"I had a rough experience at the end of last year and this year, and something major happened to my car with my other extended warranty. The compressor on my jeep has air suspension, and the other folks knew that but they didn't sell me the right warranty and my compressor went. So, I had to pay $2,200 instead of $100 or $200 I would have had to pay on the parts.
I had never heard of Endurance before, but I searched on the internet asking for the top extended warranty companies because sometimes, you're just throwing your money away for extended warranties. They came highly recommended and that's what made me chat with them. When I went online, I filled out requesting a quote and I put the information about my car. Within five minutes, the phone rings. And I knew who it was and I was preparing myself for a used car salesperson. But the rep, Steve, was very personable. We talked about a couple things and it was almost as if we knew each other. He was easy to talk to and to ask questions. I told him that I just need to process this because I'm burnt out, I've been abused, so I need to make sure.
Steve took the time to know and he sent me an example of what I would get because I got the top-of-the-line warranty. I told them I wanted bumper to bumper. Not that I'm rich, but price is not an issue this way. I live in a place with no public transportation, so I need my car. Steve took the time to go line by line. Then we got to the point where he called out the part that would have been covered. He gave me the opportunity to get off the phone, look through and compare, and make sure I felt comfortable with the purchase, which was helpful. And I didn't feel like I had to make the decision immediately without really doing some studies. Steve helped with just the way he presented himself.
One of the things I had read is that you don't get your warranty paperwork. Two weeks had gone by and I just reached out to him. He answered me right away and told me that I'll probably get it in another week or so, but I got it two days later, and so far, so good. I've got a bill and I have it set up now. But what I was surprised at is that they offered a warranty for seven years or 100,000 miles, whichever comes first. And that's hard to come by because the one I had was only three years and I'm only paying $10 more than I was on the plan that I had with the previous company. So, they're getting some kudos.
He told me I had to make a deposit or down payment on the plan because it's $4,200. So, I had to pay down $250.98 and then it would be $170 and change every month for 24 months. So, it's not like I would be paying for the whole plan, and then by the time I had finished paying, it's expired. The other two warranties I had, I just pay $100. He told me what my payments would be if I pay the $200, and that is better than $2,200. So, that is my deductible that I would have to pay if something happens to the car and I filed a claim. The payment was easy to set up. I put it on my credit card and they put me on the invoice plan. And when I got everything submitted over and see that it was the same, I went online and set up to have the payment taken off my credit card on the 20th of the month. So I don't have to write a check and I don't want it coming out of my bank account.
The woman that Steve transferred me to in the verification team, when I asked her about the invoice piece, I think she might have forgotten about that because Endurance sent me a bill. She gladly set me up and I got the documentation some time in January. I have gotten something from them, three or four times in the last couple of weeks and it was all about my plan. And something that I commend Endurance on is, I know it's tough to be a salesperson, but I thank them because I never felt pressured that I have to get this warranty. A couple of my friends said that if they were in the market for an auto warranty, they would try Endurance. I would tell them to give it the opportunity. And I would probably end up giving them Steve. I would recommend someone to check it out and see what plan fits their needs."