2,511 Verified Customer Reviews
2,511 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
About this Company
3 days ago
Jeff was incredibly helpful and patient in my decision-making towards the Clavinova P725.
I love my piano and I'm so glad I bought it from your store. Thank you for everything.
4 days ago , VA
Hello
1- please be kind enough to mail books or any manual
That you have.
2- Sam said he would send someone local to tune the piano
I am very pleased to do business with your company
Sam has been very professional.
Thanks a gain
Sam Raminpour
4 days ago
Good
1 week ago , CA
Great experience and Jeff was extremely knowledgeable and kind in helping us find our first piano.
1 week ago , CT
Working with Peter was a great experience. He was knowledgeable and helpful and able to answer any questions. He was also very patient as a spent a few hours playing various grands!!! What a fantastic shopping experience I had and having a blast with my new GC2!!
1 week ago , NY
Faust Harrison worked hard to find me a piano within my budget, were responsive to questions and organised fast delivery.
1 week ago , NY
Overall we had a very positive experience and we'd highly recommend Faust Harrison Pianos. We were assisted by Peter Creighton who was very personable and quite knowledgeable about the various Yamaha Clavinova digital pianos... He was able to explain the various features on each model without making us feel any pressure to buy. We ended up getting The CLP 745 which we are really enjoying. It looks great but more importantly, it sounds and feels amazing...Thanks Peter!
1 week ago , NY
Great service
2 weeks ago , CA
Excellent service for the brand new Bösendorfer piano - professional, prompt, friendly and knowledgeable. A great experience. Highly recommended!
2 weeks ago , CT
The gentleman was diligent and he did improve the problems I had. He show me how my keys didn't go down low enough, adding to my problems and suggested an in home regulation, and I asked him to let you know. A day or two later, the double note sound was back and in additional keys as well. It sounds as though this is a function of the items he discussed with me. I need to know more about the in house regulating process and the cost estimate. I would appreciate a call to discuss it. (203-459-4916)
I do not believe the technician did anything wrong. I believe it is due to the problems he felt would be addressed with the regulation. Thank you. Elizabeth Reilly
4 weeks ago , CA
Overall, a great experience!
02/16/2023 , NY
I made an appointment for tuning five weeks in advance, and the tuner arrived on time that day, and tuned the piano very seriously. Nice guy!
02/16/2023
Tuner asked me how I wanted my piano tuned. I didn't know. Wish I had told him I wanted a mellower sound. It's a bit too bright for me.
02/12/2023 , CA
A wonderful experience. Michael (the sales manager) was personable and knowledgeable, offered helpful suggestions, and was very responsive. We are quite happy with our piano purchase and would gladly give a recommendation.
02/10/2023
Excellent service.
Sam is a professional who helped me purchase my first piano with ease and confidence.
He was always patient and gave me his time when I called after the delivery with many questions.
I would recommend anyone to visit the showroom and fall in love with the best pianos on Long Island.
02/09/2023 , NY
Faust Harrison has been a pleasure to work with since we bought our instrument from them more than a decade ago. Hyogo's service is consistently impeccable!
02/09/2023 , NY
I've been very happy with Faust Harrison Pianos. Sam Varon, the Sales Manager of the Melville New York location where I made my purchase, is very knowledgeable and personable. Customer service is top notch. Michelle Cantalupo, the Service Coordinator, is very professional and friendly and my piano technician Ben Cross, does a fantastic job tuning and taking care of my piano. My overall experience has been very positive.
02/09/2023 , NY
The pricing on the service has rapidly increased nearly 45% in less than a year.
I believe this unfortunately to be unreasonable.
02/09/2023 , NY
Excellent. We have had bought two wonderful pianos from Faust Harrison over the years, and Hugo is an excellent technician.
02/09/2023 , NY
fantastic!
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