empiretoday.com Reviews

The process was very quick and easy. The floors matched exactly with our existing floors.

Everything with Empire went extremely well. The price, the selection, the availability of dates and the installation was all excellent!!! I would definitely use Empire again and will highly recommend to friends and family.

Very pleased with the flooring. The installers were amazing. They not only did a great job but were very professional. Looking forward to having my remaining floors transformed

Our floors look great and our house feels brand new! We had laminate wood floors installed in our main level area: entryway, kitchen/dining room and living room. I really wanted to give 5 stars but it was the lack of cleanliness by the installers that left me unhappy. Our floors were not cleaned at all. They still had wood dust all over them, and there were several spots I had to scrape wood glue off. There was even wood glue that got on our carpeted steps that won't come off. We also had our basement steps and landing covered with the same flooring; there was wood dust all over them and underneath as well. What was really disappointing was on the receipt there are check mark boxes under an "After Install" section; I didn't notice until days later because this was given to us in the beginning before work was done: the box had already been checked yet the installer did not go over the paper before the crew left. I still love our floors, but was not happy about having to deep clean them.

The 2 installers were very professional and respectable. They help me decide the best placements of the tiles.

The service was good. Floor looks good. Got done quick. I paid too much. But... I purchased two doors from Lowe's seven months ago, I paid too much for those doors and one has not been installed to date. that is why I would not go back to Lowe's for the flooring.

Excellent sales rep and excellent installers

I was disappointed at first because the first weekend the wrong material was brought but the second weekend, they made up for it and I am thoroughly impressed by the job they did.

My Floor installer Javier was really great. He did an excellent job, and it did not take him long to install my floors. I am very pleased with his work and will request him when I need my master bedroom done with carpet. Thanks Javier, keep up the good work.

I appreciate honesty, integrity and a job well done. Angel and his co-worker worked expediently.
While they did answer their phones from time to time, they did not spend much time on them. I had an employee recently who stayed on her phone most of the time she was working which impressed me negatively.
I really appreciate proficiency and I got that from Empire Today from beginning to end.
Thanks for a good experience.

Sales rep was great and the installation crew were polite and professional.
My issue, we were told the carpet we chose was not available because of inventory issues and were told the day before the installation date. How can an established company not know they didn't have any stock for what they sold?
This was the forth time we used Empire but this time was disappointing.

Had to call them back for thread that was coming loose on one of the stairs. Additionally, they had to hammer down the tacks that had not been done completely by the original installers.

I was texted, someone would-be out on a Tuesday, I waited around all day, nobody showed. They showed up the next day. All that was being done was one room (200 sq. ft.). Not enough product was brought to complete. Installer said he would be back next day, this was a lie. Had to schedule someone to return to finish job. Got a text saying someone would come out on Sunday, then another that said Monday. Had to call to find which day was correct. Had to wait until 5pm for installer to show on Monday. All that was left was the closet, installer took about 3 hours to do something that should have been done in half the time. They were talking on the phone while working. I will never use this company again, nor recommend anyone to use this company. I am actually unsure how you stay in business. I should be compensated monetarily for being jerked around. Very disappointing!

There are a great deal of mishaps..wasn't fully satisfied with this job.

Fast response to get a quote.
Competitively priced.
Great friendly, quality installation.