Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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4,934 Verified Customer Reviews

4,934 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
3482
(70.6%)
4 Shopper Approved - Review Star
653
(13.2%)
3 Shopper Approved - Review Star
343
(7%)
2 Shopper Approved - Review Star
187
(3.8%)
1 Shopper Approved - Review Star
269
(5.5%)

Would Recommend
4.4
5 Shopper Approved - Review Star
3567
4 Shopper Approved - Review Star
533
3 Shopper Approved - Review Star
292
2 Shopper Approved - Review Star
161
1 Shopper Approved - Review Star
383
Customer Service
3.1
5 Shopper Approved - Review Star
469
4 Shopper Approved - Review Star
156
3 Shopper Approved - Review Star
133
2 Shopper Approved - Review Star
127
1 Shopper Approved - Review Star
391
SHOW DETAILS

5-star reviews
3,000+

5-star reviews

8 years collecting reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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A
Anonymous Customer
1 week ago

Dean was great he answered all my questions and was very patient. He actually listened to what I was looking for and showed me his selection of those items. I will definitely recommend Empire again.

Would Recommend
5/5

A
Anonymous Customer
1 week ago

The representative was very knowledgeable, and explaining the different types of carpets

Would Recommend
5/5

O
Octavia
1 week ago , NY

I received a phone call @ 7am stating my supplies were on the truck and my installer is on the way, it's 6;30 pm and no one called, texted or emailed me nothing. I called twice to see whats going on and the operator said the installer is not answering and the voice mail is full. I took off work today to be home because this the appointment Empire gave me.Very dissatisfied.

Would Recommend
1/5
Customer Service
1/5

Company Response

Octavia, we wish to make this right for you, all we need is your account information to get started on a solution for you. Please email [email protected] with your account info, and we will work on a solution for you as soon as possible.


A
Alicia F.
1 week ago , NY

I contacted Empire Today to look for new carpet for my living room. The sales rep Kevin was extremely qualified, patient, knowledgeable of your products and was able to help me select a beautiful carpet. I'm looking forward to installation day!

Would Recommend
5/5

N
Nikkeya B.
1 week ago

I appreciate the up
To date texts that detail my upcoming appointment and the customer
Service provided by our
Representative that showed us products in home

Would Recommend
5/5

R
Ronald W.
1 week ago

Mr. Willy Joseph proved to be a knowledgeable and kind service representative. He had the patience to go over and explain the floor products and how much it will cost. He gave us the best discounts and gave us a payment plan most suited for us. I will definitely use empire floors for the rest of my floors. My wife and I were very please with Mr. Willy Joseph.

Would Recommend
5/5

J
Jacque S.
1 week ago

The professional carpet layers arrived with our new carpet. The carpet was damaged. The employees called their boss right away. New carpet was ordered and rescheduled for Monday. I'm very pleased with the outcome.

Would Recommend
5/5

S
Sara
1 week ago , CA

Installers did great job very efficiently and quickly.

Would Recommend
5/5

J
Jacqueline
1 week ago , MN

Very well done job. We are completely satisfied with the work done. Will definitely use Empire again and recommend to family, friends, and coworker s.

Would Recommend
5/5

A
Audrey
1 week ago , MN

David Larson our sales consultant was very through in presenting what would be provided by Empire. He was able to give pertinent information about the carpet selections available and helped provide a price we were comfortable with. He was also was very friendly and personable.

Would Recommend
5/5

A
Anonymous Customer
2 weeks ago , CA

Kyle was very helpful with helping us pick the right carpet with a good price. The installers were outstanding and the carpet looks great.

Would Recommend
5/5

B
Brad
2 weeks ago , MN

Professional with options that met our requirements!

Would Recommend
5/5

R
Raqiyah P.
2 weeks ago , NY

I had Sean he was very professional and informative. A pleasure to do business with.

Would Recommend
5/5

C
Cheryl G.
2 weeks ago , NY

Peter was excellent. I have a great experience with Empire every time I have used them they do

Beautiful work on carpet, flooring and tile. They are here the day they say they will be there and get the job done beautifully.

Would Recommend
5/5

P
Phyllis
2 weeks ago , NY

Excellent service

Would Recommend
5/5

D
Debbie W.
2 weeks ago , MN

Sales person was very friendly, and knowledgeable!

Would Recommend
4/5

M
Marissa
2 weeks ago , MN

Rick was great. He was knowledgeable and not pushy. He was able to get us a quick install date as well. Install was next day and they did a great job. They were fast and efficient and respectful.

Would Recommend
5/5

J
Jos
2 weeks ago , NY

Knowledgeable sales person, thoughtful and courteous, polite installers, good carpet, excellent installation

Would Recommend
5/5

A
Anonymous Customer
2 weeks ago , NY

our sales rep Nick was very friendly and professional he went over our needs and and fully explained the product and installation process we were very pleased with the presentation

Would Recommend
5/5

L
Laura
3 weeks ago , NY

While Empire didn't have exactly what we were looking for (it was a very specific niche look), I was so pleased with our experience. The representative, Sean, was absolutely delightful, very prompt, and exceedingly helpful. He showed us many quality samples, and helped us envision the possibilities. When we re-do our hallway in a few years, we'll most certainly be calling Empire.

Would Recommend
5/5

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