excaliburinsurance.ca Reviews

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684 Verified Customer Reviews

684 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
607
(88.7%)
4 Shopper Approved - Review Star
66
(9.6%)
3 Shopper Approved - Review Star
8
(1.2%)
2 Shopper Approved - Review Star
1
(0.1%)
1 Shopper Approved - Review Star
2
(0.3%)

Customer Service
4.9
5 Shopper Approved - Review Star
149
4 Shopper Approved - Review Star
5
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
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5-star reviews
500+

5-star reviews

6 years collecting reviews
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A
A K.
05/12/2023 , ON

Lane helped me find the best rate with my driving record and was very knowledgeable!

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

L
LK M.
05/08/2023 , ON

Fantastic customer service, quick, friendly and listened! thank you

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

B
Brian D.
05/01/2023 , ON

Have been totaly happy with Carol Bailey,s service since day 1 .
Would not consider changing unless she left the company.
Brian

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
3/5

I
Ithigashan
05/01/2023 , ON

Josh was great, from start to finish couldnt have asked for better service provided.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

O
Oma
05/01/2023 , ON

Lane was a very helpful and informative broker. I would recommend him to anyone who need insurance.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

D
Derek L.
04/25/2023 , ON

My Broker, Mr Lane Ferguson was fantastic. He reached out to me for a few days to let me know that he was available to speak with as soon as we both could find a time. Once we spoke, he found the best options available for me, his service was fast and exceptional. He was very courteous and made me feel like I mattered to be taken care of. I spoke to a few brokers over the past few days, and he was above and beyond what any of the other agents were. Thank you Lane, for your exceptional services.

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

T
Tc
04/21/2023 , ON

Lane was amazing help, provided as much information as possible, did his best to work around any and every obstacle and provided great service. Would definitely recommend others to inquire and use him!

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

D
Dave P.
04/19/2023 , ON

Amanda is amazing. Always has been. We were with her when she was with Desjardins. Her service has always been wonderful.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
3/5

B
B. M.
03/23/2023 , ON

Great and courteous customer service. My Agent, Dylan, was very attentive to my needs and what insurance was best for me that I needed.

From the time he answered the phone with his greeting and what a listener and on the ball too. Dylan seems to do everything by the book as one should when it comes to insurance. As it is all legal, everything must be correct on the Policy and Pink Slips.

I would truly recommend Dylan who is my Dedicated Agent and only he handles that one client. I liked this very much as you always speak to him and he only handles your needs. It's not like too many people are handling your file and that is where things go wrong and mistakes made.

B. MacDonald

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

E
Emily
03/22/2023 , ON

Coverage and rates were better than other companies. Lane was very prompt and knowledgeable. I'd recommend them to others and use them again.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

A
Ahmad J.
03/22/2023 , ON

I received a very professional service and deal, wow! Mr. Dylan helped me with the best options and my ideal policy in less than an hour. I would like to suggest Excaliburinsurance to all those who are looking for vehicle insurance.

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

A
Anna
03/20/2023 , ON

Very prompt , informative and courteous service

Broker
5/5
Informative
5/5
Time & Schedule
4/5
Expertise
5/5
Protected
4/5
Helpfulness
4/5

C
Connor
03/15/2023 , ON

Lane was very helpful and answered all my questions. Easy process

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
4/5

B
Brooklyn
03/14/2023 , ON

My broker got back to me quickly, was patient, and answered all my questions (had a lot because it is my first time setting up insurance).

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

M
MF
02/27/2023 , ON

Lane Ferguson is an excellent representative who provided me with valuable knowledge and helped me choose the best product for my needs. I highly recommend him.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

A
Anne G.
02/27/2023 , ON

Very helpful

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

A
Abe
02/24/2023 , ON

Amanda always goes above and beyond! Very thankful for her fast and efficient help at a moment's notice. All around very happy with the team and every experience I get to interact with them! Very appreciative of their help and support!

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

N
Neera R.
02/22/2023 , ON

Stacey has been helpful throughout to assist my queries and find me the best deal for my auto insurance

Customer Service
5/5
Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

T
Travis
02/17/2023 , ON

Lane was a great resource to help me get back on the road. I would recommend him to anyone looking for car insurance!

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

A
Anonymous Customer
02/16/2023

Dylan has yet again been very helpful and responsive to my changing needs. I now have both home and auto insurance with him. He is kind and responsive to all questions.

Broker
5/5
Informative
5/5
Time & Schedule
5/5
Expertise
5/5
Protected
5/5
Helpfulness
5/5

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