factorydirecthardware.com Reviews

About this Company

Factory Direct Savings on Home Improvement products with FREE shipping offers on Door Knobs, Locks, Handlesets, Faucets, Bathroom Hardware, Medicine Cabinets and much more

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7,541 Verified Customer Reviews

7,541 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
6072
(80.5%)
4 Shopper Approved - Review Star
1094
(14.5%)
3 Shopper Approved - Review Star
277
(3.7%)
2 Shopper Approved - Review Star
42
(0.6%)
1 Shopper Approved - Review Star
56
(0.7%)

Product Satisfaction
4.7
5 Shopper Approved - Review Star
2176
4 Shopper Approved - Review Star
264
3 Shopper Approved - Review Star
90
2 Shopper Approved - Review Star
20
1 Shopper Approved - Review Star
67
Customer Service
4.3
5 Shopper Approved - Review Star
387
4 Shopper Approved - Review Star
61
3 Shopper Approved - Review Star
31
2 Shopper Approved - Review Star
17
1 Shopper Approved - Review Star
49
SHOW DETAILS

5-star reviews
6,000+

5-star reviews

7 years collecting reviews
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T
Shopper Approved - Verified Customer teresa V.
04/08/2018

Easy!


T
Shopper Approved - Verified Customer teresa V.
04/08/2018

Easy!


G
Shopper Approved - Verified Customer Galynn C.
04/08/2018

This site is wonderful. So easy to shop and find exactly what you're looking for!


D
Shopper Approved - Verified Customer Dan S.
04/05/2018 , KS

Easy website to navigate, excellent quality and great value. Part arrived earlier than anticipated, fit and performed like the original.

Product Satisfaction
5/5
Price
5/5
LCN 1460-3077 Non-Handed Regular Arm for 1460 Door Closers
LCN 1460-3077 Non-Handed Regular Arm for 1460 Door Closers
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04/05/2018

#3077 door closer link assembly.

Wind had caught door and broke closer link arm. I ordered on line. Part arrived and installed. Fit just like the original and performs just as good. Very satisfied.


A
Shopper Approved - Verified Customer Anonymous Customer
04/04/2018

I was disappointed by the hidden "minimum order fee." This needs to be disclosed on the product page. There is no way for me to know which items or quantities in my order resulted in the minimum order fee.


C
Shopper Approved - Verified Customer Chris W.
04/04/2018

Very easy to order


K
Shopper Approved - Verified Customer Kandavanam T.
04/02/2018

Very quick and prompt.


M
Shopper Approved - Verified Customer Mark H.
03/29/2018

quick and easy


C
Shopper Approved - Verified Customer chris
03/28/2018 , NY

Not terribly impressed with customer service. I had a question which went unanswered. Quite happy with product, shopping speed, and price.

Product Satisfaction
5/5
Price
5/5
Customer Service
2/5

J
Shopper Approved - Verified Customer JIM C.
03/28/2018

EASY SHOPPING


R
Shopper Approved - Verified Customer Richard
03/24/2018

very good experience, site has a very large, outstanding selection of products


E
Shopper Approved - Verified Customer ERNEST R.
03/24/2018

I am a previous customer. You have been prompt and accurate before. I expect the same excellent service.


R
Shopper Approved - Verified Customer Rodney H.
03/23/2018

Great price


H
Shopper Approved - Verified Customer Henry B.
03/22/2018

Easy to do business with


J
Shopper Approved - Verified Customer JH
03/21/2018 , MN

thx!

Product Satisfaction
5/5
Price
4/5
Maxgrade 400WAT Watson Dummy Door Knobset
Maxgrade 400WAT Watson Dummy Door Knobset
Read more reviews about this product

03/21/2018

Nice product, definitely recommended!

Maxgrade 100WAT Watson Passage Door Knobset
Maxgrade 100WAT Watson Passage Door Knobset
Read more reviews about this product

03/21/2018

Nice product, definitely recommended!

Maxgrade 200WAT Watson Privacy Door Knobset
Maxgrade 200WAT Watson Privacy Door Knobset
Read more reviews about this product

03/21/2018

Nice product, definitely recommended!


A
Shopper Approved - Verified Customer amalie P.
03/21/2018

dont know until order is received.


P
Shopper Approved - Verified Customer Peter K.
03/20/2018

Very clear website, and happy to see that you have re-keying options available!


L
Shopper Approved - Verified Customer Lawrence M.
03/19/2018

Selection was easy to make based on the content of the site.

Product Satisfaction
4/5
Price
4/5
Amerock BP19208 Functional 3 Inch Cabinet Pull Backplate
Amerock BP19208 Functional 3 Inch Cabinet Pull Backplate
Read more reviews about this product

03/19/2018

Product was right for job but to shinny.


S
Shopper Approved - Verified Customer Steve
03/19/2018

fast and easy


S
Shopper Approved - Verified Customer Susan G.
03/18/2018 , MD

Easy to maneuver website.

Product Satisfaction
4/5
Price
4/5
Customer Service
5/5
Delta RP31556- Overflow Plate and Screws
Delta RP31556- Overflow Plate and Screws
Read more reviews about this product

03/18/2018

This is what I ordered.


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