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Welcome to Dino Rentos Studios, a family-owned business, that manufactures custom Props, Displays andcardbosrd cutout standups right here in Orlando, Florida.
Here at Dino Rentos Studios , we are proud of our custom props and displays . Customer Service is also very important, which is why our friendly, helpful staff are ready to help you via phone chat or email.
If you're looking for a prop for that special event, then you've definitely come to the right place.
Verified Customer
“Even though I was told it would take five business days when I ordered, it took eight and arrived too late for the party, so I need to return.”
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Response from dinorentosstudios.com:
Hi Margaret,
I received a notification from our online customer satisfaction survey and read your note.
When you originally placed your order on 05/10, you ordered regular manufacturing and regular ground shipping with no additional upgrades.
Our customer service rep Debi emailed you the next morning 5/11, stating manufacturing runs 3 to 5 business days and will ship to Ohio, to please allow 3 additional days for shipping. (Original email thread is below)
We did not receive a response from you or did you notate in the notes section of the online order a special event date, or the option to email/call customer service.
From reviewing this order, we did process in the correct time frame and ship within the 5 business days.
We do apologize it was late for your event and do wish we would have known that.
For a future cardboard order, we can give you 10% off of your order.
Thank you,
Jennifer Trinh
Director of Services
Verified Customer
“I need it on the 28th of june”
5.0
5.0
Verified Customer
“very easy ordering! love the option to expedite production. when the product arrived it was packaged securely and included all the parts we needed for a very easy set-up. overall great experience! thanks!!”
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Verified Customer
“So far so good”
5.0
5.0
Verified Customer
“Great job!”
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