FactoryPure is an online retailer specializing in generators, power equipment, and more.  We are authorized dealers of all products we sell.  Free shipping and friendly customer service is standard at FactoryPure!

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2,390 Verified Customer Reviews

2,390 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
2352
(98.4%)
4 Shopper Approved - Review Star
34
(1.4%)
3 Shopper Approved - Review Star
0
(0%)
2 Shopper Approved - Review Star
1
(0%)
1 Shopper Approved - Review Star
3
(0.1%)

Customer Service
5.0
5 Shopper Approved - Review Star
1712
4 Shopper Approved - Review Star
27
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
2,250+

5-star reviews

6 years collecting reviews

About this Company

FactoryPure is an online retailer specializing in generators, power equipment, and more.  We are authorized dealers of all products we sell.  Free shipping and friendly customer service is standard at FactoryPure!

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T
Troy
1 day ago , AZ

I bought a home backup generator with pad. Received it within 2 weeks, in perfect condition. It was packaged well. I am very satisfied with factorypure.


M
Michelle
1 day ago , NM

I purchased a wood burning stove insert to put into my old fireplace. My local chimney service company helped me shop for an insert and helped me install it. They approved my Factory Pure insert choice. It got delivered to my house in a timely manner. It was very heavy though. Thankfully I had some friends around to help move it. It works great! It is much more efficient than my old open-faced fireplace and does a great job heating my house in a short amount of time. I watched my indoor thermometer increase in temperature in a short amount of time. It also requires much less wood than my previous situation with so much more heat. The blower does not use too much electricity for my off-grid power system. I am recommending this company to my friend who also lives off-grid and needs a wood burning stove upgrade.

Customer Service
5/5

J
John
3 days ago , MO

Purchase was easy, delivery was good & the scooter was easy to get ready to use.

Customer Service
5/5

J
Joseph
4 days ago , FL

Buy with confidence Factory pure is an excellent company, item was sent super fast and I'm happy!!

Customer Service
5/5

M
Michael W.
4 days ago , TX

Everything worked out awesome. The price and the quality of the unit was great. The first test of the box was flawless. Easy to install, just make sure the main breaker is off before install. Not just on the CB panel but the other one before that panel. If you don't have one have the electric company pull the meter for you. Safety first. Hope this helps someone.

Customer Service
5/5

R
Ron
4 days ago , CA

I had questions about setting up auger speed and fan speed. The area of the house and overall size we had to slow the speeds down to make the temperature stay in the range that we needed. Questions were answered and we did what we needed to do to cure the problem all is well. Thank you.

Customer Service
5/5

D
Don W.
4 days ago

I'm glad I landed on their website, nothing less than 5 stars from us

Customer Service
5/5

S
Scott B.
6 days ago , CA

Factory Pure shipped my generator promptly and I received it exactly as described. I bought factory refurbished and it was packaged perfectly. No regrets. I'll definitely look to them in the future for anything they sell.


D
Donald B.
1 week ago , MA

Great company Generator came in a timely manner In excellent condition

Customer Service
5/5

B
BOB
1 week ago , CA

MY SUPER HANDY ELECTRIC SCOOTER WORKS GREAT! NO COMPLAINTS AT ALL. IT'S LIGHTWEIGHT, FOLDS UP EASILY, INCLINES ARE NO PROBLEM AND THE PRICE IS RIGHT. THE SCOOTER MET ALL MY EXPECTATIONS. THE REPRESENTATIVE WAS PROFESSIONAL, COURTEOUS AND HELPFUL. I ENJOYED THE SCOOTER SO MUCH THAT I RECOMMENDED THE SCOOTER TO MY BROTHER AND ANOTHER FRIEND. MY BROTHER BOUGHT TWO AND MY FRIEND BOUGHT ONE , ALL THREE FROM FACTORPURE. WE'RE USING THEM ON A CRUISE TO ALASKA. IF YOU'RE LOOKING FOR A SCOOTER, THIS IS THE ONE TO GET.

Customer Service
5/5

S
S J.
1 week ago , CA

Excellent prices, service and follow-up about the order.
A fresh breath of air!
Will always order from them!


J
Jerry
1 week ago , CA

The generator arrived in good condition and in a timely manner and they let me know when to expect it. Good experience.


B
Bill
1 week ago , OR

I'm a cynic and skeptical by nature. I look at A LOT of companies before choosing this one. I liked that the website indicated that the unit "SHIPS SAME DAY" however that is not entirely accurate. It should probably read, "leaves the warehouse" or "is loaded on truck" same day, since it looks like it sat for a few days after that per the tracking info. It took two weeks to get which I think is perfectly acceptable to ship something like this. The shipping company was suppose to "call for appointment" which they did not do. Fortunately I was able to be home. The shipper sent GPS tracking info you can follow to your house, which was great for timing. I love that I was contacted by FactroyPure after I received it to make sure I was happy with it. I am pleased with the generator and with this company. If I need another, I will order from them again. The price, value and ease of purchase was great. I have passed their info on to friends and coworkers.


T
Tim G.
1 week ago , OH

I got the HT-3000 and I must say it's awesome! Burns forever and keeps the house super warm. They claim it burns 10 hours loaded up on low air flow and we have put half that in and it's still been warm with plenty of coals the next morning to get it back up and running. Very happy with it and it looks great as well! The factory missed a couple of small bricks that hold the side walls in place and factory pure was quick to get back to me about the issue and had them send out immediately. Very pleased with the customer service as well! All and all they did a great job start to finish! Highly recommend!

Customer Service
5/5

S
steve
1 week ago , CO

Product was as described and arrived promptly.

Will purchase again without hesitation


M
Mark S.
1 week ago , NY

The gentleman that I spoke to regarding my generator and its order were extremely professional and a pleasure to deal with

Customer Service
5/5

K
Karen M.
1 week ago , NM

I Truly Love Love my comfort bilt pellet stove!!! It's a set the temperature,fill with pellets and forget it .. I wake up and I have a warm house. This is so perfect for me !


Q
Quilts
1 week ago

I am so glad that I found this company. Many companies don't sell the similar model we use for many years. We don't want to use different model of hot press steam. I am so glad that this company still has that model. The ordering online and shipping is great. Will use their business again if we need a new hot press stream in the future.

Customer Service
5/5

S
Scott B.
1 week ago , GA

I ordered and paid for the generator online. The price was better than I had found in my area and shipping included. I was well satisfied will the product and delivery.

Customer Service
5/5

A
Anonymous Customer
1 week ago , ON

I can not rate the product yet , as I have not installed it yet . What I can speak about is the GREAT SERVICE and communication from FactoryPure , keeping me informed how my order was proceeding ...Thankyou 5 STARS

Customer Service
5/5

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