anyone who loves beautiful music will find a kindred soul. Over the years it has been a pleasure to keep in touch and put others in touch with instruments from Faust-Harrison that will allow them to achieve and enjoy music making at the highest level at the piano. While living in Manhattan for twenty years it was always a joy to walk into Sara's showroom and discover another uniquely beautiful instrument and try out my latest recital program. That was always revelatory and inspiring. Since moving to Minneapolis permanently I always look forward to hearing gorgeous concert instruments around town and hear how they compare to the 'gold standard' found at Faust-Harrison. For anyone who has questions about pianos and how they help performers to achieve their potential as pianists, Sara is the 'go to' person. In a recent visit (December 2018) to the NYC Showroom, the pianos on display confirmed that the quality and variety of instruments remains intact. What a glorious afternoon of trying and comparing those pianos. I recommend this shop without reservation for honesty, knowledge of the business, and personal interaction when needing advice about pianos and for purchasing an instrument for personal use.

Customer Service
5/5

A
A.D.
12/12/2018 , NY

Excellent experience. Pleasant and professional gentleman.


E
ELB
12/12/2018 , NY

My husband reports that the tuner was very thoughtful in his recommendations for care and maintenance and temperature control. Also, the tuning took place promptly and was not overly long.


A
Anonymous Customer
12/12/2018 , NY

For having the piano tuned, the person was straightforward and honest, and seemed to be interested in doing a good job and educating us on the care of the piano.


F
Fernando P.
12/11/2018 , NY

I had an excellent experience at FaustHarrisonPianos. While looking to buy a digital piano Eric answered all my questions to my satisfaction and made me feel comfortable with the entire experience. They were knowledgeable and professional and made my piano purchase a pleasant experience. I would highly recommend.


J
JD
12/06/2018 , NJ

Excellent


A
AG
12/06/2018 , NY

Hugo was so good. I really hope he will be THE tuner for my piano always.


A
Anonymous Customer
12/06/2018

Wonderful company. I am very pleased with their care and attention to detail.


T
Tom H.
11/28/2018 , CT

My entire experience with Faust Harrison - from evaluating different pianos in the showroom, all the way through to delivery and tuning - could not have been better. Steve Salerno was a knowledgeable, pleasant and patient sales person, and Bobby Avey did a fine job tuning my piano after delivery - it sounded great after Bobby worked his magic. These guys are the best and I would not hesitate to recommend them to any one considering buying a piano.


F
Florisca
11/27/2018 , CT

Perfect!


C
Charles M.
11/24/2018 , CT

My purchasing experience at Faust Harrison Pianos was pleasurable and satisfying. I wanted to understand all my options, to hear what was possible, to understand the different characteristics of the best pianos, in order to be able to select the piano which would provide the beautiful, sweet, rich sounds which I was seeking. I was able to try pianos at three of the Faust Harrison showrooms which offer a magnificent selection of the best pianos in the world. Sara Faust guided my search, as she was sensitive to my preferences and contributed her deep and vast knowledge of pianos which enriched and broadened my understanding of pianos. I was delighted to find a wonderful, beautiful piano, which I treasure. Thank you, Sara, for your patience and your kind guidance.


T
Thom T.
11/23/2018 , NY

I wasn't there and didn't meet the specialist, but Beau emailed me about the lack of humidity in the room, and I have installed a humidifier.

Customer Service
5/5

A
Andrea
11/21/2018

Excellent Service! My piano arrived quickly and was packaged extremely well.


J
JFK
11/18/2018 , NY

Every time great tuning service & piano maintenance tips from Hugo.

Customer Service
5/5

J
JT
11/16/2018 , NY

Very good help when choosing the piano. Fast and professional delivery.

Merchant Response

faustharrisonpianos.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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