empiretoday.com Reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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3,338 Verified Customer Reviews

3,338 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
2377
(71.2%)
4 Shopper Approved - Review Star
462
(13.8%)
3 Shopper Approved - Review Star
232
(7%)
2 Shopper Approved - Review Star
117
(3.5%)
1 Shopper Approved - Review Star
150
(4.5%)

Would Recommend
4.4
5 Shopper Approved - Review Star
2450
4 Shopper Approved - Review Star
361
3 Shopper Approved - Review Star
201
2 Shopper Approved - Review Star
99
1 Shopper Approved - Review Star
229
Customer Service
3.2
5 Shopper Approved - Review Star
326
4 Shopper Approved - Review Star
107
3 Shopper Approved - Review Star
88
2 Shopper Approved - Review Star
83
1 Shopper Approved - Review Star
249

6 years collecting reviews

About This Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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B
Bobby M.
1 week ago , TX

All work was satisfactory in spite of some "fumbling" by the sales representative. Incorrect measurements for the outdoor carpet were taken resulting in shortage of materials. That screw up resulted in the installers having to come out a second time. The installers on the other hand, Miguel and Sal were top shelf. No complaints. 5 stars for the installers and 4 stars for the sales representative.

Would Recommend
5/5

L
Lana H.
1 week ago , CA

I have called many times and nobody calls me back. They came out to put my kitchen and 2 bathroom floors in and because it had not been communicated to the installer that sub flooring needed to be replaced he could not do the job. This was on 12/21/21 and I still can't get anyone to return my calls.

Would Recommend
1/5
Customer Service
1/5

Company Response

Lana, thank you for bringing your concerns to our attention. We've located your order and will be in touch with you shortly to discuss your concerns. 

V
Very H.
2 weeks ago

Salesman was professional, friendly and knowledgeable. Installers did a great job and cleaned up everything! We are very pleased!

Would Recommend
5/5

C
Carmen P.
2 weeks ago , TX

Was very easy to work with. The installer was really smart and personable. Really easy to get the carpet done. Would have only liked them to have a sooner appointment.

Would Recommend
5/5

R
Robert R.
2 weeks ago , IL

Very easy to do business with our salesman excellent insulation very happy with the work

Would Recommend
5/5

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