3 days ago , FL
My order was supposed to be here on Sept 21st. It is now September 28th and there is no sign of this shipment. it was ordered on Sept 9th. I have a practice in 3 days and have no uniforms to practice. What is the issue? I cannot get anyone to tell me why it is late or the status. This might be my last order with you.
Alleged shipping time and cost
6 days ago , ME
I just got my purple sweatshirt for my sons team name and last name on it. They missed spelt my sons team and it's telling me customized stuff is not refundable?? Well I hope they can fix it!!
Was told by a friend to check on this.
08/25/2022 , AZ
Worst customer service I've ever dealt with! There is NO customer service. You can't talk to an actual live person and the 'chat' feature doesn't work. I paid $8.99 in shipping and when I did finally get my items they were USED and absolutely DISGUSTING!
The white pants I ordered weren't white they were grassed stained and the buttons were scratched and the waist band looked like it had mold on it! Then they want you to pay a restocking fee and shipping to return the nasty used items they sent. You have got to be joking! If I don't get a response ASAP I'll be reporting this 'company' to the BBB!!! Order# 6431984.
I've seen the BS responses that the customer services leave on people negative reviews so I've included my order number above, and expect an actual response and resolution to the problem Epic Sports has created.
My apologies for this apparent error. We received your service ticket last night after hours and it appears we have not had a chance to review it yet.
We don’t sell used items, however occasionally during shipping packages will get damaged and can stain items, which most likely happened in this case.
Thank you for supplying helpful pictures with your service ticket. You have been credited for the closeout items.
We hope you have a winning season!
08/08/2022 , FL
This order was an Epic disaster. I have used Epic in the past for several orders with good success and was happy with the products. This order was a complete mess. I needed uniform pants as my son was asked to guest play for a team in an out of state tournament. We received notification of the uniform combos from the team which meant I needed to buy pants. I placed the order from Epic on July 5 and paid for three day shipping. At time of order, the shipping option I selected cost $27.59, but indicated that the items would be received by July 11th. I needed this option as we were leaving for the out of state tournament on July 13th. I received notification on July 13th that the items shipped but by this time it was too late. I had to place an order for some of the pants on Amazon the day before we left. I received the pants the next day at the location we were travelling to with no shipping cost. At that time, I tried to cancel the Epic order, but it indicated I could not do so. My order arrived from Epic on July 19th at 12:48pm, 5 days after I received notification that they shipped, even though I paid for 3 day shipping and even though the order shipped 8 days after I placed the order. As the pants were received after the tournament was over, we no longer needed them. I returned the pants. I received a refund on the pants I returned. I did not receive a refund on the $27.59 3 day shipping cost I paid for. And it cost me $14.95 to mail the pants back. Also, I was charged a $3.98 restocking fee for one of the pants. So, essentially it cost me $46.91 to order pants from Epic that by the time I arrived I no longer needed and no longer have. That's a lot of money to pay for nothing.
I chose this product as I had good luck with Epic in the past. I needed specific types of pants and color combinations. From past orders I knew Epic had a good selection and variety of uniform pants.
My apologies for the delay with USPS, despite our ability to ship your package a day early, we regret to hear you received it late.
You have been refunded the restocking fees and the expedited shipping cost.
For your future benefit, Customer Service can be reached at: Epic Sports Support Request,
We hope you have a winning season!
07/20/2022 , GA
Looking for baseball pants and needed them with a real quick delivery. Pants fit like a dream. Cost only $1.99. I could not ask for a better experience. Only wish I had ordered more!
Availability, cost and convenience.
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