04/23/2023 , OR
I've installed several faucets in my life. I always bought from big box store. I looked online and saw this at Decor brothers. It is well made and works great. The only plastic parts I can find is the plastic around the filter screen. It cost more but we'll worth it. P.S. It wasn't made in China.
04/19/2023 , NY
the price was good, and the delivery came in a timely manner
03/07/2023 , CA
We are shoppers and we found Decor Brothers very reasonably priced for our high-end plumbing fixtures. Will definitely use them in the future.
02/22/2023 , FL
When I ordered the vanity I listed the shipping address as our home. Later I learned that it needed to be changed to our contractors address. I was worried that it was too late to change it but when I called customer service they went the extra mile to get everything changed. Delivery was accomplished without a hitch. The vanity (and top) is beautiful and excellent quality. I am very pleased with this purchase and will be ordering from Decor Brother again!
02/17/2023 , VT
All-Around Outstanding Service. I was so impressed by the great customer service provided by the Décor Brothers team. I sent an email over the weekend when they were closed and I received a phone call first thing Monday morning. Tobin was knowledgeable and very helpful and I received my item promptly. The wrong faucet was sent accidentally but Tobin was right on it and helped to correct the problem immediately. I even got a follow-up call to ensure satisfaction after I received the second and correct Franke faucet. ;-) It was so wonderful to work with a helpful person in this day and gave when internet orders have basically eviscerated the practice of actual customer service for the majority of vendors. I highly recommend them for both the quality products they sell and their unbeatable customer service. Laura D'Angelo, Putney, VT
02/15/2023 , DE
My experience with Decor Brothers was exceptional! I needed a rush order on several fixtures and they worked with me and made it happen. And their price was significantly less than all of the other stores that I had contacted. I even received a call on delivery day to confirm the items had been delivered. Now that's great customer service. I highly recommend Decor Brothers and they will be my go to store for future kitchen and bath needs.
02/14/2023 , NJ
Great service & follow-up!
02/14/2023 , NY
Found a hard-to-find product (faucet) at a fair price. It was delivered on time, installed, and works great.
02/10/2023 , MA
Good prices on the products I was searching for. Though I was a little concerned about buying my items from a vendor with whom I had no prior experience that was not a large online presence, my concerns proved baseless. Customer service was over and above any expected level. Shipping was also very quick! I would definitely purchase again, based on my very positive experience with Decor Bros.
02/10/2023 , GA
I purchased the Franke SD-580N Twin 1 3/4" Deck Mounted Soap Dispenser in Satin Nickel. It is kind of pricy for just a soap dispenser but well worth it. It is very substantial with a large detergent reservoir. I love it next to my new long-neck faucet. It also arrived quickly and well-packed.
02/10/2023 , MA
replacement franke sink faucet was delivered as promised, within four business days. Would order from Decor Brothers again.
01/26/2023 , GA
Great website. Easy ordering. Good communication on order profess. Timely delivery.
01/13/2023 , CA
Decor Brothers had a good price on the Franke faucet I needed and was able to deliver it in a timely manner. They also followed-up to be sure everything on my end went well. I have to say, the new version replacing my 23 year old faucet not only works better, but installs easier and with much better connections.
11/15/2022 , CA
I was nervous about ordering my vanity online (from anyone), but after reading reviews of Decor Brothers, I felt like I could trust them. I was right. The vanity took a long time to arrive, but that was due to the pandemic and not Decor Brothers. Whenever I called to check on the status, Tobin was patient and kind and gave me as much info as he could.
Upon install, my contractors found a hinge with a stripped screw on one of the doors. I contacted Decor Brothers, and Tobin handled it immediately. He contacted the manufacturer, and they sent out a replacement part asap.
Overall, I've had a positive experience with this company and appreciate the customer service I've always been given.
09/20/2022 , FL
Highly recommend using decor brothers for your purchases. Tobin is an excellent representative, he answers all my concerns and has a tremendous fund of knowledge. My order was placed and deliver promptly with not issues.
Looking forward to using them again in the future.
09/16/2022 , NJ
Fantastic customer service ... Toobin is the best!
07/30/2022 , NJ
We have ordered a James Martin 60' Metropolitan Vanity in American Walnut. The vanity was delivered in one piece, and installed in the kids Bathroom. The tiger stripes finish on the vanity is better in person than in the pictures.
About one month later our daughter accidentally spilled a nail polish remover, and it's splattered on one of the vanity doors.
The door was ruined !! I was devastated, cause this vanity is not cheap.
I figured I will take a chance, and call Decor Brothers for advices of how I can fix this. Maybe they have a repair kit for the finish, and I can send it to a cabinet repair shop. I spoke to few cabinet repair shop and they told me that they will not be able to replicate the tiger stripes. Furthermore, they in order for every door and drawer to match, the entire cabinet would have to be refinished.
I was not happy about that.
However, I called the Decor Brothers, and I explained my situation to them. They jumped on it right away. The representative told me that they will contact James Martin and find out about the solution, and they will contact me in few days with an answer. Three days passed by, and I received an e mail that a package from Decor Brothers was shipped to my door, and I should receive it tomorrow.
Not knowing what was sent, I was curious. Next day, the package arrived with brand new vanity face drawers and doors.
I was shocked !! I replaced only one door, the one that was damaged, and wanted to see if the tiger stripes match and align. It was PERFECT !! Wow.
I was really relieved that it all matched, and I didn't incur any additional expense, cause that would have been quite a few hundred dollars, easy!!
Thanks to Decor Brothers, their Professional costumer service, my issue was resolved quick, and at no charge to me.
There really is not that many companies out there, that take care their customers like Decor Brothers. I was pleasantly surprised on how they approached my issue, and how fast they acted to resolve my issues.
THANK YOU Decor Brothers, you have a loyal customer for life !!!!!
07/21/2022 , NC
Great experience with decor brothers ordered a vanity no issues at all great communication silvery great
07/08/2022 , CA
No problem here. Just wanted to let you know my vanity arrived in great shape, no damage. My overall experience of buying the vanity and taking delivery of it is great and the whole process did not take very long.
06/16/2022 , NJ
From start to finish it was smooth buying experience.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You