empiretoday.com Reviews

The sales consultant, Levonzia, was outstanding. His knowledge and assistance helped me picked the perfect floor as a match to decor.
Installation however was not the best. The installers refused to wear mask in my home on two different occasions. They told me they were not required and would not wear the mask that I was willing to provide. They cancelled the job and left saying they would not install my floors. I had to call customer service to handle the situation. I lost money taking time for work with no pay. No happy. I will say the customer service staff was excellent. They resolved the issue and my floors were installed to perfection.

My experience with Empire wasn't the greatest 1. Didn't get the install done as expected
2. first installer didn't want to do the job
3. Installer had a conflict with his supervisor regarding a lie that the flooring type couldn't withstand a Wheelchair but my mother has a walker.
4. Was to have been compensated for all of the mishaps but I still haven't
5. Added the stairs to my order but am waiting for another company to complete that install
The installer's that came out to do the stairs said they had the wrong materials when they arrived so they didn't do the stairs
6. No stairs done!'

The salesman was professional and nice. The installers were fast and they did a beautiful job. No mess to clean up after. The carpet is beautiful and nice quality. Thanks so much!!

From our salesman to installers and customer service rep everyone was polite, professional and helpful.

Reasonably priced. Good selection. Fast turn around. Good, quality work!

The men that came to work on my new floors were amazing!!!! They were very professional. I would like the same two to come back for my last room. I would recommend Empire to anyone. I love my new floors.

This has been the best experience I've ever had with a contractor, from start to finish. The estimator called to let me know what time he'd arrive, was friendly and knowledgeable and not at all pushy. He worked with me on a price and said they could do the work the next day. I was skeptical, but the next day, the crew called to say they'd arrive in an hour, which they did. They were extremely efficient and friendly and had a new floor in my dining room and bathroom in 2 1/2 hours. They did a great job and left my place very clean. I can't stop looking at my new floors! I love them and could honestly highly recommend Empire. What a difference from the last contractor who did work for me. I wish they were all like Empire!

The second installer came back to right improper installation of the first . Satisfied with the last installer. Empire was receptive and quickly resolved the issue. Kudos.

I have contacted customer service with some issues I have with the install. It has been three days and no reply at all?

Josh Edwards was a great salesman. Steered us in the right direction and transformed our bonus room. This was done at a fair price.

Carlos Sanchez went above and beyond correcting some irregularities with our sub-floor. He should have walked away from the job; he didn't.

My wife and I are very satisfied.