Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

Filter

5,267 Verified Customer Reviews

5,267 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
3745
(71.1%)
4 Shopper Approved - Review Star
679
(12.9%)
3 Shopper Approved - Review Star
355
(6.7%)
2 Shopper Approved - Review Star
197
(3.7%)
1 Shopper Approved - Review Star
291
(5.5%)

Would Recommend
4.4
5 Shopper Approved - Review Star
3823
4 Shopper Approved - Review Star
563
3 Shopper Approved - Review Star
305
2 Shopper Approved - Review Star
167
1 Shopper Approved - Review Star
411
Customer Service
3.1
5 Shopper Approved - Review Star
485
4 Shopper Approved - Review Star
160
3 Shopper Approved - Review Star
137
2 Shopper Approved - Review Star
130
1 Shopper Approved - Review Star
410
SHOW DETAILS

5-star reviews
3,500+

5-star reviews

10 years collecting reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

Filter
A
Ayman
01/13/2016 , IL

The contractors damaged my hardwood floor downstairs while transporting carpet upstairs for installation. The hardwood still needs repair. Also, the substituted the Vega padding for another brand that is thicker and did not tell me about the substitution until the completed the work. As a result, the increased thickness interferes with with some of the doors opening and closing and resulted in additional work for me to sand the doors down from the bottom so they open and close freely.

Would Recommend
3/5
Customer Service
3/5

U
Unhappy
01/13/2016 , FL

This is your second survey and second phone call..stop it. Also your installers didn't speak English, had me order their lunch and brought a 20 year old vacuum clear with them. i had to use mine. Not to mention that your price was TRIPLE the price of Home Depots price by over $2,200.00 MORE for the same sq ft.

Would Recommend
1/5
Customer Service
1/5

D
Doug
01/11/2016 , NC

it was good

Would Recommend
5/5

V
Victoria N.
01/10/2016

Empire carpet and their staff are very good at what they advertise and I will recommend them to everyone who cares to know

Would Recommend
5/5
Customer Service
4/5

J
Jim &.
01/08/2016 , VA

From A - Z, start to finish, Customer Service & making the appointment for measurement, our salesman, our installation team, & our products, are everything we hoped for. We are extremely pleased regarding our entire experience with Empire Today & we're very happy we chose them . We absolutely love the upgrade & we feel proud and 100% better about the appearance of our home.

Would Recommend
5/5

V
Vickie
01/04/2016 , CA

Was very unhappy with the service and follow up with customer service. Did not deliver what was sold and they canceled one hour before they were scheduled to install. Would not recommend to others and would not use again.

Would Recommend
1/5
Customer Service
1/5

Z
Zee J.
01/04/2016 , MD

The sales process leaves something to be desired. The first interaction went well, the price was sky high though. I did not make an immediate decision, so I received a call back about a week later. After a couple of back and forth, the price I was quoted was about 55% less that the original. The install process was fairly painless, the guys who did the installation showed up on time and completed pretty fast, and it looked great.

Would Recommend
4/5

C
Carlene R.
01/02/2016 , CO

ONE complaint: The tile workers threw their grout mud in our brand new bushes and mulch that we had just put in. They may die. Not happy about this at all.

Would Recommend
4/5

A
Agie J.
01/01/2016 , CA

Everything was great, we will recommend Empire to all of our friends and family.

Thanks

Would Recommend
5/5

K
K
01/01/2016 , TX

Our carpet installation when quickly and overall we are satisfied with the product. Our tile installation has been quite a heartache. The installers were very nice however the scheduling system is not very clear on communication for when the installers would show up and how long the install would take. The first time they showed up at 6pm, we took off work for the install and the sales person promised a $150 credit back for the inconvenience that we never received after several communications back and forth, he stopped responding. There ended up being ~10 tiles that were popping after the initial installation that took two full long days to complete. The installers came back and had to replace 60% of the tile floor, another two full long days. Now several months after the second install we are finding at least 5 more popping/loose tiles. Two biggest issues: scheduling upfront, the office folks don't seem to have a good handle on what the installers are working on and how long it will take them to finish to know when they will be able to make it to their next job (need a better scheduling system) and second is the ability to install tile correct the first time, the installers were very courteous, however I would expect the tile to be installed correctly the first time.

Would Recommend
2/5
Customer Service
4/5

G
Greg
12/31/2015 , NY

They did a professional job. Well done.

Would Recommend
5/5

M
Margaret
12/31/2015 , IN

I will most likely use them again when I am in need of new carpet in other rooms of the house.

Would Recommend
4/5

A
Angela
12/31/2015 , IN

The gentleman that came to our home for the estimate was very friendly and knowledgeable. The installers were here when they said and they were done in record time and cleaned up their mess. They were fantastic. We love our new carpet and will definitely use Empire again!

Would Recommend
5/5

R
Rick
12/31/2015 , TX

The over all service was excellent. From start to finish the time frame was much quicker than I expected.
When the installers arrived they were very knowledgeable , and explained the steps of what they were going to do and why. I am extremely satisfied with Empire Today. Thanks everyone for a great job.

Would Recommend
5/5

K
Kathleen P.
12/30/2015 , MI

Fast friendly service. The sales rep was wonderful, as well as the installers. All did a great job. We are very pleased.

Would Recommend
5/5

J
John
12/30/2015

Staff was very professional, once on site the installer were informative and skill at the task of laying down flooring. I was very pleased with the final results.

Would Recommend
4/5

D
Dee M.
12/30/2015 , DE

EMPIRE YOU HAVE AN AMAZING SALESMAN with BRENDAN COUGHLIN. When he first came into my house, he started to take his shoes off... (I laughed but I know this is a sign of courtesy and respect for my existing floors and carpet). He was extremely professional and SO PATIENT. Brendan even came back, to my house, a second time with samples because I changed my mind about what carpet to order. He made the whole process of buying carpet SO easy. I have recommended EMPRIRE and BRENDAN COUGHLIN already to my family and friends. THANKS EMPIRE!

Would Recommend
5/5

C
Chestnut H.
12/30/2015 , MA

A very unsatisfied customer. The LVP flooring in the basement is not even. The crew did not fill in the floor correctly. Carpeting also had to be reinstalled. The first crew actually put a mound on the floor instead of leveling the edges.

Would Recommend
1/5
Customer Service
1/5

A
Alice
12/30/2015 , TX

Easy online appointment setting. Very pleasant and courteous salesman who made sure that we got the best price with all coupons applicable. Installers were on time, pleasant and very efficient. Cleaned up after themselves and asked if everything was to my satisfaction. A very pleasant experience from start to finish. I will definitely be back.

Would Recommend
5/5

G
Gloria
12/30/2015 , TX

Call me and I'll tell u

Would Recommend
3/5
Customer Service
2/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024