1 week ago , CA
I was nervous about ordering my vanity online (from anyone), but after reading reviews of Decor Brothers, I felt like I could trust them. I was right. The vanity took a long time to arrive, but that was due to the pandemic and not Decor Brothers. Whenever I called to check on the status, Tobin was patient and kind and gave me as much info as he could.
Upon install, my contractors found a hinge with a stripped screw on one of the doors. I contacted Decor Brothers, and Tobin handled it immediately. He contacted the manufacturer, and they sent out a replacement part asap.
Overall, I've had a positive experience with this company and appreciate the customer service I've always been given.
09/20/2022 , FL
Highly recommend using decor brothers for your purchases. Tobin is an excellent representative, he answers all my concerns and has a tremendous fund of knowledge. My order was placed and deliver promptly with not issues.
Looking forward to using them again in the future.
09/16/2022 , NJ
Fantastic customer service ... Toobin is the best!
07/30/2022 , NJ
We have ordered a James Martin 60' Metropolitan Vanity in American Walnut. The vanity was delivered in one piece, and installed in the kids Bathroom. The tiger stripes finish on the vanity is better in person than in the pictures.
About one month later our daughter accidentally spilled a nail polish remover, and it's splattered on one of the vanity doors.
The door was ruined !! I was devastated, cause this vanity is not cheap.
I figured I will take a chance, and call Decor Brothers for advices of how I can fix this. Maybe they have a repair kit for the finish, and I can send it to a cabinet repair shop. I spoke to few cabinet repair shop and they told me that they will not be able to replicate the tiger stripes. Furthermore, they in order for every door and drawer to match, the entire cabinet would have to be refinished.
I was not happy about that.
However, I called the Decor Brothers, and I explained my situation to them. They jumped on it right away. The representative told me that they will contact James Martin and find out about the solution, and they will contact me in few days with an answer. Three days passed by, and I received an e mail that a package from Decor Brothers was shipped to my door, and I should receive it tomorrow.
Not knowing what was sent, I was curious. Next day, the package arrived with brand new vanity face drawers and doors.
I was shocked !! I replaced only one door, the one that was damaged, and wanted to see if the tiger stripes match and align. It was PERFECT !! Wow.
I was really relieved that it all matched, and I didn't incur any additional expense, cause that would have been quite a few hundred dollars, easy!!
Thanks to Decor Brothers, their Professional costumer service, my issue was resolved quick, and at no charge to me.
There really is not that many companies out there, that take care their customers like Decor Brothers. I was pleasantly surprised on how they approached my issue, and how fast they acted to resolve my issues.
THANK YOU Decor Brothers, you have a loyal customer for life !!!!!
07/21/2022 , NC
Great experience with decor brothers ordered a vanity no issues at all great communication silvery great
07/08/2022 , CA
No problem here. Just wanted to let you know my vanity arrived in great shape, no damage. My overall experience of buying the vanity and taking delivery of it is great and the whole process did not take very long.
06/16/2022 , NJ
From start to finish it was smooth buying experience.
06/15/2022 , NY
Tobin Nestoiter was courteous and professional
he's a keeper :)
05/02/2022 , MA
tobin was amazing i was having a hard time ordering and he made it easy and quick
04/26/2022 , CO
Needed some sink clips that I could not find for my James Martin vanity. The gentleman on the phone took care of it within seconds! I will be ordering from you all again when the time comes. Hands down best customer service!
04/23/2022 , FL
Everything went smoothly and quickly
Great company, great experience. From ordering to customer service to last mile delivery, a great experience! Highly recommend.
Thank you so much for your promptness, kindness, helpfulness, and professionalism. I would come back and order from your OUTSTANDING Company for any future products needed a million times over. Tobin is superior in sales and customer service. I am very IMPRESSED!
03/31/2022 , TN
I requested a touch-up kit for a small place on the leg of my vanity. Decor Brothers was very responsive and got back with me quickly. They let me know they were sending out the touch up kit right away. So nice to have responsive customer service that takes care of their customers! I really appreciate that! Very happy with the vanity, too!
03/28/2022 , WA
I saw a vanity online that looked great. It was on several sites, including build.com (another reputable site) and Decor Brothers had the best price.
But then I had a chance to see it up close and I panicked. The quality was poor. I wrote to cancel the order and got a quick and cordial response from Decor Brothers. It made me think that I'll definitely shop with them again in the future.
03/25/2022 , LA
I ordered a vanity, vanity top and sink. I was kept informed about each step in the process. When my order arrived, we inspected it as advised. We found a problem with the sink leaking in the overflow section. I emailed Decor Brothers and received a reply and resolution quickly. Such a pleasure doing business with a company so prompt, efficient and straightforward. I highly recommend using them.
03/20/2022 , NY
I had been shopping for a vanity for my master bathroom. Couldn't find anything that i liked at a reasonable price until a pop up add appeared on my iPad. I looked over your website and couldn't believe that i found exactly what I was looking. It arrived on Marth 17th. i got more and more excited as i unpacked the box. This 72" James Martin vanity is amazing and arrived in perfect condition. I will be doing my 1/2 bath next winter and will be ordering another one of these amazing vanities for that redo. Thank you so much.
02/09/2022 , DE
Tobin was amazing! One of my vanities and countertop arrived damaged and Tobin was quick to get me replacements. He also sent me some gliders and a new hinge to make the drawers of one the vanities perform better.
He was very efficient and professional. I am glad I chose Decor Brothers for my purchase of James Martin vanities.
01/28/2022 , NV
Tobin is amazing!! He was calm and so helpful. Because of the service I got I will definitely come back to Decor Brothers. Thank you, Tobin!!!
01/20/2022 , OR
Every step of the way Decor Bros has been awesome. I ordered 2 vanities, 1 with marble top & mirror. spent several thousand dollars. Their service is impeccable. Delivered as promised. Their chat line really works. someone always gets you answers within 24 hours. Incredible. Their prices are as good as anyone. Family owned businesses need your support and this one is worth it. I have been a retail executive for over 45 years and this is customer service as you hope but rarely expect.
Had an issue with a chipped marble vanity top and they took care of it ASAP by replacing the top.
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