empiretoday.com Reviews

We love our new floor and were shocked at how easy and smooth the process was. We also got a great deal. We will definitely use Empire for future projects.

Worked with Empire Today on my floor install. To start, the sales person did not fully explain the financing and I thought the entire job would be financed. It wasn't. When I asked about it, the sales person said not to worry, everything would be fine. It wasn't, and I had to pay for the job out of pocket. I ended up with an empire credit card that was received after the install.
Second, the sales person screwed up on my order. The install team had the wrong carpet pad and not enough material. This was discovered AFTER they ripped up my old carpet. I was told I needed to wait another two days before they could finish. On the third day, I was told that they could not complete the install due to a medical emergency. After four days of waiting to get my carpet installed, as I had no bed or furniture, since they had already ripped up my floor, I called to complain. I was told by Empire Today customer service that I was being an "unreasonable customer". After the fifth day, they came to install my carpet. My seamless carpet has three obvious seams.
My sales rep told me he would help with correcting the seams, but I am not holding out any hope. All in all, I am so disappointed. I waited a long time to redo my house, thinking I had done my due diligence and found a good company. I was wrong. Empire's customer service is absolutely the worst. This was a truly horrific experience and the seams in my carpet look horrible.

What should have been a quick, TWO appointment process, turned into a month-long, SEVEN appointment process. After basically trapping me into working with them by overpromising, I was offered a discount of less than 4% for all the inconveniences.

The ONLY reason I chose Empire was because I was in a pinch and needed carpet ASAP. It was the only thing holding me up from moving into my house and I didn't want to extend my lease for another month. I shopped around and all other places said it would take them 3 to 5 weeks, which is reasonable considering the state of the world right now. I know that supplies are low and every place is understaffed, so I didn't expect Empire to still be offering next-day installation. However, I called their customer service to see what their lead time was. They confirmed that they were still offering next-day installation, so I scheduled an at-home estimate.

On the day of my appointment, nobody showed up and nobody called to tell me that nobody would be coming. I called customer service. They offered me $50 off my order and rescheduled me for a later date.
On the day of my second scheduled appointment, again, nobody showed up. This time I got a call from a local manager explaining that one of their reps was in quarantine, but would be out in a few days. I understood since things are unpredictable right now, so I rescheduled again. I should have realized how incompetent this company is by this point. However, I was desperate for carpet so I decided to still work with them.
Third time's the charm because the sales rep did show up this time. I asked the sales rep which carpets were in stock because I wanted to get this done sooner rather than later. He said that all the carpets were in stock. So, I picked a carpet, signed a contract, and scheduled my installation for a few days out.

The night before my scheduled installation, I got a call saying that my carpet was NOT in stock. I figured it was way too late to try to switch my carpet to one that was in stock, even though I would have been willing to do so in order to keep my installation date. They rescheduled for the following week.
I was extremely frustrated at this point, so I emailed the list of people that were on my welcome email. I got a call the next day from one of them. I explained that I had to take off work every single time they scheduled an appointment with me and that this was holding me up from moving into my house. All I got was an 'I'm sorry' and an 'I understand'. Despite everything they put me through, I did not ask for a discount. I did not ask for special treatment. All I wanted was a 100% guarantee that my carpet would be installed on the date they rescheduled me for because I couldn't afford to take off work for the FIFTH time and still not have it happen. She gave me that 100% guarantee.
The night before my rescheduled installation date, I got a call saying that they still did not have enough carpet to install the next day. I called back and spoke with the manager I had talked to previously, Mrs. 100% Guarantee. She tried to reschedule me again, I wouldn't do that because Empire had lost my trust. She said she'd wait until the carpet actually came in, then she'd call to schedule an installation. I told her that I wasn't sure that I wanted to continue with them. I explained that I'd rather wait another 5 weeks and give my money to a company that actually deserves it. She said she'd see what she could do 'compensation wise' and that she'd call me the next day.
Did I get a call the next day? NOPE.

I was completely done with these people at this point. I was planning to just work with somebody else instead.
Then, two days after I told her that I no longer wanted to work with them, I got a call saying that an installer from Empire was on their way to my house. I had not scheduled this appointment. I had not been notified of this appointment. Most importantly, nobody had gotten back to me for me to agree on a discount.
Despite how much I did not want to give these people my business, after being lied to and jerked around for four weeks, I couldn't pass up the opportunity to finally get some carpet.
Before I had the opportunity to speak with Mrs. 100% Guarantee, who promised to get back to me the day prior, the installers showed up at my door and of course they would not start the installation process until it was paid for.
Towards the end of the installation process, I was told that they did not have enough carpet to finish the job. Soon after this, I finally got a call from Mrs. 100% Guarantee, she said she spoke with her manager and was able to give me a whopping $100 discount. That is $100 off an over $2,500 order... literally less than a 4% discount. My question is, did it take her two days to negotiate that $100 discount? Or was she maybe waiting for me to pay for my order and have the carpet installed before telling me that they were basically offering me nothing?
Also, I'd like to mention that the first $50 off I was promised, the first time they had to reschedule, NEVER got applied. So, why would I possibly believe that I am getting any money back? Absolute scam of a company.

I know that it is my own fault that I was so desperate for carpet, but all I asked for was honesty. If they knew it could end up being a month-long process, I should have been told that upfront. If their booking system has been overscheduling them (which I'm sure is what is actually happening), I would have understood. There is so much miscommunication in this company, that they constantly promise things they can't deliver. Please figure out your system. I don't know how you're still in business.

Flooring looks great and done fast

We used them to install luxury vinyl and carpeting in our downstairs. The installers were excellent. Definitely recommend EmpireToday.

The guy came showed us samples,which we thought were very impressive, we picked,he measured, and the guys came and installed. Very impressive

My salesman Raymond was very professional & my installer Samuel did a very beautiful job.

Very quick installation and professional service. Extremely glad we could do business.

Great Company. Outstanding installers. Highly recommend....

Would definitely do business with them again.

The sales person, the installers were top notch! Friendly, professional. Our installers were very professional, knew their job well, had the job done in less time then quoted. Our floors are beautiful! I will recommend this company highly.