eastshoremodern.com Reviews

Hello Madeline,

We are glad you received your order and hope the loveseat adds warmth and comfort to your living space. 

Thank you for your candid review of your experience with East Shore Modern. We do apologize for the delay with your delivery. Your feedback helps us improve our process to provide our customers with better experiences. 

Our vendor partners do their best to ship orders promptly after purchase. Your order traveled from Hesperia, California, to New York. Unfortunately, Modway did not have the item you purchased available in their Hightstown, NJ facility, which would have made delivery much shorter.

The freight service hired by Modway did its best to make the cross-country trip in a safe and timely fashion. An estimated delivery time frame is always available on their tracking page, along with contact information, should there be any issues or concerns about the delivery.

Every product on our site has estimated delivery dates, which update daily. Though we look for our vendor partners to deliver every order much sooner than our stated time frame, delays occur, especially on long hauls. 

Our shipping policy does advise on delivery time frames and possible delays. We address in that same policy that some freight deliveries may take up to 4 weeks based on the distance. 

We reviewed the travel history of your order and found that your purchase occurred on August 5th, 2022. It shipped from the California facility on August 8th, 2022. It arrived at the local delivery terminal on August 23rd, 2022, and was scheduled for delivery with you on August 26th, 2022, which falls within three weeks from purchase. 

We hope that this information provides some insight into the delay. We look forward to seeing you back on your next project. 

Thanks again for choosing East Shore Modern!

Hello Betty,

Thank you for your candid review. We always appreciate all feedback, which helps us grow and improve our services.

We apologize for any inconvenience you may have experienced while on our site. We want all our customer's to have a great experience while visiting our site.
We did pull the system logs for the day and time you made your purchase and unfortunately found no error in the system during the transaction. As we investigated further into the matter, we only received one transaction on our end via Google Pay. No other transaction attempts appear in the transaction history. 

We don't know why your transaction declined on the first try. But, we can only speculate that our 3D secure processing system, put in place to protect our customer's financial and personal information, may have blocked the transaction if you had typed any of your personal or financial information incorrectly. Any mistakes in the name, address, or card information may cause this issue.

Regarding the network timeout you experienced, that is something caused by your internet service provider, whether it was on mobile or via desktop. Any lag from your network while placing an order may cause the payment processor to fail to capture the transaction. It is a common occurrence, especially on mobile devices. When the mobile data is weak, or the device is too far from the internet source (Wi-Fi Router).  
Internet connectivity is one of the issues we cannot control on our end.
  
We, alongside our site host, constantly monitor our systems to provide fast, safe, and secure searching and transactions. 

We hope this sheds some light on this matter.

We look forward to seeing you back for your next project.

Thanks again for choosing East Shore Modern!