Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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3,913 Verified Customer Reviews

3,913 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
2772
(70.8%)
4 Shopper Approved - Review Star
527
(13.5%)
3 Shopper Approved - Review Star
279
(7.1%)
2 Shopper Approved - Review Star
139
(3.6%)
1 Shopper Approved - Review Star
196
(5%)

Would Recommend
4.4
5 Shopper Approved - Review Star
2854
4 Shopper Approved - Review Star
414
3 Shopper Approved - Review Star
235
2 Shopper Approved - Review Star
123
1 Shopper Approved - Review Star
289
Customer Service
3.2
5 Shopper Approved - Review Star
396
4 Shopper Approved - Review Star
126
3 Shopper Approved - Review Star
105
2 Shopper Approved - Review Star
103
1 Shopper Approved - Review Star
306
SHOW DETAILS

5-star reviews
2,500+

5-star reviews

9 years collecting reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has installed floors in homes just like yours. It’s what we do every day, and we’ve done it for more than three million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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M
MJ
Today , NC

I was very pleased with Arielle Kearse of Kearse Flooring Company. She was so helpful in matching up the new flooring with my current flooring. The installer was great as well. They did a wonderful job with the installation. I am very happy with my experience with Empire Today.

Mary Jones

Would Recommend
5/5

A
Anonymous Customer
1 day ago , FL

Edgar did an awesome job!
He was on his own and did the flooring in 5 hours.
He said he could do it and he did!!

Would Recommend
5/5

D
Dennis B.
1 day ago , DE

Came on time- clean up afterward- Did a professional job installing our carpet. We are very happy thank you.

Would Recommend
5/5

S
Surprised
2 days ago , WI

The installation was excellent.
The salesman told me the installer would have no problem carpeting the closet attached to the bedroom, but the installer showed me that the salesman didn't even measure the closet floor. I felt that the salesman lied to me. If I had known that the closet would not have been done, I would have chosen a carpet color that matched it. In fact there was a carpet the seemed an exact match.
Also, the installer who did the LVT in the bathroom put half-round on the molding. He said that's what Empire provided. I wish he had asked me if I wanted that. It would have looked better with quarter-round or just silicone.
I don't want to get anyone in trouble, and the carpet is beautiful. I just thought you should know about these issues.
Thank you so much for wanting my feedback.

Would Recommend
3/5

L
Linda S.
2 days ago , NY

The sales staff as well as the installers were wonderful, the problem was with the back office. The fact that it took 3 days for a copy of an insurance certificate almost jeopardized my installation. Then when that was finally handled the installation didn't take place on the scheduled day.

Would Recommend
2/5
Customer Service
1/5

Company Response

Linda, we take matters like this seriously and want to know more. We've located your account and will contact you soon to discuss your experience. 


R
RLF
2 days ago , DE

Great crew went above and beyond during installation. Cleaned up everything after installation was complete.

Would Recommend
5/5

S
Shirley P.
2 days ago , FL

After installation the worker said they ran out of the transition piece and that someone would be back that day to install it. They never showed or called

Would Recommend
3/5

G
GLD
2 days ago , FL

Overall experience was very good. The installers were great but there was some communication breakdown. We were told the floors would be installed in a day but the installers left and said they would return the next morning. That was OK for us but if someone had to take off work it would be an issue.

Would Recommend
4/5

H
Hope
3 days ago

A seamless experience all the way around. I have nothing negative to say about the sales rep (Larry) or the installers.

Would Recommend
5/5

M
Marilyn
3 days ago , VA

Reccomend that customers discuss amount of time installation takes. I did not and regretted it.
Also ask if doors need to be opened to the outside for installation. Otherwise installers were easy to work with and did a fine job. Flooring is beautiful.

Would Recommend
5/5

C
Carol
5 days ago

Thank you for my beautiful floors and baseboards! Sales Advisor & Installers were all terrific !

Would Recommend
5/5

D
Don
6 days ago , WI

The whole process was very easy. The installers called 30 minutes before they arrived. Once they got to work, they worked their butts off, they moved all the furniture, took out all the old carpet , put in all of our new carpet, put all the furniture back where it was. They never stopped even for one minute, even though we offered them a soda or water. They kept working. Not even so much as a bathroom break. The installers got here at 8 am and were all packed up and gone by 1 pm. They were very professional and cleaned up everything and even vacumed our new carpeting. I'm very pleased.

Would Recommend
5/5

A
Anonymous Customer
1 week ago

Good

Would Recommend
5/5

J
John
1 week ago , WI

Overall we are happy with our experience and love our flooring. We had a small glitch the day the installers arrived, causing additional cost for us. It would be helpful if the sales rep was better versed at looking at the original flooring and subfloor to help alleviate the problem.

Would Recommend
3/5

P
Pete
1 week ago , NC

One concern which was addressed by installer.

Would Recommend
5/5

D
DMS
1 week ago

Empire is a great company. Their professional installers are AWESOME!

Would Recommend
5/5

J
Janice O.
1 week ago , WI

The sales person was very friendly and helpful in deciding the right wood floors for me. The crew that came to install my wood floors were extremely knowledgeable and friendly. They assisted in moving furniture back to its right spot, they were friendly and did a great job of installation. I couldn't be happier with the end result.

Would Recommend
5/5

H
Helen
1 week ago , NC

Very professional and clean work. Installers were very nice and did a great job with the install

Would Recommend
5/5

N
Not G.
1 week ago , CA

Unfortunately, my experience with Empire will prevent me from ever using this company again ever. I do believe it's because Empire subcontracts its work and fails to vet its subcontracted workers for quality. The work in my home was unfinished and the baseboards were horrible craftsmanship leavening uneven corners and nail holes not filled. I paid over $9000 for the work and it was NOT COMPLETE. I specifically requested that the same crew NOT return because of how bad the work was done the first time. Guess what EMPIRE did?? They sent the same crew member back to patch up what was already bad. He was here 20 min. I was so frustrated by the end I just wanted them out of my home never to come back. I was not satisfied with the finish work and I am afraid that EMPIRE will not make it right because I am a small customer with a small job and EMPIRE is EMPIRE. I sent photos of the work to my sales rep so he could see what I was trying to explain. Because of this, I would not recommend this company and I will share my experience with many homeowners I know who need this type of work done.

Would Recommend
1/5
Customer Service
2/5

Company Response

Dear customer, we wish to make this right for you, all we need is your account information to get started on a solution for you. Please email [email protected] with your account info, and we will work on a solution for you as soon as possible.


C
Connie
1 week ago , FL

T he service techs were GREAT. They did just what you advertised. They picked up everything before they left and pput the furniture back perfectly. All your service reps need to be like this. We have told others how good a job was done.
Thank you
Dr. Constance Ginnity

Would Recommend
5/5

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