"Richard, my salesman, was great. I'd been popping in a few times a year for the past 3 years or so as my ancient baby grand piano continued to deteriorate. I would play the pianos for a while and 'think about it'. No pressure and lot's of patience on his part. I finally decided on the Yamaha CLP665GP WH. As part of my purchase agreement, it was agreed that my old piano, now beyond repair, would be removed. This helped quite a bit.
On delivery day, I found at the last minute that a Certificate of Insurance was required from the movers. The truck was loaded and on it's way. Big thanks to everyone at the NY Faust Harrison Store and the moving company to get the C of I to me in a hurry and in time for me to be able to accept the delivery (with 5 minutes to spare. Their attention to this level of customer service was much appreciated.
PS I love the piano!"