elitemetaltools.com Reviews

About this Company

Elite Metal Tools has been in business since 2006 and is a leading retailer committed to becoming the most preferred and trusted supplier of industrial machinery. We are continually working to offer a superior shopping experience, fast product delivery, and excellent customer service.

We offer thousands or products specializing in metalworking, woodworking, and farm equipment, and more. For our metalworking section, we provide products and solutions around metal forming, fabrication equipment, chip removal, welding, and cutting. Then our woodworking department provides woodworking equipment for cabinet making and more. Our farm equipment section offers products and solutions for field applications, planting equipment, packaging and processing equipment, and harvesting equipment.

We are committed to offering quality products, competitive pricing and excellent customer service. Our goal is to continually improve the experience of purchasing industrial machinery and to build lifetime relationships with our customers. For additional information, please contact an Elite Metal Tools representative.

elitemetaltools.com

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213 Verified Customer Reviews

213 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

5 Shopper Approved - Review Star
173
(81.2%)
4 Shopper Approved - Review Star
9
(4.2%)
3 Shopper Approved - Review Star
8
(3.8%)
2 Shopper Approved - Review Star
4
(1.9%)
1 Shopper Approved - Review Star
19
(8.9%)

Price Satisfaction
4.5
5 Shopper Approved - Review Star
152
4 Shopper Approved - Review Star
40
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
13
Product Satisfaction
4.4
5 Shopper Approved - Review Star
165
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
6
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
18
Customer Service
3.9
5 Shopper Approved - Review Star
57
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
18
SHOW DETAILS

5-star reviews
100+

5-star reviews

6 years collecting reviews

About this Company

Elite Metal Tools has been in business since 2006 and is a leading retailer committed to becoming the most preferred and trusted supplier of industrial machinery. We are continually working to offer a superior shopping experience, fast product delivery, and excellent customer service.

We offer thousands or products specializing in metalworking, woodworking, and farm equipment, and more. For our metalworking section, we provide products and solutions around metal forming, fabrication equipment, chip removal, welding, and cutting. Then our woodworking department provides woodworking equipment for cabinet making and more. Our farm equipment section offers products and solutions for field applications, planting equipment, packaging and processing equipment, and harvesting equipment.

We are committed to offering quality products, competitive pricing and excellent customer service. Our goal is to continually improve the experience of purchasing industrial machinery and to build lifetime relationships with our customers. For additional information, please contact an Elite Metal Tools representative.

elitemetaltools.com

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C
Cam
2 weeks ago , MA

I am very pleased with my experience working with Nick. He immediately helped me with questions I had. He immediately reached out to the supplier of the machine and got right back to me. Very good customer service.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Randpap
3 weeks ago

I had to call three different people on three different days to try to get phnches for a unihydro 45 and they shipped the wrong ones anyway not very happy. I will try to find somewhere else to buy these parts from now on.

Product Satisfaction
3/5
Price
3/5
Customer Service
3/5

Merchant Response

elitemetaltools.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

M
Mike
3 weeks ago , MS

Derek took my order and was very helpful. Very professional and knowledgeable. Elite is the ONLY place i will buy tools from. Thank yall so much....Mike B.

Product Satisfaction
5/5
Price
4/5

N
Noah
02/15/2024 , OK

Worked with Nick on a project. He was more than helpful and would recommend him and Elite Metals.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

J
JB
01/31/2024 , TX

Overall service was good had trouble with the website . It kept telling me I was not authorized

Product Satisfaction
3/5
Price
4/5
Customer Service
4/5

R
Rich
01/25/2024

I was in contact with Delia Gale.

She was courteous, professional and quick to provide all information on shipping updates and all invoices that were needed by us.

Product Satisfaction
5/5
Price
4/5

A
Argentine G.
01/18/2024 , FL

Unfortunately, wrong material was ordered to our jobsite by my doing and no one else's. Just wanted to applaud Ella Platt for her help. She was able to get me all the information need as far as returning the items, ordering the correct material and restocking %. She always responded in a timely manner and I appreciated her going above and beyond to help me out. :)

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Richard
01/13/2024 , MN

Dear Elite,
I ordered a 12-inch radial arm saw in October2023. It was delivered January 11, 2024. At my request it came in pieces on a pallet. So far, in my assembly process, I have found the saw exceeds my expectations in quality, appearance, strength of materials and suitability for my application. A nice product. I will report again once the assembly in my shop is complete.
Regards,
Richard Schulte
Northfield, MN

Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

W
William R.
01/13/2024 , TX

I attempted to purchase this Dremel DigiLab3D45-EDU printer thru a Canadian source on EBAY and ended up being thoroughly disappointed in the service and in the products that arrived..... end result, having to return both products for full refunds..... and wasting a lot of time..... and then there's the tax charged by FedEx for an international purchase..... The Seller couldn't tell the difference between a 3D40 and 3D45-EDU..... Fraudulent Seller.

I ended up biting the bullet, and spent a little more money and purchased and received exactly what I wanted..... a DigiLab 3D45-EDU..... I'm happy with my purchase and the sales staff at ELITE. My only complaint would be that it TOO Long for the product to arrive..... However, I'm a Happy Camper none the less. BUY American.

Product Satisfaction
5/5
Price
4/5

V
vincent M.
12/21/2023 , NV

Taking too long to get the merchandise

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

C
Chris.D
12/12/2023 , FL

Deal with Nick You will be glad you did .

Product Satisfaction
5/5
Price
5/5

B
Bill
12/11/2023 , GA

I talked with sales and I was told that the product was "in stock". I placed the order and I was told "that they (the roller) had just sold out". " You'll get your unit the first or second week of December."

I called today (12/11/23) and I was told, "It will be mid January before the unit is available". "they must have sold out again." "We can't control the manufacturer, unfortunately." I can sell you another model or another brand. It's up to you."


Product Satisfaction
1/5
Price
3/5
Customer Service
1/5

W
Walter R.
12/06/2023 , OH

The advertisement for the product wasn't completely informative. the question I had for customer service was, concerning the SIDE SHIFT attachment on the EKKO 45" Fork-Lithium side-shift Straddle Stacker Lift, The Spec didn't describe the distance of travel. Just stated it offered Side-Shift capability. Customer Services answered that question in a very timely manner. Which was 3 1/2" inches in either direction. Good job, and thank you.

Product Satisfaction
4/5
Price
5/5
Customer Service
5/5

M
mona
12/04/2023

this is a wonderful company that works with customers and gets great results for both parties

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

L
Liz
12/01/2023 , AK

Ordered online with free shipping but canceled order when they told me it was not free. Website could be more clear about how and when they charge shipping.

Product Satisfaction
2/5
Price
5/5

G
Gregg
11/19/2023 , CO

1600 Ellis bandsaw was received damaged. Contacted customer service same day received. No response. Now I have a $4000.00 saw with a broken wheel hub!

Product Satisfaction
1/5
Price
3/5
Customer Service
1/5

S
Scott K.
10/19/2023 , MI

Didn't keep with the lead time given jumped from October to January. No update given on this until they were contacted. Payment was made in, full It's in writing.

Product Satisfaction
2/5
Price
5/5

D
D D.
10/17/2023 , UT

The experience was very good.

Product Satisfaction
4/5
Price
3/5
Customer Service
4/5

R
Rafi S.
10/12/2023 , CA

Excellent service

Product Satisfaction
5/5
Price
5/5

A
Anonymous Customer
10/10/2023

I was not informed up front the tool was on a 2 back order. Ethically a poor behavior.

Product Satisfaction
2/5
Price
3/5
Customer Service
2/5

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