Since I live a distance from the shop, I dealt over the phone. I decided by watching the online Yamaha videos which piano I wanted, then called the store. The salesman was courteous, friendly and great to speak with. Purchase and delivery set-up were quick and easy. The gentlemen delivering the new piano and taking away my old spinet were prompt, friendly and very careful of my wood floors. Overall, I am totally pleased and would happily recommend Faust Harrison Pianos to anyone. Best of all - I LOVE MY NEW PIANO.