dymo-label-printers.co.uk Reviews
9,111 Verified Customer Reviews
9,111 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
Calvin P.4 days ago , Yorkshire
Good stuff, not cheap though!
Thomas S.3 weeks ago , Devon
After paying for next day delivery the product took 2 days to get to me. That in itself was an inconvenience.
On receiving the product and unpacking it, setting the software up and following the instructions to the letter the product had initial power (blue light came on). Then it went off immediately. I checked the power cable and the green light was on. I unplugged everything and used a separate power socket but no power reached the product. I concluded I had a 'dead on arrival'.
I made contact with your customer services who requested a pick up from DPD for Monday morning. DPD has since confirmed that they will pick up the product on the 30/5/22 between 06:00-17:00, which means I have had to take a day off from work. EXTREMELY DISSATISFIED!
Merchant Company Response
Hello, I'm sorry you had problems with your order. Let me answer your points individually -
Apologies that your delivery arrived a day late. We sent it via next day delivery as instructed, but unfortunately DPD encountered a delay somewhere along the way. The tracking information from them was not clear about the cause. We refunded the delivery charge in full.
As you say the product seemed DOA, that is unfortunate but these things happen occasionally with all electronic goods. It's the first fault we've had with the new Labelwriters, but once you reported it to us we arranged for DPD to collect it from you free of charge, to be returned to us for a full refund as requested.
For the free collections we are not able to specify a collection time, however if this was not convenient you also had the option to return the item to us, by a method of your choice at your convenience.
I can confirm that the item has now been received back, and your order has been refunded in full, including the delivery charge.
Debbie4 weeks ago , Gloucestershire
Excellent service super quick delivery!
Eltun M.05/13/2022
n
John S.04/26/2022
GREAT SERVICE THANKS
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