excaliburinsurance.ca Reviews
771 Verified Customer Reviews
771 Customer Ratings and Reviews
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4.9
Overall Star
Rating
5-star reviews
10/05/2023 , ON
I'm new to canada so need insurance for everything. I came across Excalibur on google. They quoted my AR insurance but didn't win. However, the knowledge, understanding and expertise were so good, I got them involved in my latest needs. Simply excellent service.
10/04/2023 , ON
Dylan Shervill was very helpful to get me the right insurance for the right vehicle. Would defiantly recommend Excalibur Insurance to the rest of my family and friends!
09/26/2023 , ON
I've been using Excalibur for home and auto insurance for a few years and their service and pricing is excellent. When I changed my insurer they reduced my costs substantially and I got better coverage than before. Also, I recently moved to a new build condominium and Stacey was so helpful during the process of moving my insurance several times due to delays. She was on top of everything, followed up regularly to see if any changes, responded quickly when my lawyer needed proof of insurance in order to close on my sale - she was right there to help. So fast and efficient. I couldn't say enough good things about the excellent service I have received. Well done and thank you Excalibur, Stacey and the team!
09/26/2023 , ON
I choose Excalibur because Lane made contact with us, followed up, and assisted with all my questions, helped us make a decision and did it in an amazing time frame. I was very impressed with the overall service and would recommend.
09/14/2023 , ON
Josh is knowledgeable and very responsive.
09/13/2023
Lane Ferguson was excellent. His communication was exactly what one would hope for - clear and concise with all of the necessary details; truly a pleasure to work with.
08/24/2023
Lane was a great sales rep and provided all the information needed to make a decision and the quote was competitive!
08/17/2023 , ON
Broker Lane Ferguson was great! Answered all my questions/concerns and did so in a timely fashion. My experience was very pleasant.
08/15/2023 , ON
Lane Ferguson was a great help finding a worthwhile insurance company, definitely recommend. A huge thank you to him and his company!
08/15/2023 , ON
The agent I dealt with was very polite and helpful. Calls and emails were responded to reasonably soon, and answers to questions asked were clear and easy to follow.
08/01/2023 , ON
Great! I had a great understanding of everything that I needed to do, explained very clearly, thoroughly and answered all my questions!
07/25/2023 , ON
I had the pleasure of working with Dylan Shervill to acquire coverage. He was courteous and helpful throughout, and made the entire process very easy!
07/14/2023 , ON
had to file a claim, my Excalibur agent was very helpful and made the whole process easy to go through.
She stayed in touch to make sure the adjuster did their job to complete the claim in a timely fashion.
always felt like a valued customer through the process
thank for all you did
07/10/2023 , ON
Lane was awesome, super helpful, knowledgeable and very pleasant!
07/08/2023 , ON
Dylan was amazing and helped me with our insurance needs and timelines.
07/02/2023 , ON
Excellent experience! Dylan went above and beyond to ensure that my insurance needs were met within a very tight deadline. Much appreciated!
06/30/2023 , ON
Prompt and knowledgeable client service! We switched our rental insurance and car insurance and will be switching our home and cottage,boats and all vehicles as well. Lane has won our trust and business!
06/20/2023 , ON
Great deals and great staff, David did a good job on getting me a deal I needed
06/19/2023 , ON
Very frustrating experience. As my first year with them was concluding agent NEVER was able to speak to her !! Phone calls were never returned. My account was overcharged and this was never answered. I wrote as well with no answer. Costs increased from first year and answer was never givem to as why !. Generally the worst experience EVER !
06/12/2023 , ON
After 10 years being with your company a Stacy taking over for MAT leave completely unacceptable customer service e. She told me my insurance was going up to 175 and everyone's is around the same so will put reminder next year to Re Market. I was clear I'm not renewing July 3. She said ok will cancel as of today. I said not renewing and signing with someone else is not immediate the renewal is July 3. She says well you said your signing today I said because I'm not renewing. So incredibly rude. I told her another broker got me 132 and when I bring auto down to 124. She said good for you. Said send cancelation documents and hung up. Wow 10 years gets you that level of service. I will be Google reviewing and social media.
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