Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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5,240 Verified Customer Reviews

5,240 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
3724
(71.1%)
4 Shopper Approved - Review Star
675
(12.9%)
3 Shopper Approved - Review Star
354
(6.8%)
2 Shopper Approved - Review Star
196
(3.7%)
1 Shopper Approved - Review Star
291
(5.6%)

Would Recommend
4.4
5 Shopper Approved - Review Star
3802
4 Shopper Approved - Review Star
559
3 Shopper Approved - Review Star
304
2 Shopper Approved - Review Star
166
1 Shopper Approved - Review Star
411
Customer Service
3.1
5 Shopper Approved - Review Star
482
4 Shopper Approved - Review Star
160
3 Shopper Approved - Review Star
137
2 Shopper Approved - Review Star
129
1 Shopper Approved - Review Star
410
SHOW DETAILS

5-star reviews
3,500+

5-star reviews

10 years collecting reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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K
Kappi
5 hours ago

Had a little issue with the time but worked out and folks on phone customer service very nice.
Rep Joseph at my house was very professional and knew just what we needed.

Would Recommend
5/5
Customer Service
5/5

A
AWhite12
9 hours ago , MN

This was an incredible carpet experience. I made an apt for same day free estimate and that alone is awesome that they could send someone same day. The price was well below the other places near us. They sales man was very nice / friendly. And not pushy. Which was very reasuring. The carpet samples were easy to see and accurate for what was installed. They were able to schedule install within 2 days of my estimate!!! So easy and transparent. They showed up. Showed me the carpet. And 4 hours later we have a totally diffrent house. I'm beyond impressed with this situation. And will recommend them any chance I can!!

Would Recommend
5/5

J
Jen
Today

Our consultation was easy and efficient, our salesperson was very friendly and knowledgeable. We are looking forward to our install!

Would Recommend
5/5

G
Gramma S.
1 day ago , CA

Work has not yet been done. Scheduling an appointment was easy and prompt. The sales person arrived on time, knew her stuff. Was not pushy.

Would Recommend
4/5

H
Hollysan
2 days ago , CA

Fast and efficient

Would Recommend
5/5

W
Wendy
2 days ago , NY

The customer service was really responsive. The sales manager who visit our home was courteous and efficient. The installation team that came was efficient as well. Even if their equipment was not as cooperative, they still managed to complete the installation within the day.

Would Recommend
4/5

J
Judy
2 days ago , MN

I am very satisfied with the work done and would recommend Empire for my future needs.

Would Recommend
5/5

D
Donna
3 days ago , CA

It was quick, easy and painless.

Would Recommend
5/5

D
David
3 days ago , MN

Our sales man was very informative and professional. He was not pushy and we really liked his style,

Would Recommend
5/5

E
Emilie
3 days ago , NY

Excellent experience. Robert was very helpful, & informative in helping us choose our carpet.
He was very professional & courteous & we plan on calling him again in a few weeks when we are ready to install new carpeting in other areas of our home.
His manager Jack was also very helpful.
Overall very happy with his service.
Thank you Robert!

Would Recommend
5/5

K
Kelley T.
3 days ago , CA

ED WAS WONDERFUL

Would Recommend
5/5

C
Cshahopp
4 days ago , MN

Empire was the third flooring company we had quoted us for our flooring project. The quote was almost twice as much as the other quotes we have received. The person who came to give us an estimate also took much longer than the other companies have and when I told them I had to leave to pick up my son from preschool they sat down to continue doing the estimate on their tablet saying it would only take a minute but it ended up taking a lot longer.

They also said they would email me the estimate in a spreadsheet but I never got an email.

Would Recommend
2/5

Company Response

Dear customer, thank you for taking the time to share. This is not the experience that we wish for our customers, and sincerely apologize for the wait. We'll communicate your message to our sales team. We value your feedback. 


A
Anonymous Customer
1 week ago

A

Would Recommend
5/5

R
Rich
1 week ago , CA

My sales person Kyle was great! Showed up promptly when scheduled and had a variety of flooring to show me. He went through all pro's & cons and showed me flooring I didn't like and flooring I really liked. He made it easy to narrow down to a carpet & vinyl I liked and would look good in my mobile home.
I was able to conveniently schedule the install and removal of the vinyl.
I didn't really do any other shopping around due to haw easy it was to select and schedule.

Would Recommend
5/5

R
Rogers
1 week ago

Pricing was way out of my budget

Would Recommend
2/5

J
John A.
1 week ago , MN

Our sales representative was extremely courteous and patient with us. Answered all our questions promptly and made us feel like we were the main clients on his very busy schedule.

Would Recommend
5/5

K
kathleen P.
1 week ago

Excellent I can always rely on Nick. Got all my carpets from h

Would Recommend
5/5
Customer Service
5/5

T
Tom S.
1 week ago , CA

Outstanding crew !!

Would Recommend
5/5

R
Rob
1 week ago , NY

Returning customer.Quick and easy scheduling of appt, salesman on time and personable , knowledgeable, installation readily available..fair price.. looking forward to beautiful , long lasting carpet once again

Would Recommend
5/5

K
Kim K.
1 week ago , NY

When the installers came, they noticed that the closet doors in one room were flush to the floor and would not be able to be opened when the carpet was down if they were not cut down. In a series of at least a half a dozen telephone calls with Empire, we were quite everything from having to get a carpenter ourselves to cut the doors down, to $20 per room to have installers do it (turned down flatly by installers), to $40 dollars for the two closets, to $80 for the job (four panels of the two closet doors at $20 per) to $160 for the total job (four panels at $40 each). We ended up at $80 for the job which actually was about twice what I wanted to pay, but considering the really great job the installers did, including the clean-up, it was well worth it. It just was a difficult, round about negotiation.

Would Recommend
5/5
Customer Service
4/5

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