factorydirecthardware.com Reviews

About this Company

Factory Direct Savings on Home Improvement products with FREE shipping offers on Door Knobs, Locks, Handlesets, Faucets, Bathroom Hardware, Medicine Cabinets and much more

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7,542 Verified Customer Reviews

7,542 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
6073
(80.5%)
4 Shopper Approved - Review Star
1094
(14.5%)
3 Shopper Approved - Review Star
277
(3.7%)
2 Shopper Approved - Review Star
42
(0.6%)
1 Shopper Approved - Review Star
56
(0.7%)

Product Satisfaction
4.7
5 Shopper Approved - Review Star
2176
4 Shopper Approved - Review Star
264
3 Shopper Approved - Review Star
90
2 Shopper Approved - Review Star
20
1 Shopper Approved - Review Star
67
Customer Service
4.3
5 Shopper Approved - Review Star
387
4 Shopper Approved - Review Star
61
3 Shopper Approved - Review Star
31
2 Shopper Approved - Review Star
17
1 Shopper Approved - Review Star
49
SHOW DETAILS

5-star reviews
6,000+

5-star reviews

7 years collecting reviews
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L
Shopper Approved - Verified Customer Luis S.
01/08/2020

Just what I needed! Thanks


M
Shopper Approved - Verified Customer Mary W.
01/07/2020

Pat was very helpful placing my order.


G
Shopper Approved - Verified Customer gary B.
01/07/2020

mailing fee seems high but it was easy process to order


A
Shopper Approved - Verified Customer Alice H.
01/06/2020

Great selection of hardware. good place to shop.

Product Satisfaction
5/5
Price
5/5
Top Knobs Edwardian Pull 3 Inch Center to Center
Top Knobs Edwardian Pull 3 Inch Center to Center
Read more reviews about this product

01/06/2020

Very nice handle.


J
Shopper Approved - Verified Customer Jeffery M.
01/06/2020

SO FAR SO GOOD


L
Shopper Approved - Verified Customer Lew C.
01/06/2020

Good website, good product.


G
Shopper Approved - Verified Customer Gary D.
01/05/2020

Fit perfect, getting another one for another door.


D
Shopper Approved - Verified Customer Dan F.
01/05/2020

Easy website to navigate


A
Shopper Approved - Verified Customer Anonymous Customer
01/03/2020

All good, thank you.


J
Shopper Approved - Verified Customer John J.
01/03/2020

You had the item I needed


P
Shopper Approved - Verified Customer Paul S.
01/02/2020 , WA

Easy to order and fast shipping.

Product Satisfaction
5/5
Price
5/5

R
Shopper Approved - Verified Customer robert S.
01/02/2020

Mike in your order dept. was very knowledgeable and helpful


T
Shopper Approved - Verified Customer Thomas W.
01/02/2020

Excellent!


E
Shopper Approved - Verified Customer Elle C.
12/30/2019 , KY

Nice website!!

Product Satisfaction
5/5
Price
4/5

T
Shopper Approved - Verified Customer Terrance
12/28/2019

Easy, efficient ordering process. Excellent pricing, fast accurate delivery.

Product Satisfaction
5/5
Price
5/5

T
Shopper Approved - Verified Customer Tim V.
12/28/2019

Wrong quantities shipped, wrong finishes


J
Shopper Approved - Verified Customer Joe R.
12/27/2019

I’ve been trying to get in touch with someone for weeks now and it’s impossible to do so


R
Shopper Approved - Verified Customer Robert S.
12/25/2019

Overpriced and shipping was excessive for size of package.

Product Satisfaction
3/5
Price
3/5
Toto THU9207 Neorest 550 Remote Control
Toto THU9207 Neorest 550 Remote Control
Read more reviews about this product

12/25/2019

I find it was expensive and the shipping was a way too high for UPS.


K
Shopper Approved - Verified Customer Kyle M.
12/25/2019 , WI

Good Price. Fast shipping

Product Satisfaction
5/5
Price
5/5

M
Shopper Approved - Verified Customer Martin A.
12/23/2019

Great service and prices


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