decoratorsbest.com Reviews

About this Company

When interior designer Barbara Karpf launched DecoratorsBest in 2004 it was the very first e-commerce company to offer an extensive selection of designer fabric & wallpaper to consumers. Barbara founded it upon her principle that everyone deserves a beautiful home and great customer service. It doesn't matter who you are, whether you live in a one-bedroom apartment or a five-story mansion, you should have access to great designer products at great prices.

Visit us at: https://www.decoratorsbest.com

Filter

20,281 Verified Customer Reviews

20,281 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
17K+
(84.5%)
4 Shopper Approved - Review Star
1805
(8.9%)
3 Shopper Approved - Review Star
760
(3.7%)
2 Shopper Approved - Review Star
235
(1.2%)
1 Shopper Approved - Review Star
340
(1.7%)

Customer Service
4.4
5 Shopper Approved - Review Star
940
4 Shopper Approved - Review Star
145
3 Shopper Approved - Review Star
71
2 Shopper Approved - Review Star
42
1 Shopper Approved - Review Star
77
SHOW DETAILS

5-star reviews
17K+

5-star reviews

8 years collecting reviews

About this Company

When interior designer Barbara Karpf launched DecoratorsBest in 2004 it was the very first e-commerce company to offer an extensive selection of designer fabric & wallpaper to consumers. Barbara founded it upon her principle that everyone deserves a beautiful home and great customer service. It doesn't matter who you are, whether you live in a one-bedroom apartment or a five-story mansion, you should have access to great designer products at great prices.

Visit us at: https://www.decoratorsbest.com

Filter
E
Shopper Approved - Verified Customer Emera L.
06/09/2020 , NY

It would be helpful if the site would not "fulfill " your order if there is not enough stock. So if there is low stock, the particular pattern should not let you add 4 rolls to your cart. I would not have paid for a sample had I known I could not get the paper. What good is having a sample if you can't get it?

Customer Service
3/5

Product Choice

Youthful yet able to grow with a child.


M
Shopper Approved - Verified Customer Marcia D.
05/29/2020 , IL

YOU HAVE GOT TO BE KIDDING ME! I PAID 45.00 FOR a tiny sample square? I thought it would have at least been an 18" x 18" piece. You should be ashamed and refund me at least half since shipping didn't cost that much.

Product Choice

Trying to match chairs.


C
Shopper Approved - Verified Customer Claire L.
05/24/2020 , CA

For three days now I have received a notice saying my package is out for delivery, yet no sign of it. How long does it have to stay on a truck before they turn it loose!!!! Maybe chose a different delivery service?

Product Choice

I need the product but it cannot seem to get off the truck!


H
Shopper Approved - Verified Customer Hillary B.
05/20/2020 , KS

I have waited over 10 days and order not even sent

Company Response

Hi Hillary,
Thank you for your feedback.  Samples can take up to 10 business days for delivery.  Your samples were sent on May 11th through the USPS mail system and may still be in transit.  If you haven't received them by May 26, kindly let us know and we will reship them. 

If you have other questions, please email [email protected]

Kind Regards,
The DecoratorsBest Team

J
Shopper Approved - Verified Customer Jeanine M.
05/17/2020 , GA

I got some weird bill that is super confusing.


J
Shopper Approved - Verified Customer John C.
05/13/2020 , TN

Second round of ordering, after being told on website that vendor had our order IN STOCK. 2 days later, we're informed it's NOT in stock. whats so difficult about having accurate info on the website when people order. If you can't accurately state what's in stock, then just leave that type of info OFF the website.

Product Choice

because my first choice was not in stock


W
Shopper Approved - Verified Customer Wendy J.
05/11/2020 , PA

I paid $446.19 to decorators best for Schumacher Featherfest Wallpaper. I can see that my credit card was charged but then later received an invoice form Schumacher directly charging me $297 for the same purchase. I'm very disappointed at the mix-up but more disappointed to know that I over-paid by $150.00 for the same product.

Product Choice

Recommended by an interior designer


L
Shopper Approved - Verified Customer Libby F.
05/10/2020 , CA

I thought I would get the Mother’s Day discount!!!

Product Choice

Tile look

Company Response

Hi Libby,

Thank you for your feedback.  We're sorry that your order didn't qualify for our Mother's Day discount.  Our promotion was for orders that are $200 or more.  

Please feel free to let us know if you have other questions. 

The DecoratorsBest Team

S
Shopper Approved - Verified Customer Shannon C.
05/10/2020 , NC

I ordered samples on around April 25th to see which fabrics worked the best with my bedroom. It is now May 10th, and I have not received all of them. The 6 main samples have not even shipped. I have emailed in, but have not gotten a response either. Since this is my first time ordering with you, its slightly disappointing.

Company Response

Hi Shannon,

Thank you for your feedback! We apologize for the delay in your samples.  We received your email and responded the very same day to let you know that we issued a new shipment and you should receive them soon. 

-Ashley

D
Shopper Approved - Verified Customer Denise S.
05/07/2020 , VA

While the representatives I dealt with were lovely and courteous the fact of the matter is that your estimator steered me wrong. Now I’m left 2 lengths short. I measured exactly but it wasn’t enough wallpaper for my project. When I called about it I found out that your representative has no authority to send me a single roll. So I’m left having to pay for an un-needed roll and $25.00 for the shipping. Outrageous. Please correct this.

Product Choice

It’s beautiful paper and I love the design.

Company Response

Hi Denise,

Thank you for your feedback! Our estimator is used to give you an idea of how many rolls to order.  We're sorry that you fell short with it and you had to buy 2 single rolls.  The wallpaper on your order is priced per single roll and packaged as a double so unfortunately, the brand can't cut into them and send you a single roll. 

Please feel free to reach out to us if anything else comes up.

The DecoratorsBest Team

V
Violet
04/26/2020 , TX

Did not receive two of the samples I ordered

Product Choice

Color and pattern and maker

Brunschwig & Fils Les Touches Emb Poppy Fabric - BF 8015168-19
Brunschwig & Fils Les Touches Emb Poppy Fabric - BF 8015168-19
Read more reviews about this product

04/26/2020

Beautiful but needs to be used on a large piece. I was looking for something to cover chair seats

Brunschwig & Fils Horseshoe Bay Pink/Orange Fabric - BF 8015108-712
Brunschwig & Fils Horseshoe Bay Pink/Orange Fabric - BF 8015108-712
Read more reviews about this product

04/26/2020

Did not receive but otherwise good service


D
Shopper Approved - Verified Customer Don Y.
04/24/2020 , IA

I never received my samples


M
Megan W.
04/24/2020

I have been trying to return a fabric I received. The fabric looks NOTHING like the fabric I received. Please have someone email me or call me back.

Customer Service
1/5
Kravet 23624 5 Fabric - K 23624-5
Kravet 23624 5 Fabric - K 23624-5
Read more reviews about this product

04/24/2020

This product looks nothing like the picture. The colors are not even close to being the same. The fabric I received was light blue and yellow. I wrote to customer service asking to return this and receive a refund. I have not heard back from anyone. The fabric is this photo appears to be a darker fabric that is multi colored. Not light blue and yellow/gold.


R
Shopper Approved - Verified Customer Robert H.
04/23/2020 , FL

I could not get a sample when I requested one on the phone so I ordered one yard to evaluate the quality of the fabric.It is ridiculous to charge $25 for shipping one yard. This makes purchasing from you USER UNFRIENDLY, and very disappointing.

Company Response

Hi Robert,

Thank you for your feedback.  Samples are available for purchase online with the exception of Fabricut & Pindler brands.  All fabric orders, no matter the size ship on long 60" rolls which are expensive to ship. We offer Free Shipping for orders over $100. 

If you have any questions, please feel free to reach out. 

-Ashley

S
Shopper Approved - Verified Customer Stuart T.
04/18/2020 , NC

I HAVENT RECEIVED MY SAMPLES AFTER A WEEK

Company Response

Hi Stuart,

Thank you for your feedback.  Samples can take up to 10 business days for delivery and yours may still be in transit.  If you have further questions, can you email [email protected].

-The DecoratorsBest Team

A
Shopper Approved - Verified Customer adam S.
04/13/2020 , TX

I purchased a sample and its been 10 days and I'm yet to receive anything as of yet. #378639

Product Choice

order #378639

Company Response

Hi Adam,

Thank you for your feedback.  We're sorry you didn't get your sample and will send you another one.  For further questions, please email [email protected].

-The DecoratorsBest Team

R
Shopper Approved - Verified Customer Robin S.
04/11/2020 , UT

My cart had 10-12 swatches and when I went to check out it had 3!
Frustrating

Company Response

Hello!

Thank you for your feedback.  We're sorry to hear about your frustration.  Our website can time-out if it experiences some inactivity for a while. 

If you have further questions, please email [email protected].

-The DecoratorsBest Team

M
Shopper Approved - Verified Customer Melissa M.
04/06/2020 , NJ

My order was not correct.

Company Response

Hi Melissa,
Thank you for your feedback.  If you received the wrong samples, please email our samples department at [email protected].

The DecoratorsBest Team

H
Shopper Approved - Verified Customer Henry P.
04/01/2020 , NE

I am offered no information about the status of my order.


R
Shopper Approved - Verified Customer Rita S.
03/30/2020 , CO

I ordered a sample from you over three weeks ago. My credit card was charged, but I have not yet received the sample.

Company Response

Hi Rita,

Thank you for your feedback.  We apologize that the sample was unavailable at the time you placed your order.but it has now been shipped. 

For more questions about your sample, please email [email protected].

The DecoratorsBest Team

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024