Empire Today® Makes Getting Beautiful New Floors Easy
For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!
*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
5,267 Verified Customer Reviews
5,267 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.4
Overall Star
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5-star reviews
About this Company
Empire Today® Makes Getting Beautiful New Floors Easy
For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!
*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
01/13/2016 , IL
The contractors damaged my hardwood floor downstairs while transporting carpet upstairs for installation. The hardwood still needs repair. Also, the substituted the Vega padding for another brand that is thicker and did not tell me about the substitution until the completed the work. As a result, the increased thickness interferes with with some of the doors opening and closing and resulted in additional work for me to sand the doors down from the bottom so they open and close freely.
01/13/2016 , FL
This is your second survey and second phone call..stop it. Also your installers didn't speak English, had me order their lunch and brought a 20 year old vacuum clear with them. i had to use mine. Not to mention that your price was TRIPLE the price of Home Depots price by over $2,200.00 MORE for the same sq ft.
01/11/2016 , NC
it was good
01/10/2016
Empire carpet and their staff are very good at what they advertise and I will recommend them to everyone who cares to know
01/08/2016 , VA
From A - Z, start to finish, Customer Service & making the appointment for measurement, our salesman, our installation team, & our products, are everything we hoped for. We are extremely pleased regarding our entire experience with Empire Today & we're very happy we chose them . We absolutely love the upgrade & we feel proud and 100% better about the appearance of our home.
01/04/2016 , CA
Was very unhappy with the service and follow up with customer service. Did not deliver what was sold and they canceled one hour before they were scheduled to install. Would not recommend to others and would not use again.
01/04/2016 , MD
The sales process leaves something to be desired. The first interaction went well, the price was sky high though. I did not make an immediate decision, so I received a call back about a week later. After a couple of back and forth, the price I was quoted was about 55% less that the original. The install process was fairly painless, the guys who did the installation showed up on time and completed pretty fast, and it looked great.
01/02/2016 , CO
ONE complaint: The tile workers threw their grout mud in our brand new bushes and mulch that we had just put in. They may die. Not happy about this at all.
01/01/2016 , CA
Everything was great, we will recommend Empire to all of our friends and family.
Thanks
01/01/2016 , TX
Our carpet installation when quickly and overall we are satisfied with the product. Our tile installation has been quite a heartache. The installers were very nice however the scheduling system is not very clear on communication for when the installers would show up and how long the install would take. The first time they showed up at 6pm, we took off work for the install and the sales person promised a $150 credit back for the inconvenience that we never received after several communications back and forth, he stopped responding. There ended up being ~10 tiles that were popping after the initial installation that took two full long days to complete. The installers came back and had to replace 60% of the tile floor, another two full long days. Now several months after the second install we are finding at least 5 more popping/loose tiles. Two biggest issues: scheduling upfront, the office folks don't seem to have a good handle on what the installers are working on and how long it will take them to finish to know when they will be able to make it to their next job (need a better scheduling system) and second is the ability to install tile correct the first time, the installers were very courteous, however I would expect the tile to be installed correctly the first time.
12/31/2015 , NY
They did a professional job. Well done.
12/31/2015 , IN
I will most likely use them again when I am in need of new carpet in other rooms of the house.
12/31/2015 , IN
The gentleman that came to our home for the estimate was very friendly and knowledgeable. The installers were here when they said and they were done in record time and cleaned up their mess. They were fantastic. We love our new carpet and will definitely use Empire again!
12/31/2015 , TX
The over all service was excellent. From start to finish the time frame was much quicker than I expected.
When the installers arrived they were very knowledgeable , and explained the steps of what they were going to do and why. I am extremely satisfied with Empire Today. Thanks everyone for a great job.
12/30/2015 , MI
Fast friendly service. The sales rep was wonderful, as well as the installers. All did a great job. We are very pleased.
12/30/2015
Staff was very professional, once on site the installer were informative and skill at the task of laying down flooring. I was very pleased with the final results.
12/30/2015 , DE
EMPIRE YOU HAVE AN AMAZING SALESMAN with BRENDAN COUGHLIN. When he first came into my house, he started to take his shoes off... (I laughed but I know this is a sign of courtesy and respect for my existing floors and carpet). He was extremely professional and SO PATIENT. Brendan even came back, to my house, a second time with samples because I changed my mind about what carpet to order. He made the whole process of buying carpet SO easy. I have recommended EMPRIRE and BRENDAN COUGHLIN already to my family and friends. THANKS EMPIRE!
12/30/2015 , MA
A very unsatisfied customer. The LVP flooring in the basement is not even. The crew did not fill in the floor correctly. Carpeting also had to be reinstalled. The first crew actually put a mound on the floor instead of leveling the edges.
12/30/2015 , TX
Easy online appointment setting. Very pleasant and courteous salesman who made sure that we got the best price with all coupons applicable. Installers were on time, pleasant and very efficient. Cleaned up after themselves and asked if everything was to my satisfaction. A very pleasant experience from start to finish. I will definitely be back.
12/30/2015 , TX
Call me and I'll tell u
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