expresspassport.com Reviews
342 Verified Customer Reviews
342 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
12/24/2020
I appreciate the easy instructions for a passport renewal. Thank you
12/14/2019
Initially had issues with the website, but customer service provided an alternate website to complete our order. Our representative was extremely patient and based on availability, recommended paying for a cheaper package. Shipped documents to company on Tuesday, received passport on Monday. Easy checklists and instructions. Expensive but saved us a 6 hour drive we were unable to make. Thank you.
12/04/2019 , TX
Great experience, easy to use and the process flowed just as they advertise. My passport is here in plenty of time w/o any drama or problems. I will definitely recommend to family and friends!
11/14/2019 , WA
Everything was as advertised. Excellent service. You get what you pay for. It was my first time getting a passport and I had little to no time for any errors or delays.
11/10/2019 , CA
very fast service. customer service not available on Sunday's so take that into account. super easy process.
11/02/2019
Always very fast service
10/30/2019 , PA
Excellent service. Very easy to use.
10/30/2019 , NY
Great service. My passport arrived exactly when they said it would!
10/23/2019
As advertised. Orderly, no hassles and on time
10/22/2019
Fantastic job from start to finish. Sincerely appreciate being able to quickly speak with live representatives when calling in with questions. Your staff was well informed, helpful and friendly. Great job! Sincerely appreciate your service!
10/04/2019 , NV
Expresspassport was able to get us a new passport for my son in less than 48 hours after we discovered it lost 3 days before our vacation-that is including a trip to a passport identification center which is required for passports under 16-marvellous!
10/02/2019 , PA
you offered a 10% discount if I replied to an email notice you sent me, so I clicked on the link to finish my application (as directed by your offer) and when I finally made my purchase, i was charged $5.00 MORE than what your total noted at check out. I told the customer service rep about the issue, she said she turned it over to some other department and I never heard another thing about it and was not reimbursed for the discount. IF that would not have happened you would have received 5 stars across the board. But I do not like or appreciate scam advertising.
10/02/2019 , NM
Expresspassport.com gave us the best service possible. The only suggestion that I would offer is that on Expresspassport's website, there should be an explanation that the Long Form Birth Certificate needs to be provided for a new passport application, as the US authorities won't accept the Short Form birth certificate.
We provided what we had, the Short Form Birth Certificate. The Long Form has a bit more information about the location of the birth. This delayed us for weeks, but the delay was actually from the Texas bureau in Austin that is responsible for Birth Certificates. If I would have known that Texas's idea of expedited service is shipping only, they still had a 1-2 month wait for the document, which forced us to cancel our overseas trip. I should have driven the 500 miles to Austin and picked it up same day. The good news is that Expresspassport waited the 6-weeks with us for the docs instead of closing the file. They did their part very expeditiously and professionally. I would recommend them to anyone.
09/25/2019 , TX
Absolutely perfect less than 7 days very helpful very informative on the process thank you very much!!
09/20/2019
Double the price of securing the renewed passport, but it's worth the money for as long as you follow the instructions carefully. Took nine (9) days from dropping the pg @. FedEx to receipt. Great job overall!
09/20/2019 , AZ
expresspassport delivered exactly what they promised - my passport in 7 days! They were professional and prompt in every detail. I would recommend them to anyone who needed a passport in a short amount of time. They were awesome.
09/19/2019 , FL
Worth every single penny.
09/04/2019
Great service
08/28/2019 , OR
This service was accurate, timely, very professional, came through faster than expected. The $$ was worth getting the documents on time for our trip.
08/21/2019 , MT
I was very happy and shocked we received the passport in 5 days from when I mailed the packet in. Highly recommended.
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