"About your survey, until I actually receive the product I can't give you 5 stars yet. About the boat cover I ordered I had to call your customer service to find out the actual size of the cover to determine its true size in relation to the boat model I own. That said, some description terminology that's provided about boat models doesn't make sense...thus the call to help clarify true size. Ok, the cover arrived and the storage bag had about a 3' rip in it but the cover was ok. Empire sent me a new net style storage bag to replace it. After installing the new cover I was very happy with the fit and quality of the cover and straps. "