empiretoday.com Reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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3,306 Verified Customer Reviews

3,306 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
2350
(71.1%)
4 Shopper Approved - Review Star
461
(13.9%)
3 Shopper Approved - Review Star
232
(7%)
2 Shopper Approved - Review Star
117
(3.5%)
1 Shopper Approved - Review Star
146
(4.4%)

Would Recommend
4.4
5 Shopper Approved - Review Star
2424
4 Shopper Approved - Review Star
359
3 Shopper Approved - Review Star
201
2 Shopper Approved - Review Star
99
1 Shopper Approved - Review Star
225
Customer Service
3.2
5 Shopper Approved - Review Star
323
4 Shopper Approved - Review Star
107
3 Shopper Approved - Review Star
88
2 Shopper Approved - Review Star
83
1 Shopper Approved - Review Star
245

5 years collecting reviews

About This Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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L
Lisa
2 days ago , IL

Na

Customer Service
3/5

V
Very S.
2 days ago , MI

Both salesman and installers were on time, professional and knowledgeable. The installers did a great job in a timely manner. This I'd the second time I've used Empire Today and I've been completely satisfied both times.


R
Riverview H.
2 days ago

Wonderful Company. The sales rep. Was so great! I had made changes along the way and they were always so helpful! I will use Empire again for any future flooring. All around Great Experience!


M
Mrs. P.
1 week ago , VA

1.Carpet smell was so strong we couldn't be in room fir 2 weeks.
2.by door entrance the carpet tacks come through and you can't step on it without shoes. Causes injury to foot.
3. Called customer service several times, couldn't get through. Surveys etc never got connected to customer service.
4. Ordering and delivery was fine.

Customer Service
1/5

Company Response

Dear customer, we'd like to address your concern about the pricing you received, but we're having trouble finding the correct account. Could you please send your account and contact information to us at [email protected] so we can contact to address your concern? Thank you. 

L
Lynne
2 weeks ago

Installers were great for the hardwood floors
Issues on the patio tile is a different story
But like I said- hardwood floor installers were very professional and had it done in a timely manner



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