I've always had a great experience ordering my rhinestones through Dreamtime Creations. 90% of the time I am completely happy with my experience with this company!
I know that on the website it states that there's a large volume of orders being placed, but after I placed my last order last I didn't receive any emails or contact about when my order would ship. I contacted customer service to inquire when I could expect my order to ship 6 days after the order was placed. I was then informed there were several items that were on back order. I had selected to be contacted about backordered items when i placed my order, but they never did. It would've been nice to have been contacted right away to be told that items were on backorder, so that I could change the items to something in stock so I get it sooner (which is what I requested to do). Customer service was quick and helpful to getting my order out the door, but I still wish I would've been contacted as I requested.