FactoryPure is an online retailer specializing in generators, power equipment, and more.  We are authorized dealers of all products we sell.  Free shipping and friendly customer service is standard at FactoryPure!

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2,408 Verified Customer Reviews

2,408 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
2369
(98.4%)
4 Shopper Approved - Review Star
35
(1.5%)
3 Shopper Approved - Review Star
0
(0%)
2 Shopper Approved - Review Star
1
(0%)
1 Shopper Approved - Review Star
3
(0.1%)

Customer Service
5.0
5 Shopper Approved - Review Star
1727
4 Shopper Approved - Review Star
27
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
2,250+

5-star reviews

6 years collecting reviews

About this Company

FactoryPure is an online retailer specializing in generators, power equipment, and more.  We are authorized dealers of all products we sell.  Free shipping and friendly customer service is standard at FactoryPure!

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W
william K.
09/19/2021 , CA

The bike we purchased is awesome runs great with plenty of power. Everything came on time as promised no complaints i would definitely order from them again. simple and easy.

Customer Service
4/5

R
Rob D.
09/17/2021

Great price and as advertised product.
Quick shipment and delivered right to door.
Would highly recommend.

Customer Service
5/5

S
sfitchette
09/17/2021 , TX

Very happy with my purchase. Generator works great, and I was surprised how quickly it was shipped.

Customer Service
5/5

K
kevin J.
09/16/2021 , OK

excellent communication excellent service and price was as good our better than most other places
the delivery was just like they said no waiting

Customer Service
5/5

V
Vincent D.
09/16/2021 , FL

My order went smoothly.the person taking my order was very nice. took all the information for my credit card. and the sale was completed. Good service .Recommend this company for all to Heed.

Customer Service
5/5

B
Brad
09/15/2021 , MI

This business was extremely helpful and took time to assist me to the maximum satisfaction level. I ordered a generator from them and I think it was shipped in about two hours from Texas to Michigan. Ordered on Friday and it arrived in Michigan on Monday Awesome Awesome service from these guys. Will definitely shop here again should the need arise.

Customer Service
5/5

D
Debbie
09/15/2021 , PA

Very satisfied with our order and the product.


T
Trey
09/15/2021

I found these guys on line gave them a call and asked a few questions, they were very helpful and told me the exact size generator I would need for the size of house , saved me some money , the purchase went very well and I received my generator in a weeks time , it was pretty easy to put together, I followed instructions and fired it up , runs and sounds great , they sent me an email checking on me and the generator, this is top of the class company, I highly recommend them

Customer Service
5/5

R
Rick
09/15/2021 , MO

I ordered a onan inverter (generator) on Tuesday evening and the generator was delivered to me on Thursday afternoon that's about 1000 miles away. That's what you call service. Then they called me to be sure I received it and that everything was OK. Talk about great service. I would highly recommend this company to all.


H
HMR
09/15/2021 , MI

Excellent service
Very professional and courteous
Thank you

Customer Service
5/5

D
Donna F.
09/15/2021 , CA

Received the scooter in record time. Then they took the time to follow up with me. Assured me that they would always be available if I ever have any questions. Extremely satisfied with the entire process!

Customer Service
5/5

J
Joe
09/15/2021 , MA

Great experience, had a small problem that was my fault and they answered to it immediately. Fast shipment, Thank you.

Customer Service
5/5

D
Doyle W.
09/15/2021 , KY

Customer service was very helpful in answering all my questions, I wasn't kept on hold for any length of time and they were friendly. U-Tube videos also helpful to me, I feel I made the right decision going with this company.

Customer Service
5/5

J
Jayden
09/15/2021 , UT

amazing service

Customer Service
5/5

E
Evan
09/14/2021 , ME

The website provided all the information I needed to purchase the correct wood stove. There were plenty of pictures, specifications and other details to ensure what I was about to order was indeed what I required. The shipping service was convenient, as the product was dropped off in a safe location, and I apparently did not need to be home to get it delivered.

Customer Service
5/5

F
Factory P.
09/14/2021 , FL

I ordered the generator for my husband and it was a very quick delivery. We got it within 4 business days and in perfect condition. I was a little skeptical at first with this company but that diminished very quickly. They are very professional and we will order from them again. If you need anything from Factory Pure, Eugene and his brother will take good care of you !!! Thank you again
Vicki L Mayer


E
Eid
09/14/2021 , NY

I received my generator and my order was great. The customer Service was also they great! They answer back very fast and helped me out.

Customer Service
5/5

C
Charles W.
09/14/2021 , MS

Very easy to place and order. I got updates on the order when it was coming. Come in the day said it would. Delivery driver did a good getting to me.


L
Linda M.
09/14/2021 , NH

I had a 5 * experience!!

Customer Service
5/5

R
Rob &.
09/14/2021 , MN

We are so happy with the generator we purchased. It was so easy to do the financing and the prompt delivery was amazing and greatly appreciated!


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