DR® Power Equipment is a manufacturer and marketer of premium outdoor power equipment for homeowners. Based in rural Vermont, DR has been a leader in outdoor property care solutions for decades. Homeowners fell in love with our first product, the DR Trimmer on wheels, for its intuitive design and powerful performance. Today, property owners still look to DR when tackling their toughest outdoor projects.
With ten lines of innovative machines to choose from, there is a DR for every outdoor task – including the DR RapidFire Log Splitter, the world's fastest splitter! And with world-class customer service, warranty guarantees, and a 6-month hands-on trial, finding the DR that's best for you and putting it right to work is a breeze.
For more information, visit us online at www.drpower.com or give us a call at 1-800-867-6575.
4,786 Verified Customer Reviews
4,786 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.1
Overall Star
Rating
5-star reviews
About this Company
DR® Power Equipment is a manufacturer and marketer of premium outdoor power equipment for homeowners. Based in rural Vermont, DR has been a leader in outdoor property care solutions for decades. Homeowners fell in love with our first product, the DR Trimmer on wheels, for its intuitive design and powerful performance. Today, property owners still look to DR when tackling their toughest outdoor projects.
With ten lines of innovative machines to choose from, there is a DR for every outdoor task – including the DR RapidFire Log Splitter, the world's fastest splitter! And with world-class customer service, warranty guarantees, and a 6-month hands-on trial, finding the DR that's best for you and putting it right to work is a breeze.
For more information, visit us online at www.drpower.com or give us a call at 1-800-867-6575.
02/21/2024 , SC
I searched the website for the parts I needed. The purchase was straightforward and simple. They arrived a few days later, as usual.
02/21/2024 , NY
Easy fast ordering. Quick delivery.
02/20/2024
Your site is easy to use.
02/19/2024 , RI
Ordered online, quick and easy. Unpacked easily. Looks like it will be just what I needed.
Thank you
02/18/2024 , FL
I could not get to my order history which hampered what I wanted to do. I need a battery for my leaf & lawn vacuum, but could not confirm the part number.
02/17/2024 , IN
I've purchased items before. The same GREAT products still able to get. Prices good products are GOOD Quality.
02/14/2024 , IN
I have heard good reviews of DR products, so I decided to try the grader box. Driveway is compacted and delivery vehicles and customers run up and down which creates large potholes and wash boarding.
I just spent $2400.00 to have 5 truck loads gravel 76's w/lime, cost is eating a hole in my pocket thought I better do something to reduce maintenance cost, what I've read, this should do the job, 3/10-mile-long driveway.
02/10/2024 , CA
I needed to order parts for an older chipper/shredder. The parts finder and an old catalog helped me find the correct parts. The quick turnaround was great.
02/08/2024 , WV
Everyone I talk to was very informative polite and helpful. I had no problems at all . Highly recommend.
02/07/2024 , WI
Good evening. I called 58 minutes before close of business today per the message on the customer service number voicemail message. The office must have closed early because the voicemail hung up on me. I called twice just to make sure the office hours were until 7 pm eastern.
I was wondering if I was going to be given an estimated ship date as there is none on the order confirmation. That also is a part of my customer experience that hasn't been what I would consider great.
Company Response
Hi Shannon,
Thank you for your review and apologies for any confusions. The Sales department is only open past 5pm EST all other departments currently close at 5pm EST. That would be why you were unable to connect to the Customer Service department. If you still need assistance please call before 5pm EST or send us an email to [email protected].
Best,
DR Power
02/05/2024 , IL
My shipment was delivered to the wrong address and DR was preparing to reship when a neighbor called and said my package was delivered to his address instead of mine. Dr customer service was great in response to try and get me a new shipment out but fortunately they didn't need to
02/01/2024 , FL
Will not accept American Express card
01/31/2024 , CA
fast and easy to order
01/28/2024 , PA
Placed an order for a part. Person who waited on me was very knowledgeable and professional.
Thanks!
01/23/2024 , FL
Representative that I spoke with was very helpful and knowledgeable of my parts needed. He also informed me of the delay in one of my parts. Which was okay because I didn't need it right away. But when getting ready to check out, once again he gave me the eta on both parts I had ordered. Great Customer Service
01/15/2024 , NJ
Customer service was so accommodating for me and went out of her way to explain my purchase . She was very knowledgeable about the product that I was buying and knew about all the xtras that went with it . I would recommend.DR products to every body that asks me about the product they sell !!
01/12/2024 , TX
order was easy to conduct.
01/11/2024 , OR
not easy to use if you don't have a part number and shipping is outrages being you do not a have repair shop any where near me. You do not support your customers.
01/09/2024 , IL
I was directed right to the product that I was looking for. Very easy transaction.
01/08/2024
I found it very difficult. If I were not already an established customer and very satisfied with your products I would not buy from you again.
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