expresspassport.com Reviews

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342 Verified Customer Reviews

342 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
326
(95.3%)
4 Shopper Approved - Review Star
15
(4.4%)
3 Shopper Approved - Review Star
0
(0%)
2 Shopper Approved - Review Star
1
(0.3%)
1 Shopper Approved - Review Star
0
(0%)

Would Recommend
5.0
5 Shopper Approved - Review Star
327
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
324
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.9
5 Shopper Approved - Review Star
169
4 Shopper Approved - Review Star
4
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
250+

5-star reviews

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S
Stacey
12/24/2020

I appreciate the easy instructions for a passport renewal. Thank you

Would Recommend
5/5
Would Buy Again
5/5

A
AMAH
12/14/2019

Initially had issues with the website, but customer service provided an alternate website to complete our order. Our representative was extremely patient and based on availability, recommended paying for a cheaper package. Shipped documents to company on Tuesday, received passport on Monday. Easy checklists and instructions. Expensive but saved us a 6 hour drive we were unable to make. Thank you.

Would Recommend
5/5
Would Buy Again
3/5
Customer Service
5/5

B
BR W.
12/04/2019 , TX

Great experience, easy to use and the process flowed just as they advertise. My passport is here in plenty of time w/o any drama or problems. I will definitely recommend to family and friends!

Would Recommend
5/5
Would Buy Again
5/5

R
Ruben Pruneda
11/14/2019 , WA

Everything was as advertised. Excellent service. You get what you pay for. It was my first time getting a passport and I had little to no time for any errors or delays.

Would Recommend
5/5
Would Buy Again
5/5

E
Eilzabeth S.
11/10/2019 , CA

very fast service. customer service not available on Sunday's so take that into account. super easy process.

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

K
khadim R.
11/02/2019

Always very fast service

Would Recommend
5/5
Would Buy Again
5/5

J
J L.
10/30/2019 , PA

Excellent service. Very easy to use.

Would Recommend
5/5
Would Buy Again
5/5

M
Misty H.
10/30/2019 , NY

Great service. My passport arrived exactly when they said it would!

Would Recommend
5/5
Would Buy Again
5/5

G
GPillai
10/23/2019

As advertised. Orderly, no hassles and on time

Would Recommend
5/5
Would Buy Again
5/5

T
Theodore M.
10/22/2019

Fantastic job from start to finish. Sincerely appreciate being able to quickly speak with live representatives when calling in with questions. Your staff was well informed, helpful and friendly. Great job! Sincerely appreciate your service!

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

J
Jennifer P.
10/04/2019 , NV

Expresspassport was able to get us a new passport for my son in less than 48 hours after we discovered it lost 3 days before our vacation-that is including a trip to a passport identification center which is required for passports under 16-marvellous!

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

T
Troy B.
10/02/2019 , PA

you offered a 10% discount if I replied to an email notice you sent me, so I clicked on the link to finish my application (as directed by your offer) and when I finally made my purchase, i was charged $5.00 MORE than what your total noted at check out. I told the customer service rep about the issue, she said she turned it over to some other department and I never heard another thing about it and was not reimbursed for the discount. IF that would not have happened you would have received 5 stars across the board. But I do not like or appreciate scam advertising.

Would Recommend
4/5
Would Buy Again
4/5
Customer Service
1/5

A
Alma R.
10/02/2019 , NM

Expresspassport.com gave us the best service possible. The only suggestion that I would offer is that on Expresspassport's website, there should be an explanation that the Long Form Birth Certificate needs to be provided for a new passport application, as the US authorities won't accept the Short Form birth certificate.
We provided what we had, the Short Form Birth Certificate. The Long Form has a bit more information about the location of the birth. This delayed us for weeks, but the delay was actually from the Texas bureau in Austin that is responsible for Birth Certificates. If I would have known that Texas's idea of expedited service is shipping only, they still had a 1-2 month wait for the document, which forced us to cancel our overseas trip. I should have driven the 500 miles to Austin and picked it up same day. The good news is that Expresspassport waited the 6-weeks with us for the docs instead of closing the file. They did their part very expeditiously and professionally. I would recommend them to anyone.

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

A
Alvis S.
09/25/2019 , TX

Absolutely perfect less than 7 days very helpful very informative on the process thank you very much!!

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

N
Noel G.
09/20/2019

Double the price of securing the renewed passport, but it's worth the money for as long as you follow the instructions carefully. Took nine (9) days from dropping the pg @. FedEx to receipt. Great job overall!

Would Recommend
5/5
Would Buy Again
5/5

R
Rebecca A.
09/20/2019 , AZ

expresspassport delivered exactly what they promised - my passport in 7 days! They were professional and prompt in every detail. I would recommend them to anyone who needed a passport in a short amount of time. They were awesome.

Would Recommend
5/5
Would Buy Again
5/5

J
Juan O.
09/19/2019 , FL

Worth every single penny.

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

B
Booker K.
09/04/2019

Great service

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

V
Vincent R.
08/28/2019 , OR

This service was accurate, timely, very professional, came through faster than expected. The $$ was worth getting the documents on time for our trip.

Would Recommend
5/5
Would Buy Again
5/5
Customer Service
5/5

S
Stanley R.
08/21/2019 , MT

I was very happy and shocked we received the passport in 5 days from when I mailed the packet in. Highly recommended.

Would Recommend
5/5
Would Buy Again
5/5

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