dotblock.com Reviews

4.9 Overall Satisfaction Rating

Based on 76 Ratings

5
73 (96.1%)
4
2 (2.6%)
3
1 (1.3%)
2
0 (0%)
1
0 (0%)
73 5 stars in a row
5 star excellence award medal

Customer Service

5 Average

5
(65)
4
(3)
3
(0)
2
(0)
1
(0)

Recommend This Company

4.9 Average

5
(72)
4
(3)
3
(1)
2
(0)
1
(0)

Would Buy Again

4.9 Average

5
(69)
4
(6)
3
(1)
2
(0)
1
(0)

Product Satisfaction

4.9 Average

5
(65)
4
(9)
3
(1)
2
(0)
1
(0)

Price Satisfaction

4.8 Average

5
(60)
4
(13)
3
(2)
2
(0)
1
(0)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

dotblock.com

About Us

DotBlock is privately owned by HostRocket.com, a multi-million dollar sister web hosting company located in Upstate New York. Our company has been providing web hosting services to approximately 50,000 websites since 1999. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that Dotblock is truly the future of web hosting.

Headquartered in Clifton Park, NY, which is a region known as New York’s Tech Valley, Dotblock conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that Dotblock’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

R

Rob K.
03/25/2018 , FL

5.0
Overall Satisfaction Rating

They offer VERY competitive prices.

The support system is very responsive and the few issues I've had have been resolved within an hour.

I'm a critical a$$hole who ran my own server farm for 15yrs prior to migrating to DotBlock so... take that for whatever you think its worth.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
C

Chris P.
02/12/2018 , AR

5.0
Overall Satisfaction Rating

Megan did a wonderful job for me today! You guys are great, as usual.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
B

Bart B.
02/07/2018 , NV

5.0
Overall Satisfaction Rating

I've been hosting with dotblock.com for several years and plan on continuing to do so. Their customer service is prompt, exceptional, and professional. With my personally not being fully versed in server management, and not having someone to turn to for minor issues, the dotblock support team has provided excellent service in the maintenance of my server. Over the years I've worked with, I'm sure, everyone in their support department - Megan, Emily, Sean, Don, Hailey, ... and I've found that each and everyone one of them not only work well together as a team, they also work effectively and professionally as individuals when dealing with whatever server / hosting concern I may have. I plan on keeping my website, www.trademama.com, with DotBlock for years to come. Thanks and keep up the great work!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
M

Marie
01/08/2018 , FL

5.0
Overall Satisfaction Rating

Dotblock has been great to work with and they are always around when I need help. Since I'm not a power user I tend to call in more and every time the support staff helps me out quickly. They are also knowledgeable about their product and can disseminate needed information fast. Thanks again Dotblock for the great support.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
M

mark Y.
11/21/2017 , CA

5.0
Overall Satisfaction Rating

I have been a Dotblock customer for a number of years and have found them to be easy to contact for questios and information. My Dotblock VPS works very well and is fast.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
N

N. B.
06/14/2017 , FL

5.0
Overall Satisfaction Rating

If I could give them 6 stars I would. Thank you to the support staff who executed our server restore in a prompt and professional manner. When we thought all was lost, they were right on top of things. And the service was included in the monthly server costs. Amazing.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
J

Jay A.
05/22/2017 , WI

5.0
Overall Satisfaction Rating

I have had nothing but great experience with dotblock, been there for a few years now. Would never go anywhere else.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
S

StarNYC D.
04/19/2017 , NY

5.0
Overall Satisfaction Rating

Very satisfied. Have recommended Dotblock to our peers based on fast ping-time, fast & scalable servers and our positive customer service experience. Happy customer since 2013!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
M

Mark W.
04/05/2017

5.0
Overall Satisfaction Rating

I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...

They always answer the phone and My sites stay up and running with 0 server related issues...
Always.

I dont know of any other hosting company that cares about their customers as much as Host rocket...

Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...

These folks treat me like I am their brother...

Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...

Mark White
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
D

Dave M.
03/15/2017 , CT

5.0
Overall Satisfaction Rating

Justin was awesome!!!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
CustomerService
5/5
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