"Sara Faust and I have known each other since I bought my Steinway D 1908 from her in 1983. It was at that time she was just starting down the path of becoming the premier piano restorer in the US. Even then her technical knowledge of piano mechanics was formidable. Moreover it was clear she was at heart an artist who appreciated and sought out beautiful piano sound above all else. But she made it clear that without proper technical balance, maintenance, and restoration, the aesthetic that she sought in every instrument could never be achieved. Guided by that mantra, she has consistently over the years enhanced and refined her expertise letting it determine the path for each piano that comes into her business. Her business is not a factory but a real place where Art and great music rule and where anyone who loves beautiful music will find a kindred soul. Over the years it has been a pleasure to keep in touch and put others in touch with instruments from Faust-Harrison that will allow them to achieve and enjoy music making at the highest level at the piano. While living in Manhattan for twenty years it was always a joy to walk into Sara's showroom and discover another uniquely beautiful instrument and try out my latest recital program. That was always revelatory and inspiring. Since moving to Minneapolis permanently I always look forward to hearing gorgeous concert instruments around town and hear how they compare to the 'gold standard' found at Faust-Harrison. For anyone who has questions about pianos and how they help performers to achieve their potential as pianists, Sara is the 'go to' person. In a recent visit (December 2018) to the NYC Showroom, the pianos on display confirmed that the quality and variety of instruments remains intact. What a glorious afternoon of trying and comparing those pianos. I recommend this shop without reservation for honesty, knowledge of the business, and personal interaction when needing advice about pianos and for purchasing an instrument for personal use."