faustharrisonpianos.com Reviews

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2,693 Verified Customer Reviews

2,693 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
2544
(94.5%)
4 Shopper Approved - Review Star
106
(3.9%)
3 Shopper Approved - Review Star
27
(1%)
2 Shopper Approved - Review Star
12
(0.4%)
1 Shopper Approved - Review Star
4
(0.1%)

Customer Service
4.8
5 Shopper Approved - Review Star
685
4 Shopper Approved - Review Star
34
3 Shopper Approved - Review Star
12
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
11
SHOW DETAILS

5-star reviews
2,500+

5-star reviews

5 years collecting reviews
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E
EF
6 days ago

Very kind. Knowledgeable and very helpful. Not pushy.
Easy great experience...


M
Michael C.
6 days ago , CA

The delivery of the Yamaha CFX and follow-up has been incredible. Todd is amazing. Michael


A
Adam T.
6 days ago , NY

Came in a few weeks prior to ordering to 'test drive' a few different models of electric pianos. I left well informed on the different models that would meet our needs. CVP-809 and NU1X were perfect choices and are currently getting a ton of use at school this year. Thanks!


A
Anonymous Customer
6 days ago

The tuning went great. Absolutely no issues. On time and done within expected time.

Customer Service
5/5

T
TL
1 week ago , CA

Scheduling was easy and the technician arrived on time. We had Joey the piano technician came for first tuning. He did absolutely amazing. Hours of hard work and piano sounds like a dream. Cannot be more happy!

Customer Service
5/5

P
Phil L.
1 week ago

Very responsive, easy to work with.


M
Marcela
1 week ago , NJ

The person who came and tuned was so king, subject matter expert and meticulous about the work. feels great to know the piano is always in good hands.

Customer Service
5/5

T
Tony T.
1 week ago , DE

Faust Harrison Pianos is simply the best! I have been doing business with them for more than 30 years and have been thrilled with all of my piano purchases, which have included two 9-footers, two 7-footers, and two 6-footers. I have also been honored to guide friends and colleagues in their piano selections at Faust Harrison. Their spectacular showrooms are my happy place.


A
Anonymous Customer
2 weeks ago

Hugo is an excellent technician and always exudes the utmost professionalism.


L
LK
2 weeks ago

I am a longtime customer of Faust services, and they have never failed to give satisfaction.

Customer Service
5/5

N
Nathaniel L.
2 weeks ago

All good.

Customer Service
5/5

S
Scott P.
2 weeks ago , NJ

The tuner was professional and forthcoming with advice and helpful information.


T
Terri P.
2 weeks ago , CT

My piano buying experience at Faust Harrison was top notch. As it turns out, I purchased my previous pianos at Faust Harrison in the 80s--first a used console, then a new console. Earlier in 2023, I traded in my Kimball console for a Yamaha baby grand. I probably tried 20 or so pianos in the showroom before settling on my Yamaha. Peter made the process smooth and easy, from original selection, to delivery, to initial tuning. I highly recommend Faust Harrison Pianos.


M
Melinda
2 weeks ago , CA

Eric was very knowledgeable as well as efficient, kind and respectful. He did a great job.

Customer Service
5/5

H
Heather B.
2 weeks ago , CA

What a great company! Fast response, speedy tuning. The tuning was reasonable priced and the service tech was very knowledgeable and professional. He was on time and took his time to ensure my piano was properly tuned to perfection. Great service! I will definitely be using them from her on out.


S
SN
2 weeks ago

Eric was very courteous, knowledge, and professional in tuning my piano


I
IHH
2 weeks ago , CT

As usual, the piano tuner was prompt, expert, and thorough -- absolutely professional in every regard. I expect no less from Faust Harrison.

Customer Service
5/5

J
JR
2 weeks ago , CT

Great job! Thank you!


E
ER
2 weeks ago , CT

Danny is one of the best technicians I have experienced. This is my third Baldwin grand and the most problematic I have owned. Other technicians have tuned this one and it goes out of tune within a month or so. It's still solid after Danny's work and he fully explains facts about the workings and resulting ramifications. He is an asset. Keep him! Many thanks, Elizabeth Reilly


T
Tony
3 weeks ago , NY

Always fast communication and simple to make reservations

Customer Service
5/5

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