empiretoday.com Reviews

Great crew went above and beyond during installation. Cleaned up everything after installation was complete.

After installation the worker said they ran out of the transition piece and that someone would be back that day to install it. They never showed or called

Overall experience was very good. The installers were great but there was some communication breakdown. We were told the floors would be installed in a day but the installers left and said they would return the next morning. That was OK for us but if someone had to take off work it would be an issue.

A seamless experience all the way around. I have nothing negative to say about the sales rep (Larry) or the installers.

Reccomend that customers discuss amount of time installation takes. I did not and regretted it.
Also ask if doors need to be opened to the outside for installation. Otherwise installers were easy to work with and did a fine job. Flooring is beautiful.

Thank you for my beautiful floors and baseboards! Sales Advisor & Installers were all terrific !

The whole process was very easy. The installers called 30 minutes before they arrived. Once they got to work, they worked their butts off, they moved all the furniture, took out all the old carpet , put in all of our new carpet, put all the furniture back where it was. They never stopped even for one minute, even though we offered them a soda or water. They kept working. Not even so much as a bathroom break. The installers got here at 8 am and were all packed up and gone by 1 pm. They were very professional and cleaned up everything and even vacumed our new carpeting. I'm very pleased.

Good

Overall we are happy with our experience and love our flooring. We had a small glitch the day the installers arrived, causing additional cost for us. It would be helpful if the sales rep was better versed at looking at the original flooring and subfloor to help alleviate the problem.

One concern which was addressed by installer.

Empire is a great company. Their professional installers are AWESOME!

The sales person was very friendly and helpful in deciding the right wood floors for me. The crew that came to install my wood floors were extremely knowledgeable and friendly. They assisted in moving furniture back to its right spot, they were friendly and did a great job of installation. I couldn't be happier with the end result.

Very professional and clean work. Installers were very nice and did a great job with the install

Unfortunately, my experience with Empire will prevent me from ever using this company again ever. I do believe it's because Empire subcontracts its work and fails to vet its subcontracted workers for quality. The work in my home was unfinished and the baseboards were horrible craftsmanship leavening uneven corners and nail holes not filled. I paid over $9000 for the work and it was NOT COMPLETE. I specifically requested that the same crew NOT return because of how bad the work was done the first time. Guess what EMPIRE did?? They sent the same crew member back to patch up what was already bad. He was here 20 min. I was so frustrated by the end I just wanted them out of my home never to come back. I was not satisfied with the finish work and I am afraid that EMPIRE will not make it right because I am a small customer with a small job and EMPIRE is EMPIRE. I sent photos of the work to my sales rep so he could see what I was trying to explain. Because of this, I would not recommend this company and I will share my experience with many homeowners I know who need this type of work done.

T he service techs were GREAT. They did just what you advertised. They picked up everything before they left and pput the furniture back perfectly. All your service reps need to be like this. We have told others how good a job was done.
Thank you
Dr. Constance Ginnity